Enforced federal law by detaining, investigating, apprehending, and prosecuting offenders under the provisions of federal law and regulation; safeguarded natural, cultural, historical, and archeological resources; provided emergency response and emergency medical services and search and rescue; conducted wilderness management/boundary enforcement; facilitated visitor education and stewardship; fought wildland fire.

Supported the Medical Transportation Program (i.e., MTP) as a senior business analyst on the technology support team; specialized in supporting network provider and encounters files (i.e., MT88 and 837P) submissions of our trading partners, Managed Transportation Organizations (MTOs); researched and solved production issues that were related to the MTO model and solution; completed and facilitated maintenance release activities that included documentation, analysis, testing, peer review, and auditing tasks; participated in state-customer trainings (e.g., our reporting tool, Business Objects) and other teaching opportunities; provided fee-for-service (FFS) expertise as it relates to MTP and its claims processing and issues therein; assisted with release management activities on our technology support team; SQL; EDI technologies.

Worked closely and effectively with business clients and other members of the project team in an iterative, Agile software development environment to drive the requirements definition, clarification and prioritization as well as software testing and defect resolution for large projects; served business operators as a subject matter expert on supported applications and assists in the training of end users on developed applications. Identified and managed business and system requirements through the project life cycle and across single or multiple systems. Worked with project team to accurately estimate and prioritize project work. Identified, documented, tracked, and assisted in the resolution of defects in all testing stages. Prepared test plans, scenarios, and test data and executes a variety of manual and automated test types. Actively participated in process improvement initiatives. Assisted users in resolving production problems and trains users in systems operations.

Enforced federal law by detaining, investigating, apprehending, and prosecuting offenders under the provisions of federal law and regulation; safeguarded natural, cultural, historical, and archeological resources; provided emergency response and emergency medical services and search and rescue; conducted wilderness management/boundary enforcement; facilitated visitor education and stewardship; fought wildland fire.

Interacted by participating in change control board forums and liaised by supporting the customer change control board process; studied system change requests and engineering change proposals for infrastructure and cost impacts to program; prepared and delivered impact briefs to project management teams; executed the creation of baseline infrastructure requirements documentation; reengineered service strategy processes; aided the creation of budgetary estimates by collecting infrastructure service requirements.

Designed training curriculum for newly acquired, live content management system; led education of new users by tailoring and delivering training to varied audiences companywide; developed content management system processes for analyzing enterprise information; liaised between functional users and technical developers to create application requirements artifacts by documenting data sources, reporting metrics and business rules; aided in the development of enterprise information dashboard technologies; led an initiative to implement more efficient content management import processes; observed and standardized field operating procedures by convening with business process owners.

Collected business rules and requirements with use case methodologies; researched testing software; tailored standardized testing procedures to create a customized testing strategies; created and implemented test plans; analyzed commercial off-the-shelf entity extraction software; created presentations for customers and stakeholders; created system graphics, colleague bio-sketches, bill of materials descriptions, and final transmittal documents for proposals; led a production team to format proposal artifacts according to request specifications; created team functional capability artifacts.