Ing. Matthew Paul Cassar Email & Phone Number

Malta

Coordinate HID's customer services and support End-to-End Service delivery per contractual agreements, including:➢ Leading Operational Support and Analysis➢ Overseeing Implementation and testing of Projects➢ Ensuring compliance with service agreements to maximize return on investment and customer satisfaction➢ Service Management Strategy as per ITIL Framework, including: • Incident Management • Problem Management • Service Level Management • Continuous Service Improvement Measuring service against all service agreements in place to ensure both the return on investment and the levels of customer satisfaction. Acting as an escalation point for the Operational Support. Maintaining effective communication across the board in terms of technical team members and Senior Stakeholders. Other Key Roles include:➢ Team Management➢ Resource Planner➢ Operational Escalations➢ Establish priority of tasks➢ Working with technology vendors and partners➢ Providing Strategic and Business Support Systems to meet business requirements and organizational objectives.

Malta

- Leading an applications team responsible for business support systems and database management systems.- Holistically own the management of strategic and business support systems, database management systems, and management tools.- Carry out in-depth research of software tools / applications available on the market, identifying and documenting gap analysis of expectations versus tool availability, and presenting findings to stakeholders.- Execute management tasks in a consistent manner, including maintaining existing systems and applications by creating, updating and enforcing standards and procedures for implementing solutions.- Perform adequate project management, and monitor and control deliverables.- Technical leadership of root cause analysis, resolutions, and restorations- Lead applications and environment to offer expert support and advice with a great emphasis on PKI- Specifications and design of systems in line with company requirements- Provide assistance with disaster recovery and fail-over mechanisms

Malta

Worked on the below projects:Depositor Compensation SchemeMFSA WebsiteVoice TranscriberMFSA HRIS

Managing a team that consists of Project Management, Quality Assurance, Oracle ERP Solutions, Databases and BI. Megabyte, as an Oracle Gold Partner offers the best available solutions to our customers and offer additional value to their business. Responsibility includes• Team Management- Hiring of resources- Resources supervision, monitoring and reporting and task delegation- Training of staff- Prioritization of tasks - Knowledge sharing and distribution of duties- Achieve and exceed implementation targets and ensure team targets are met• Project Management- Estimation, planning and managing of all corporate projects- Gathering of both technical and business requirements including technical pre-sales- Ability to prepare and present documents to prospects and value propositions to customers- Design and plan phases- Project Management of software projects and implementation of Oracle ERP solutions- User Acceptance Testing for quality assurance- Training of Clients including functional documentation- Go-live implementation plan- Manage a project portfolio to ensure quality, on-time and on-budget implementations• Technical architect- Provide technical leadership and lead Oracle stack products- Consulting and management experience in Cloud computing environment- Working closely with end users in understanding the business requirements for creation of reports, dashboards, scorecards, visualizations and analytics accordingly- Oracle Database critical support to clients- Ensure best upgrades and migration methodology- Deliver expertise in performance tuning and hardening

Malta

Responsible for the installation, configuration, upgrade and support, data migration and maintenance of Calypso. Calypso is a trading technology ERP, Java based system partnered with Equinoxe AIS, a fund administration company. Analyzing client requirements to both deliver and implement bespoke solutions responsible mainly for the technical side.This involved:• Installation, Upgrades and Configuration of Calypso - Installation of Calypso Software including applying Calypso patches - Installation of Oracle Database including applying Oracle patches - Installation of Jboss Application Server including applying RedHat Jboss patches• Creating Strategic backups to be able to revert the data back to a particular second in case of corruption or accidental deletion of data using the following technologies - Oracle DataPump - RMAN - Flashback• Design and implementation of Hot Sites that will be used for Disaster Recovery including automatic failover to the standby site in case of a natural disaster or hardware failures - Dataguard were standby database is in sync with primary and guarantee data protection - Observer for automatic failover to the standby database and startup scripts - Application Cluster and Failover using JBoss Application Server as its servlet container• Data cleanup and Storage Utilization - Compression on both database and Operating system level - CTAS, DBMS_REDEFINITION, Cleanup Scripts using PL/SQL and scripting - Remove Data Fragmentation• Cloud Consolidation for clients - Creation and configuration of Oracle Multitenant Container Database - Cloud Control used for testing, deploying, operational, monitoring and diagnosing - Setup and design of Calypso architecture on Oracle Cloud infrastructure

Mriehel, Birkirkara

Hired with Melita plc and worked directly with Amdocs Inc. Responsible for the engineering process, for the design, implementation and integration of the new CRM and Billing platform system.This included: • Mediation – A creation of new flows that decoded and formatted a number of streams for billing, reporting, fraud and clearing house purposes. • Provisioning – Established a stable connection flow with other interfaces using different types of protocols and suggested personal expertise that were considered for UAT and during testing stage whilst working in collaboration with developers. • Hardware – Worked in collaboration with the Infrastructure team to develop the best IT architecture in order to have a redundant and high availability system at all points.• Billing Run – Anticipate and identify issues, in order to have a continuous billing run process. • Monitoring & Alarming – The ability to monitor the system from an application, OS and network level and most of all to have all alarms in place in order to identify the root problem instantaneously. The success of the project resulted in better performance due to better hardware, software and databases. Moreover more business functionalities that the system can support while smoothing certain procedures/coding in order to deliver a better service for the client with a more stable, consistent system to Melita plc.

Msida,Malta

Maintained and optimised the post-paid BSCS (Business Control and Support System) billing system of the local mobile phone provider. Developed personal expertise in database design, operating systems administration, programming and operational methodology includes CRM. The I.T. infrastructure of BSCS was composed on Oracle databases and Solaris & Linux Centos operating systems. System optimization by- Tuning queries within the billing system.- Created & modified stored procedures, functions and scripts and consequently improved the efficiency of loading of CDRs, billing run process and much more. - Creating, implementing and maintaining a hush cluster as part of the database design of the post-paid billing system.- Removed old software and thus reducing the runtime to create an itemized bill.- Switched off a high wattage AIX server by moving the processes to a Solaris server. Responsible to maintain and keep backups and use them for restore as may be necessary for both databases(online backup) and operating systems(file system backup), including procedure to update secondary machine and make it available as live.Handling of simultaneous technical projects and project management as may be required such as a new dunning system in order to be integrated with the BSCS system, direct debit mandate for a particular bank that requires meeting their specifications, loyalty scheme project etc.