Matthew Cruz Email & Phone Number

- Conducted 50+ client interviews to identify pain points and bottlenecks- Researched and provided cost-effective and data-backed solutions that optimized 6-figure clients’ business operations and organization while addressing key issues and bottlenecks- Documented new and old processes into process maps and SOPs to analyze gaps and areas for improvement- Designed, taught, and implemented new and improved processes, systems, and workflows using various tools ranging from CRM systems and Project Management software

Manila, National Capital Region, Philippines

- Organized and published online promotional articles in collaboration with various brands and businesses- Wrote and published original stories and articles about local and international entertainment artists, brands, events, and other similar topics- Closely collaborated with Creatives to ensure smooth and timely publication of articles

Taguig, National Capital Region, Philippines

- Successfully managed and grew 50+ key client accounts globally- Facilitated data analysis and reports for client accounts and key stakeholders- Optimized new and existing processes and systems in coordination with both internal and external teams