Matthew Perry, Phr Email & Phone Number

Lockport, Illinois, United States

Lockport, Illinois, United States

Bolingbrook, Illinois, United States

Achievements:2020:• Led Aurora team to achieving 100% increase in employee headcount within 9 months of promotion and exceeding branch headcount goal by 50%.• Effectively led team, both in-office and remotely, during a challenging, COVID-affected job market.• Aurora branch awarded prestigious ManpowerGroup Power Award for excellence.Service Delivery System• Implement the Manpower Service Delivery Model to the highest standard, by using the Branch Operations Manual • Follow HRIS / ATS processes manual• Coach staff on procedures of Processes and Operations Manual• Lead team of recruiters on daily fill targets and priority orders, working closely with the Regional Operations Manager• Hold team members accountable for individual fill targets • Interview and Test applicants. • Lead the team in filling customer work orders with qualified associates• Report daily to Branch Manager on fills and submittals • Monitor associate attendance and performance.• Drive Candidate retention in first day calls, performance calls with associates and site follow up• Lead will be support to the recruiter’s day to day operations.• Train new staff members- keep updated • Expert in social media and online postingsBusiness Development• Conduct outside service calls to ensure quality customer service and expand business. Team Lead will monitor first day calls and weekly client visits with the staff.• Team Lead will be responsible for updating the client on a regular basis of open orders Administrative Support• Answer telephone to provide desired information for customers and associates.• Maintain customer and associate records to ensure completeness and accuracy.Responsible for driving success in the following key areas:• Time to fill – Hitting Weekly Office fill targets• Accountable to hit target headcount numbers for office• Turnover by client – retain current clients and successfully convert signed prospects to active clients• Redeployment of associates

Greater Chicago Area

• Split time between two local branches.• Responsible for managing relationships through regular communication with candidates and clients.• Trains newly hired recruiters, observes and provides constructive feedback for skills development.• Completes full cycle recruiting process, including candidate sourcing, interview, matching to appropriate client/position, I-9 and E-verifications, administering background checks, drug tests, skills tests, and reference checks, providing coaching, conducting orientations, placement on assignment, and post-start follow-up.• Uses a variety of sourcing tools and techniques (Indeed, CareerBuilder, internal applicant tracking system, LinkedIn, Facebook, Boolean searches, referrals) to connect with top talent in the local market territory.• Attracts, engages, markets, employs and advances candidates/associates.• Interviews candidates to evaluate their skills and qualifications for assignments.• Builds a strong candidate pipeline through attraction campaigns and digital outreach programs.• Develops relationships with hiring managers on existing accounts to secure future and expanded opportunities.• Drives associate and client satisfaction by matching top talent to great work opportunities and maintain loyalty.• Develops and maintains brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms.• Understands and educates others on the dynamics of the local market, labor and workforce management.• Conducts candidate reference checks and uses reference checks to develop additional business opportunities.• Troubleshoots to resolve problems or complaints of customers and contract employees.• Monitors time and attendance of employees to identify trends and coaching opportunities.• Manages timekeeping, monitors employee punches, and verifies hours with client to confirm accuracy for timely payroll processing.

Greater Chicago Area

Temporary Contract Position - Successfully Completed* Leveraged over seven years of SalesForce experience to review and upload over 1,000 existing client contracts into SalesForce CRM system

• Promoted to Senior Admissions Representative in September 2016.• Built many strong student relationships by conducting phone and video-conference interviews and served as a consultant to help students determine degree program options that best align with their personal education and career goals.• Refined many skills, including critical thinking, organization skills, time and priority management, strong attention to detail, and effective and responsible communications with sensitive student information. I work well both independently and in team environments, and am open to coaching and feedback to continuously improve, and leveraged various technology tools (SalesForce, Microsoft Office, Banner) to manage daily work activities.• Completed rigorous Ready Now Leadership Training program in 2017, in which I was nominated and selected by my leadership group to join.• Successfully assisted many military and civilian students through the process for admissions, academic acceptance, placement testing, and preparation for successfully starting campus and online courses.• Served on a specialty team working exclusively with Military-affiliated students starting in January of 2014. I was selected to assist with initial start-up, growth, and development of the team, which has become a cornerstone of the organization. I also served as a degree program and process knowledge expert within my teams.• Selected to serve as an advocate for several new test-pilot programs, including testing and implementation of the Blue Jeans video-conferencing tool and an extended financial planning admissions campaign.

• Gained sales leads in-store, made follow-up calls to close sales, expedited sales orders for customers, and assisted customers with processing applications for HD credit cards.• Skills leveraged include sales, customer service, effective communication, product knowledge, special order creation and management, inventory management, and problem solving.• Responsible for managing department inventory, stocking and straightening product on shelves, cleaning and general housekeeping, and maintaining a safe environment for customers and employees.• Named Customer Service All-Star by Store and District Managers in February 2010.• Certified on and regularly operated the following forklifts: sitting propane, standing reach, and two types of order pickers.• Cross-trained in seasonal, garden, kitchen, plumbing, electrical, millwork, tool, and lumber departments.

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, 4.0

Activities and Societies: *Active Member of the Sigma Alpha Pi chapter of the National Society of Leadership and Success (NSLS) (Honor.

Bachelor'S Degree, Marketing

Activities and Societies: Interactive Marketing endorsementKey Coursework: *Business Communication *Principles of Selling *Buyer Behavior.