Matthew Pfeifer Email & Phone Number

Sparks Glencoe, Maryland, United States

- Managed daily benefits programs including health insurance and retirement plans, ensuring smooth operations.- Acted as primary contact for employee benefits, providing clear information and resolving issues promptly.- Collaborated with external providers to negotiate contracts and address service delivery concerns effectively.- Analyzed benefits data to.

Baltimore, Maryland, United States

- Ensured safety of 15,000+ vehicles, expanding repair network in Baltimore region.- Increased dealer network by 50% in 6 months.- Implemented cost-saving measures, saving over $100,000.

Baltimore, MD, United States

• Ensured internal cost control measures are in place for processing and approval of all invoices.
• Implemented automated vendor processes resulting in streamlined product delivery and invoicing.
• I created a web-based portal for all branches in the Baltimore region to submit and review requests.
• Uncovered valuable insights through data analysis to provide recommendations and guidance to upper management.
• Leveraged SQL and other data tools to analyze data, build visualizations, and provide insights.

Parkville, Maryland

• Developed employee skillsets and implemented targeted coaching plans to achieve personal and branch goals.
• Leveraged workforce planning tools, setting clear expectations, and fostering strong sense of collaboration.
• Achieved targets consistently using successful branch partnerships and marketing initiatives.
• Set up tracking and accountability systems for employees to reduce errors.
• Created success-oriented team environment focused on professional development and empowering leadership.

BWI Airport

• Oversaw customer experience within branch, assessing customer and employee feedback to identify opportunities for improvement.
• Developed creative ways to help senior management achieve sales goals, collaborating on initiatives and coordinating resources for smooth execution.
• Managed inventory levels by tracking current stock and demand, optimizing levels with balanced approach.
• Maximized customer satisfaction by cultivating service-first sales culture.
• Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers.

Fallston, Maryland

• Helped leadership develop and implement strategic action plans to achieve performance and operational objectives.
• Trained diligently in different operational areas to improve business knowledge.
• Handled administrative, operational, and sales needs to support senior leadership.
• Supported business success through practical solutions in inventory management, resource allocation, and customer relationship development.
• Contributed to business success through good relationship building with employees, customers, and outside vendors.

Towson, Maryland

Bachelors, Geography And Environmental Planning

Activities and Societies: President of Towson Men's Rugby, Vice President of Sports Clubs Council

Diploma