Matthew Pfeifer Email & Phone Number

Sparks Glencoe, Maryland, United States

- Managed daily benefits programs including health insurance and retirement plans, ensuring smooth operations.- Acted as primary contact for employee benefits, providing clear information and resolving issues promptly.- Collaborated with external providers to negotiate contracts and address service delivery concerns effectively.- Analyzed benefits data to identify trends and recommend program enhancements, improving overall satisfaction.- Achieved measurable improvements in benefits program efficiency and employee understanding.

Baltimore, Maryland, United States

- Ensured safety of 15,000+ vehicles, expanding repair network in Baltimore region.- Increased dealer network by 50% in 6 months.- Implemented cost-saving measures, saving over $100,000.

Baltimore, Md, United States

• Ensured internal cost control measures are in place for processing and approval of all invoices.• Implemented automated vendor processes resulting in streamlined product delivery and invoicing.• I created a web-based portal for all branches in the Baltimore region to submit and review requests.• Uncovered valuable insights through data analysis to provide recommendations and guidance to upper management.• Leveraged SQL and other data tools to analyze data, build visualizations, and provide insights.

Parkville, Maryland

• Developed employee skillsets and implemented targeted coaching plans to achieve personal and branch goals.• Leveraged workforce planning tools, setting clear expectations, and fostering strong sense of collaboration.• Achieved targets consistently using successful branch partnerships and marketing initiatives.• Set up tracking and accountability systems for employees to reduce errors.• Created success-oriented team environment focused on professional development and empowering leadership.

Bwi Airport

• Oversaw customer experience within branch, assessing customer and employee feedback to identify opportunities for improvement.• Developed creative ways to help senior management achieve sales goals, collaborating on initiatives and coordinating resources for smooth execution.• Managed inventory levels by tracking current stock and demand, optimizing levels with balanced approach.• Maximized customer satisfaction by cultivating service-first sales culture.• Monitored metrics of different sales portals, completing weekly reports and sales analytics for senior managers.

Fallston, Maryland

• Helped leadership develop and implement strategic action plans to achieve performance and operational objectives.• Trained diligently in different operational areas to improve business knowledge.• Handled administrative, operational, and sales needs to support senior leadership.• Supported business success through practical solutions in inventory management, resource allocation, and customer relationship development.• Contributed to business success through good relationship building with employees, customers, and outside vendors.

Towson, Maryland

Bachelors, Geography And Environmental Planning

Activities and Societies: President of Towson Men's Rugby, Vice President of Sports Clubs Council

Diploma