Matt Patterson Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Responsibilities🔵 Lead a sales department of 45 people, spanning corporate/enterprise, business development,lead generation and customer onboarding/operations functions.🔵 "Leader of leaders", built and developed national sales strategy, focusing on opening new lead sources and channels.🔵 Created sales incentive models, using data, insights and trends to ensure targets are relevant,motivational and ambitious.🔵 Drove high performance culture through clear expectations and targets, managing underperformance and fostering a collaborative/safe environment, shown through sustained highengagement scores from the department.🔵 Met and exceeded company growth targets consistently.Achievements🔵 Improved sales performance from a team not achieving target for >12 months before in the role,to achieving between >30% new sales growth for 4 years consecutively.🔵 Having the highest staff engagement scores within the broader Growth/Customer function,achieving >80.🔵 Hands-on sales experience, leading several acquisitions, for example Guzman Y Gomez, MerivaleGroup, Sleeping Giant & numerous other key clients.🔵 Lead the sales strategy and migration activity for the Bendigo Bank alliance, leading to an increaseof 30% of total merchant numbers.🔵 Lead several key programs aimed at automating key manual tasks, creating for faster customeronboarding experiences coupled with cost benefits for the business.

Sydney, Australia

Responsibilities🔵 Scaled the account management function to >35 people, creating the Key Account managementteam, Customer Success and several operations functions to support Tyro's growing customerbase.🔵 Developed and executed the customer facing strategy in retention, cross-sell and product "go tomarket".🔵 Experience in creating cross-sell teams operating in highly regulated environments, with Tyroobtaining a ADI banking licence within this period.🔵 Managed Tyro's key clients, some being Heinemann, Jaycar, Prada, The Cheesecake Shop, Mecca,Rockpool Dining Group to name a few.🔵 Managed both inbound and outbound call centres, focusing on customer improvement programsand ensuring maximum value from every interaction.🔵 Presented to C-Suite of partners & customers, as well as Tyro's Board consistently.Achievements🔵 Launched Tyro's first cross-sell and retention initiative, resulting in a 40% increase in new productsales.🔵 Implemented NPS as a scoring mechanism, now recognised as the leading customer engagementscore. Base line of +50 NPS achieved.🔵 100% retention of Tyro's key accounts for the period in the role🔵 Recognised as Tyro's Leader of the Year for 2018

Sydney, New South Wales, Australia

Responsibilities🔵 Lead 5 -7 sales people selling into the hospitality industry.🔵 Managed over 30 existing partnership relationships, aimed at generating leads for my direct salesteam to sell into🔵 Hands-on experience joint pitching with partners and winning new business deals🔵 Coaching and guiding team members to achieve sales targets🔵 Lead recruitment of new sales staff membersAchievements🔵 Achieved sales target consistently, with several members promoted to higher positions throughthe period due to sustained performance.🔵 Grew Tyro's point of sale partnerships, signing on new partners SwiftPOS, Triniteq, Fedelta toname a few, aimed growing the mutual customer bases🔵 Won Tyro Team of the Year in 2017, judged on most new business sales coupled with the highestcustomer satisfaction scores.

Sydney Cbd, Australia

Responsibilities🔵 Cold/warm calling merchants in the hospitality sector🔵 Managed up and coming partners, self generating leads and fulfilling the end to end sale.🔵 New business sales target with a balanced scorecard, weighted with onboarding experienceAchievements🔵 Recognised as one of Tyro's top sales talent, exceeding target consistently (>120%).🔵 Quickly seen as a senior within the team, nurturing new sales talent.