•Resolve customer concerns by answering all product questions, reporting manufacturing issues, following-up on Adverse Reactions, and sending out exchanges and replacements. •Recruit, interview, hire, train, and manage all team members.•Work with multiple departments including Quality Assurance to correct any manufacturing errors in products.

Provides extensive customer service in French and English to all users of Bayer Diabetes products in Canada. Teaches customers proper technique on how to use thier meter, lancing device, testing strips, and needles. Demonstrates world class support to consumers to ensure they are comfortable with operating all products.

• Helped create 2009 HR Budget as well as explaining 2008 monthly variances to Accounting• Administered and compiled 360 degree reviews for the Executive Management Team.• Conducted Employee Satisfaction Surveys for U.S., Canada, and Mexico developing ways to improve employee retention.• Created and administered surveys for the Executive Management Team to improve overall processes and effectiveness.• Improved company wide communication by learning how to use a new message board system on Plasma Screen TV’s

• Contributed to 22 quarters of record sales growth by providing world class service to customers in Quebec, Canada. Studied returns, credits, and commission checks to ensure the growth of their business.• Trained new representatives on Odyssey and policies and procedures

• Protective assignments at the White House and Vice President’s Mansion• Supervised 22 officers as Station Clerk passing out equipment and assignments. • Trained as a First Responder in first aid and crisis management. • Promoted to Dispatcher directing threatening and non-threatening calls. • Completed training at the Federal Law Enforcement Training Center, Artesia, New Mexico and U.S. Secret Service Training Academy, Beltsville, Maryland

• Satisfies the needs of customers in Quebec, Canada regarding their orders, returns, credits, and commission checks to ensure the growth of their business.• Successfully trains new employees on the computer programming software Odyssey as well as all the rules and regulations. • Uses teamwork to accomplish department goals and objectives.