Matthew Jensen Email & Phone Number

Landrum, Sc, Us

Landrum, Sc, Us

South Carolina, United States

Landrum, South Carolina, United States

Duncan, Sc

Interface with a diverse range of IT management, support personnel, and clients to execute strategic and tactical initiatives. Identify and gather requirements to implement process improvements to support a global IT organization. Recommend and implement information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements. Gather and track metrics. Plan, organize, control, and evaluate IT systems, assets, and IT processes. Install, configure and troubleshoot desktop systems, workstations, and software. Deliver elite support, in a courteous professional manner.Spearhead training efforts, in repairs area, to meet the company’s overall goals while adhering to current best practices and enforcing company policies for data security, redundancy, and retention.Serve as Subject matter expert for the Depot and resolved questions internally and externally, regarding repair, triage and data recovery process. Played an integral role as the Net Promoter Score champion for the National Fulfillment Center.Championed workflow process improvements utilizing KanBan framework.

Duncan, Sc

Supported the National Fulfillment Center (NFC), including computer repair, application installation through Altiris, unboxing and shipping computers, and imaging computers with current operating systems. Recorded, prioritized, and documented requests. Tracked multiple inventory levels from numerus sites to ensuring appropriate levels to deliver excellent customer service. Ordered peripherals to be shipped to multiple sites. Scheduled building and shipping of computers based on demand needed to achieve on time delivery. Installed, configured, tested, maintained, monitored, and troubleshot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products. Deployed and disposed of computer equipment per organizational standards and guidelines.Executed and administered support and maintenance of in-house computer systems, desktops, and peripherals, including installation, diagnostics, repair, and upgrades to all hardware and equipment for optimal workstation performance. Oversaw large scale operation to image machines to guarantee demand level was met.

Diagnose problems with computer systems and repair them in shop.Phone Tech support and remote support through VNC and other desktop sharing technologies.Server management of MS Server 2003 and 2008, Nexentastor (Solaris based file server) and Proxmox (KVM virtualization server).Performing daily duties for managed services clients including using Labtech to VNC into clients machines to solve problems, managing the Vipre Enterprise anti-virus server software and limited script writing for automation purposes. Network management of company and clients; including setting up networks, running and terminating cat5 cable, setting up network resources (such as printers, shares or Solaris based file servers), installing routers and Apple airports, problem solving ISP related issues and dealing with email related problems (including migrating mail between programs or to web based mail such as Gmail).Perform backups on client machines using a variety of software (Clonezilla, ddrescue, dd, ShadowProtect, Norton Ghost and cloud based off site backups)

Created test plans for testing hardware and operating system compatibility with PC games; Provided reports on progress to both Quality Assurance and Production; Built and configured PC's; performed inventory on hardware for tracking and ordering purposes.