Matthew Mcvey Email & Phone Number

Derry, Nh, Us

Derry, Nh, Us

United States

• Development of Standard Objects, creation and development of Custom Objects, installation and support of new applications, Flows, internally created accelerators, etc.• Managing projects/tasks and communication with customers via GSuite, Asana, SFDC, etc.• Coordinating and reviewing data models and mapping from various applications (Redtail, SmartOffice, Salentica, Junxure, ACT!, etc. to SFDC) with offshore data team and external customers

Lexington, Massachusetts

* Development of Standard Objects, creation and development of Custom Objects, installation and support of new applications, automations, etc. * Member of team that implemented global rollout of Salesforce to various internal teams, including Sales, Service, etc. * Designed, implemented, and documented new DevOps process, internal knowledgebase, and documentation hub * Work with internal Salesforce support personnel to improve skills, acquire certification, and gain promotion * Assisted in implementing, and continue to support, the new offshore Salesforce support personnel, including access, onboarding, continued documentation, process improvements * Provide Salesforce-related evidence to internal/external auditors as it pertains to SOC/SOX requirements utilizing Salesforce Reports, Strongpoint, and Jira * Utilization of query languages to generate Reports, files for import, and feed Dashboards

Exeter, Nh

Internal Support - Salesforce.com CRM * Design, setup, support, and maintain all aspects of the Salesforce.com Enterprise Edition for global user base of 200. * Rebuilt Classic UI to take the domestic sales channel from distributor to direct sales using Sandler methodology. * Rebuilt Lightning UI to improve international sales channel using distributor model. * Transitioned Customer Care and Technical Support teams case management process from Freshdesk.com to Salesforce.com. * Implemented integrative applications for Office 365 with Salesforce.com. * Implemented OwnBackup on HIPAA-compliant platform for data protection and change-tracking analysis. Internal Support – Epicor ERP * Create and maintain standard and external Business Activity Queries using SQL views. * Customize and maintain UI user-defined fields. * Implemented and supported SQL backups using RedGate and SQL Server Maintenance Tasks. * Secondary support contact for domestic user base of 50. Internal Support - IT * Worked with the IT Support Tech and Director of IT to maintain uptime during corporate office relocation to implement new SonicWALL firewalls, redesign internal IPv4 scheme, implement VLANS and Layer 3 Routing. * Replaced Brocade, Dell, and Cisco network equipment with Cisco Meraki switches and access points. * Migrated on-premise P2V and V2V Windows servers to hosting provider.

Burlington, Ma

Internal Support * Designed, setup, and maintained administrative functions in Salesforce.com Professional Edition for a team of 20. * Maintenance and monitoring of disk arrays, servers, and networks. * Maintenance and monitoring of end-user systems including Office, Google Apps, and QuickBooks. Customer Support * Supported virtualization technologies and methods: VMware, Hyper-V, P2V, and V2V. * Worked with servers and disk arrays: Dell, HP, Fujitsu, EqualLogic, NetApp, Compellent, SimpliVity, Nimble, and PowerVault. * Performed various networking tasks for VLANs, SSLVPNs, Site-to-Site VPNs using Cisco, SonicWALL, Brocade, HP, Netgear, Ubiquiti, Meru, PRTG, and Nagios. * Created custom diagrams and reports using Microsoft Suite, Acrobat, Google Apps, and Crystal.

Portsmouth, Nh

The time with Medtronic has been managing the transition of control from Salient for multiple devices and technologies and maintaining day-to-day operations. This includes verifying and updating any changed application is consistent with the previous setup. This afforded the Salient team the opportunity to lead several transitions where our primary focus was accommodating the users. This includes the Lotus Domino email systems to Microsoft Exchange, inter-connectivity via MPLS using MDT-provided equipment and replacing of user systems, IP redesign and LAN "refresh" which replaced all Brocade devices with Cisco and unmanaged APC UPSes with managed systems.

Portsmouth, New Hampshire

Beginning as a part-time, unpaid intern, my position at Salient has continued to expand beyond my titles: Intern, Consultant, Network Administrator, Systems Specialist and finally Sr Network Engineer. The aggressive nature of the company created many opportunities for complex projects while keeping the focus on day-to-day troubleshooting and resolution of user issues.Projects* Implemented Lotus Domino domain name change. * Upgraded from Lotus Domino / Server 7.x to 8.x* Implemented Lotus Quick and Lotus Traveler applications. * Used LotusScript to manage licenses, perform Notes Client setup tasks, and maintain documentation. * Supported compliance management software. * Monitored SAP, performed client refreshes, and redesigned security roles. * Rebuilt the Active Directory including rename and functional-level upgrade. * Completed a total hardware replacement for all infrastructure, personnel, and systems. * Implemented infrastructure for new global site. * Setup equipment and testing of disaster recovery site to bring recovery time from 30+ days to 10 hours. * Principal team member for migration from Salient Surgical Technologies to Medtronic Advanced Energy after company acquisition. Converted email, infrastructure, and hardware systems to comply with parent company standards.

Bedford, New Hampshire, United States

Technical Skills-Antivirus and Security: Knowledge of antivirus software, firewalls, and basic security practices-Backup and Recovery: Familiarity with data backup solutions, disaster recovery procedures, and disk imaging applications-Desktop Productivity: Microsoft Office XP, 2003, 2007-Email Systems: Proficiency with email clients (Outlook, Thunderbird, Lotus), protocols (SMTP, IMAP, POP3), and servers (Lotus Domino)-Hardware and Software Installation: Installing and configuring both hardware components and software applications-Hardware Troubleshooting: Diagnosing and repairing hardware issues with desktops, laptops, printers, and related peripherals-Operating Systems: Proficiency in Windows XP, Nitix, IBM NitixBlue-Remote Desktop Support: Experience with remote access tools and providing support to remote users-Software Troubleshooting: Identifying and resolving software-related problems, including issues with operating systems, applications, and drivers-User Management: Managing user accounts, groups, and permissions in an IBM NitixBlue (Linux) environmentSoft Skills-Adaptability: Able to learn and adapt to new technologies and procedures-Attention to Detail: Careful and thorough in diagnosing and documenting issues-Communication: Clearly convey technical information to non-technical users, both verbally and in writing-Customer Service: Excellent communication and interpersonal skills to provide friendly and effective support to end-users-Documentation: Maintain accurate records and documentation of IT support activities-Problem-Solving: Ability to quickly identify issues and find solutions in a logical and systematic manner-Teamwork: Collaboration with other IT professionals and departments to resolve complex issues-Time Management: Efficiently prioritize and manage multiple support requests to meet deadlines

Nashua, New Hampshire, United States

Technical Skills-Active Directory: Managing user accounts, groups, and permissions in a Windows Server environment-Database Management Systems (DBMS): Proficiency in using various DBMS platforms, such as Oracle, MySQL, SQL Server, or others depending on the job requirements-Desktop Productivity: Microsoft Office 2003-Email Systems: Proficiency with email clients (Outlook, Lotus), protocols (SMTP, IMAP, POP3), and servers (Lotus Domino)-Hardware and Software Installation: Installing and configuring both hardware components and software applications-Hardware Troubleshooting: Diagnosing and repairing hardware issues with desktops, laptops, printers, and related peripherals-Operating Systems: Proficiency in Windows 2000 (Server), XP, VMware ESX 3.0, 3.5-Software Troubleshooting: Identifying and resolving software-related problems, including issues with operating systems, applications, and driversSoft Skills-Adaptability: Able to learn and adapt to new technologies and procedures-Attention to Detail: Careful and thorough in diagnosing and documenting issues-Client/End-User Support: Ability to provide support to end-users and clients, helping them with database-related issues-Communication: Clearly convey technical information to non-technical users, both verbally and in writing-Customer Service: Excellent communication and interpersonal skills to provide friendly and effective support to end-users-Documentation: Maintain accurate records and documentation of IT support activities-Ethics and Confidentiality: Commitment to maintaining the confidentiality and ethical use of data-Problem-Solving: Ability to quickly identify issues and find solutions in a logical and systematic manner-Teamwork: Collaboration with other IT professionals and departments to resolve complex issues-Time Management: Efficiently prioritize and manage multiple support requests to meet deadlines

Wilmington, Massachusetts, United States

Technical Skills-Antivirus and Security: Knowledge of antivirus software, firewalls, and basic security practices-Backup and Recovery: Familiarity with data backup solutions, disaster recovery procedures, and disk imaging applications-Desktop Productivity: Microsoft Office XP, 2003-Email Systems: Proficiency with email clients (Outlook, Thunderbird, Lotus), protocols (SMTP, IMAP, POP3), and servers (Lotus Domino)-Hardware and Software Installation: Installing and configuring both hardware components and software applications-Hardware Troubleshooting: Diagnosing and repairing hardware issues with desktops, laptops, printers, and related peripherals-Active Directory: Managing user accounts, groups, and permissions in a Windows Server environment-Operating Systems: Proficiency in Windows 2000 (Server & Workstation), XP, IBM AS/400-Remote Desktop Support: Experience with remote access tools and providing support to remote users-Software Troubleshooting: Identifying and resolving software-related problems, including issues with operating systems, applications, and driversSoft Skills-Adaptability: Able to learn and adapt to new technologies and procedures-Attention to Detail: Careful and thorough in diagnosing and documenting issues-Communication: Clearly convey technical information to non-technical users, both verbally and in writing-Customer Service: Excellent communication and interpersonal skills to provide friendly and effective support to end-users-Documentation: Maintain accurate records and documentation of IT support activities-Problem-Solving: Ability to quickly identify issues and find solutions in a logical and systematic manner-Teamwork: Collaboration with other IT professionals and departments to resolve complex issues-Time Management: Efficiently prioritize and manage multiple support requests to meet deadlines

Manchester, New Hampshire, United States

Technical Skills-Antivirus and Security: Knowledge of antivirus software, firewalls, and basic security practices-Backup and Recovery: Familiarity with data backup solutions, disaster recovery procedures, and disk imaging applications-Desktop Productivity: Microsoft Office 95, 97, 2000-Email Systems: Proficiency with email clients (Outlook, Thunderbird, Groupwise), protocols (SMTP, IMAP, POP3), and servers (Groupwise 6.5, iMail)-Hardware and Software Installation: Installing and configuring both hardware components and software applications-Hardware Troubleshooting: Diagnosing and repairing hardware issues with desktops, laptops, printers, and related peripherals-Novell Directory Services: Managing user accounts, groups, and permissions in a Novell Netware environment-Operating Systems: Proficiency in Windows 3.1, 3.11, 95, 98, NT 3.51 (Server & Workstation), NT 4.0 (Server & Workstation), 2000 (Server & Workstation), Novell NetWare 4.11, 5.0, 5.1-Software Troubleshooting: Identifying and resolving software-related problems, including issues with operating systems, applications, and driversSoft Skills-Adaptability: Able to learn and adapt to new technologies and procedures-Attention to Detail: Careful and thorough in diagnosing and documenting issues-Communication: Clearly convey technical information to non-technical users, both verbally and in writing-Continuous Learning: Multiple certifications acquired-Customer Service: Excellent communication and interpersonal skills to provide friendly and effective support to end-users-Documentation: Maintain accurate records and documentation of IT support activities-Problem-Solving: Ability to quickly identify issues and find solutions in a logical and systematic manner-Teamwork: Collaboration with other IT professionals and departments to resolve complex issues-Time Management: Efficiently prioritize and manage multiple support requests to meet deadlines

Hooksett, New Hampshire, United States

Technical Skills-Backup and Recovery: Familiarity with data backup solutions, disaster recovery procedures, and disk imaging applications-Desktop Productivity: Microsoft Office 95, 97, 2000-Hardware and Software Installation: Installing and configuring both hardware components and software applications-Hardware Troubleshooting: Diagnosing and repairing hardware issues with desktops, laptops, printers, and related peripherals-Operating Systems: Proficiency in Windows 3.1, 3.11, 95, 98, NT 3.51 (Server & Workstation), NT 4.0 (Server & Workstation), 2000 (Server & Workstation), Novell NetWare 3.12. 4.11-Software Troubleshooting: Identifying and resolving software-related problems, including issues with operating systems, applications, and driversSoft Skills-Adaptability: Able to learn and adapt to new technologies and procedures-Attention to Detail: Careful and thorough in diagnosing and documenting issues-Documentation: Maintain accurate records and documentation of IT support activities-Customer Service: Excellent communication and interpersonal skills to provide friendly and effective support to end-users-Problem-Solving: Ability to quickly identify issues and find solutions in a logical and systematic manner-Teamwork: Collaboration with other IT professionals and departments to resolve complex issues-Time Management: Efficiently prioritize and manage multiple support requests to meet deadlines

Manchester, New Hampshire, United States

Technical Skills-Backup and Recovery: Familiarity with data backup solutions, disaster recovery procedures, and disk imaging applications-Desktop Productivity: Microsoft Office 4.2, 4.3, 95, 97-Hardware Troubleshooting: Diagnosing and repairing hardware issues with desktops, laptops, printers, and related peripherals-Operating Systems: Proficiency in Windows 3.1, 3.11, 95, 98, NT 3.51 (Server & Workstation), NT 4.0 (Server & Workstation), 2000 (Server & Workstation)-Software Troubleshooting: Identifying and resolving software-related problems, including issues with operating systems, applications, and driversSoft Skills-Adaptability: Able to learn and adapt to new technologies and procedures-Attention to Detail: Careful and thorough in diagnosing and documenting issues-Documentation: Maintain accurate records and documentation of IT support activities-Customer Service: Excellent communication and interpersonal skills to provide friendly and effective support to end-users-Problem-Solving: Ability to quickly identify issues and find solutions in a logical and systematic manner-Teamwork: Collaboration with other IT professionals and departments to resolve complex issues-Time Management: Efficiently prioritize and manage multiple support requests to meet deadlines

Contoocook, New Hampshire, United States

Technical Skills-Backup and Recovery: Familiarity with data backup solutions and disaster recovery procedures-Desktop Productivity: Microsoft Office 4.2, 4.3, 95, 97-Hardware Troubleshooting: Diagnosing and repairing hardware issues with desktops, laptops, printers, and related peripherals-Operating Systems: Proficiency in Windows 95, 98, NT 3.51 (Server & Workstation), NT 4.0 (Server & Workstation), AS/400-Software Troubleshooting: Identifying and resolving software-related problems, including issues with operating systems, applications, and driversSoft Skills-Adaptability: Able to learn and adapt to new technologies and procedures-Attention to Detail: Careful and thorough in diagnosing and documenting issues-Customer Service: Excellent communication and interpersonal skills to provide friendly and effective support to end-users-Problem-Solving: Ability to quickly identify issues and find solutions in a logical and systematic manner