Matthew Pond Email & Phone Number

New York, United States

Buffalo, New York, United States

-Multiple Contest Winner in Buffalo Office -Identify qualified candidates through various recruiting and sourcing strategies-Screen and interview qualified candidates-Build and maintain relationships with healthcare professionals-Generate referrals and sales leads-Perform various customer service related activities-Give back to community by volunteering and partnering with various philanthropic organizations

Buffalo-Niagara Falls Area

• Build relationships with nursing home administration • Face of company website and brochures given out during in-services & trade shows • Increase revenue of equipment rentals & Part B supplies• Make customers aware of new ways we can help solve their issues• Educate/increase awareness of products & services HSS can provide

Niagara Falls, New York, United States

Develop a positive and seamless customer experience for SNF customers by fostering relationships that promote customer retention, increased sales & service opportunities, and support brand loyalty.

Orchard Park, New York, United States

As the first interaction prospective clients have with Mongoose, it's critical that I establish a meaningful connection and embody our company values, while focusing on understanding the challenges they face. A combination of active listening, real-time question development, and empathy contribute to an understanding of each prospect's unique situation and ensure that I am able to clearly and concisely communicate the nuances and value of qualified leads to the outside sales and demo teams. Much like we tailor our software solutions, I tailor my business development process on each call to ensure we not only meet our prospects' expectations but crush them.

Buffalo/Niagara, New York Area

Traveling can be stressful. While managing the operations of the Niagara Falls Airport location of Enterprise, my primary focus was establishing a culture of customer support and kindness to ensure that customers' experience with us either started or ended their journey off on the right foot. By keeping the customer's experience at the core of our business operations, we increased our customer service scope by 20%, increased branch revenue at the same clip, and gained business back that had previously been lost to a top body shop.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

-Awarded to “Top Gun Program” at Buffalo Airport 5 months with company-Received extensive training & development on how to run business, provide exceptional customer service, and motivating employees-Top employee in sales for 2 straight months

Buffalo/Downtown Canalside

-Responsible for daily operations of the front desk, valet services, Bistro, and Starbucks beverages-Inventory/Ordering food & drinks to maintain a profitable budget-Code all invoices for hotel and scan them to departments-Document and track all service recovery to find trends for revenue improvement -Assumed management responsibilities during all 3 shifts including night audit -Developed and trained new employees

Niagara Falls Ny

-Checked guests in their rooms and made room keys using LightSpeed reservation system-Assist guests with check in/check out process and ensure their reservation needs are met. -In charge of bellmen duties when bellmen was unavailable-Recommended to guests local restaurants and attractions in both Niagara Falls and Canada

Syracuse, New York

-Communicated with guests to guarantee dining experience met Sheratons standards -Managed the Club Lounge breakfast buffet -Established a courteous disposition amongst fellow employees while serving-Prepared tables, polished silverware for meals as well as maintaining an attractive dining environment

Baldwinsville, Ny

-Communicated with guests to ensure all needs were properly met-Accompanied coworkers to make certain events were complete -Collaborated with employees to maintain an organized buffet style dinner

Syracuse, Ny

-Organized weddings for up to 250 guests-Served both sit down and buffet style dinners-Cooperated with 15 other workers to ensure event needs were complete; many times worked 12 hour shifts

Syracuse, New York Area

-Solver of problems and conversed with guests to answer all questions and concerns -Checked guests in their rooms and made room keys (OPERA Reservation System) -Recommended restaurants and activities; provided directions-Shadowed Bell person to observe daily responsibilities

Niagara University

-Prearranged for any on campus catering events that took place (meetings, lunches, and dinners)-Sustained strong relationships amongst employees to ensure work was completed most efficiently -Maintained an attractive and clean dining room to ensure customer satisfaction

Bachelor'S Degree: Hotel & Restaurant Management, Double Concentration: Food And Beverage Management, Event And Meeting Management

Activities and Societies: Hospitality and Tourism Association, Division 1 Cross Country Athlete

High School

Activities and Societies: German National Honor Society. Varsity Indoor & Outdoor Track, and Captain of Varsity Cross Country Team