Marketing & Business Analyst
Vancouver, British Columbia, Canada
• Solved unique clinic and patient issues using technical documents allowing for a personalized solution for their problem• Utilized analytical data to calculate clinics at risk of churn and proactively contact them to improve their experience with our booking system and its features• Managed Customer Relationship Management systems to track interactions with customers, enabling the sales team to effectively communicate with clinics• Strengthened training skills by teaching new customer success team members to conduct demos, allowing them to present to our customers without assistance from senior team members