Matthew Query Email & Phone Number

Rock Hill, South Carolina, United States

SC licensed residential contractor specializing in small to mid-size jobs. Uniquely positioned and qualified to help with due diligence repairs in real estate transactions.

Raleigh, North Carolina, United States

Rock Hill, Sc

Home inspections company currently licensed in North & South Carolina. Also licensed South Carolina residential builder.SC Residential Home Inspector License # 48984 SC Residential Builders License # 48878NC Home Inspector # 3998Services offered:Pre-drywall Residential Home Inspection Pre-closing Residential Home Inspection Home Warranty Residential Home Inspection Pre-Home Listing Residential InspectionCL 100 InspectionRadon TestingWater Quality… Show more Home inspections company currently licensed in North & South Carolina. Also licensed South Carolina residential builder.SC Residential Home Inspector License # 48984 SC Residential Builders License # 48878NC Home Inspector # 3998Services offered:Pre-drywall Residential Home Inspection Pre-closing Residential Home Inspection Home Warranty Residential Home Inspection Pre-Home Listing Residential InspectionCL 100 InspectionRadon TestingWater Quality InspectionHUD Foundation CertificationHandymanRoof replacements Show less

Rock Hill, South Carolina, United States

Rock Hill, South Carolina, United States

Charlotte, North Carolina Area

- A keen eye for quality to assist the company as a whole to grow in their internal quality.- Inspected homes at the end of the build process before presented to the homeowner so that the company was providing the highest quality product to the client.- Helped to grow and innovate the new department.

Personal Builder, March 2015 - Jan 2016- Managed up to 36 homes in 5 communities in 3 different code jurisdictions of Lancaster, York, and Mecklenburg counties.- Oversaw product quality.- Continued to foster trade partner relationships and expose those relationships that were not in congruence with our core values.- Trained 4 new hires. - Implemented a temporary power program into our business for the first time for our homes in Mecklenburg county.- Delivered homes with… Show more Personal Builder, March 2015 - Jan 2016- Managed up to 36 homes in 5 communities in 3 different code jurisdictions of Lancaster, York, and Mecklenburg counties.- Oversaw product quality.- Continued to foster trade partner relationships and expose those relationships that were not in congruence with our core values.- Trained 4 new hires. - Implemented a temporary power program into our business for the first time for our homes in Mecklenburg county.- Delivered homes with average ratings of 94.5% on our internal quality check program.- Influenced structural changes through providing feedback to our CAD department.- Assisted with several key changes and improvements with our Field Management System (FMS) which builders use daily to track the progress of their homes and report issues.- Was a key player in bringing communities back in to alignment with our operating principles.- A leader in the Charlotte Market for finish quality of a home.- An innovator in continually striving to improve our systems and processes; many innovations were implemented.- Due to my eye for quality and unwillingness to stray from our quality standards, I was selected to enter into a role of an internal quality inspector for our company. This is the same quality inspection process I helped to launch during my time as the Warranty Manager. Show less

Monroe, Nc

- Served as the Warranty Manager for the greater Charlotte area as well as our markets in Charleston and the Greensboro/Winston-Salem (Triad) areas.- Champion of growing our warranty department to provide excellent warranty service to multiple markets.- Grew our department from 3 to 15 in 3 different markets.- Successful in processing and closing 1100-1500 work orders every 30 days over all markets within 10 days average.- Developed a company-leading associate quarterly review… Show more - Served as the Warranty Manager for the greater Charlotte area as well as our markets in Charleston and the Greensboro/Winston-Salem (Triad) areas.- Champion of growing our warranty department to provide excellent warranty service to multiple markets.- Grew our department from 3 to 15 in 3 different markets.- Successful in processing and closing 1100-1500 work orders every 30 days over all markets within 10 days average.- Developed a company-leading associate quarterly review system for my team and became a champion for cross-training across business functions.- Refined and re-wrote position guides within the warranty department.- Updated Showroom collateral.- Re-wrote and updated our warranty manual provided to homeowners.- Improved warranty processes to better serve the customer.- Developed and refined systems for tracking and resolving common issues.- Instrumental in software development used by our company to schedule and monitor warranty service. This software also was modified to provide a digital payment system for our trade partners.- Improved inter-department relations through cross training.- Decreased warranty costs year over year by hundreds of thousands through trade partner relationships and trade partner accountability.- Fostered trade partner relationships and exposed those that were not in line with our core values.- Provided training in multiple markets for trade partners regarding warranty standards of performance.- Developed trade partner warranty standards which had never been done in our company.- Champion for root cause resolution and subsequent implementation of several processes to prevent home warranty issues.- Wrote "True Connect" emails sent to existing homeowners with tips & tricks for how to live in and maintain their home.- Oversaw and processed all Better Business Bureau claims.- Managed the maintenance of our main office building.- Helped to develop and establish a new Quality Check department for our company. Show less

Personal Builder - Oct 2012- Aug 2013- I oversaw the construction and completion of 10-20 homes per month in 4 different neighborhoods in the code jurisdictions of the City of Rock Hill, York County, and Lancaster County.- I met with new homeowners and ushered them through the entire build process, provided walk-throughs, and provided a new home orientation at the end of the process.- I achieved 100% customer willingness to refer based on customer surveys during my time in this… Show more Personal Builder - Oct 2012- Aug 2013- I oversaw the construction and completion of 10-20 homes per month in 4 different neighborhoods in the code jurisdictions of the City of Rock Hill, York County, and Lancaster County.- I met with new homeowners and ushered them through the entire build process, provided walk-throughs, and provided a new home orientation at the end of the process.- I achieved 100% customer willingness to refer based on customer surveys during my time in this position. - I was promoted to the Warranty Department Manager position within True Homes because of my back ground in warranty and ability to provide excellent customer service. Show less

Lancaster, Sc

Construction manager of modular homes operating in the North and South Carolina areas.• Ran full logistics of construction process from clearing to final inspection.• Obtained bids from multiple contractors.• Managed budget to help maintain gross profit.• Interfaced and interacted daily with homeowners and subcontractors to ensure construction process ran smoothly.• Researched and adhered to different building codes and regulations established by each state and county and… Show more Construction manager of modular homes operating in the North and South Carolina areas.• Ran full logistics of construction process from clearing to final inspection.• Obtained bids from multiple contractors.• Managed budget to help maintain gross profit.• Interfaced and interacted daily with homeowners and subcontractors to ensure construction process ran smoothly.• Researched and adhered to different building codes and regulations established by each state and county and city.• Created, organized, and maintained/updated 24 page Excel document containing cost calculations, contracts, and budgets. I also trained the owner, sales agents, general manager, and another construction manager how to use and properly implement these spreadsheets.• Self-taught use of architecture drawing program called Chief Architect. Began work on copying and drawing 3-D versions of most popular floor plans.Construction Consultant to achieve process improvement of modular home construction in the North and South Carolina areas. • Met with subcontractors to gain feedback in the field. • Met with sales agents and other construction managers in the office. • Met with owner and general manager to report observations and recommendations.• Helped to better implement network computer system of scheduling called Control Board.• Helped to implement use of VPN to access servers in the field to increase time efficiency.• Asked to spend time at production plant to observe and recommend improvements for quality control. Show less

Charlotte, North Carolina Area

Managed warranty work for homeowners for traditional residential homebuilder in Charlotte area. Investigated service/warranty issues by visiting homes. Scheduled work and managed 50+ contractors performing warranty work. Followed up with homeowners to ensure customer satisfaction. • Achieved 97% customer satisfaction rating from homeowners through Dec 2008.• Successfully controlled monthly budget for community, achieving 50% cost reduction through June 2007.• Community leader of… Show more Managed warranty work for homeowners for traditional residential homebuilder in Charlotte area. Investigated service/warranty issues by visiting homes. Scheduled work and managed 50+ contractors performing warranty work. Followed up with homeowners to ensure customer satisfaction. • Achieved 97% customer satisfaction rating from homeowners through Dec 2008.• Successfully controlled monthly budget for community, achieving 50% cost reduction through June 2007.• Community leader of homeowner relations and customer survey scoresManaged warranty work for older homes between two and ten years old.• Saved $23,300 over 15-month period by managing work and holding responsible parties accountable• Kept company out of litigation by ensuring Pulte Homes was viewed as doing everything in its power to resolve warranty issue; looked at issue from the homeowner’s point of view• Member of “Elite Contractor” program initiated by Pulte• Assisted in design and implementation of training systems & procedures for subcontractors in order to streamline business between Pulte and its subcontractors. Presented training classes demonstrating written & oral presentation skills.• Member of Pulte Homes “Talent Scout” team (college recruiting) – first-line selection for prospective candidates for employment. Based on my recommendations, candidates were promoted to or cut from next phase of hiring process. Show less

Organizational Leadership & Supervision, Construction, Business, French

Activities and Societies: Purdue "All-American" Marching Band

French Minor, French

High School