Matthew Aranda Email & Phone Number

• Manage social media platforms for 4 different locations/companies under parent company• Design content for ads, graphics and illustrations for marketing campaigns• Manage email and texts campaigns for marketing/event outreach• Creation/Manage contracts with clients for events, marketing structure and outlines ofstaffing• Oversee outreach efforts with community development• Connected with businesses, non-profits, and organizations on community outreach &market audiences for products/services• Outreach efforts with major brands, networking events and supported awards within thecommunity•Manage client relationships

Austin, Texas

• Coaching 10 direct reports on work flow and career development• Providing excellent customer service• Handling consumer & business clients teller transactions• Establishing consumer & business new accounts, loans (auto, mortgage, personal loans)• Exceeding personal sales goals in new accounts, auto, mortgage referrals, and businessrelationships• Understanding and solving customer complaints• Help mitigate risk, working closely with Risk/Compliance through FinCen, CTR, MIL, OFAC,SAR reports• Oversee regulations, policies and procedures to stay in compliance within the branchoperations• Work on Credit Union projects to enhance our systems and processes for employees andmembers• Interviewing candidates for multiple locations, conducting interview summaries for HR

• Coaching tellers and lead tellers on work and career development• Oversee operations on the teller line• Providing excellent customer service• Handling individual & business clients teller transactions• Establishing consumer & business new accounts, loans (auto, mortgage closings, personal loans, and credit cards)• Exceeding sales goals, personal & team goals with DDA products and lending• Understanding and solving customer complaints• Help mitigate risk, working closely with Risk/Compliance through FinCen, CTR, MIL, OFAC,SAR reports• Oversee regulations, policies and procedures to stay in compliance