Led IT innovation supporting organizational growth to exceed 100MM and completion of 2nd Venture Capital acquisition. In post-acquisition growth and pivoting in response to Covid, Transitioned IT service delivery to Cloud-Centric offering, establishing distributed, connected, highly available, scalable, resilient, secure, fault-tolerant, cGMP, and FDA Computer System Validation compliant infrastructure and software services.

Recruited for ERP Management (selection, design, implementation, integration, and configuration) expertise and new facility design experience for process manufacturing in highly regulated industry (FDA, DEA, cGMP). As member of Executive Council, specifically tasked with leading numerous BPI projects generating significant improvements in manufacturing efficiency, scalability, consistent quality, and throughput.

Medical Sales Management provided core business services to Ameridose, LLC, a $250 M+ multi-site FDA registered manufacturer supplying sterile admixing services and pre-filled sterile syringes to hospital pharmacies.Recruited to salvage expansion into newly built-out ‘state of the art’ multi-million dollar manufacturing facility incapable of supporting full operation due to Information Technology issues. Under my leadership, root cause of all issues were determined and corrected, and the facility was fully operational within 20 business days. Communicated clear strategic technology vision, including internal software development of MRP, Quality, and CRM software with DEA, FDA, and cGMP regulatory and compliance concerns, enabling a revenue growth rate of 7% month over month continuously for 4 years.Established direct relationships with business units, partnering to implement hundreds of impactful, innovative, and cost-effective technology solutions, driving value to the business. Adopted data-centric mentality, migrating and consolidating all core business application data onto standard architecture platform in hybrid cloud environment resulting in 99.999% uptime.Created, staffed, and managed the Business Intelligence reporting team, generating reports and data access that led to numerous business and manufacturing process changes, better customer relations and retention, significant inventory and sourcing efficiency, and product pricing standardization. In-sourced development of core business applications including ERP, MRP, CRM, and customer portal e-commerce functions from third party vendor; resulting in 10X increase in IT project deliverables through Lean, TOC, and Agile process improvements as well as implementing traditional software development methodologies.

Managed IT organization supporting a diverse production Infrastructure of Blade Servers, SAN, NAS, hosted and remote data centers, Oracle eBusiness Suite, Agile, MS SharePoint, MS Exchange, and RedHat Linux, with responsibility for the lab environment of the software and hardware engineering departments.Responsible for managing all contracts and agreements with vendors, service and solution providers, and various landlords, including all international lease agreements for Information Technology and Facilities.During the annual Operation Excellence review, Information Technology was commended for achieving:• $2+ Million in budget reductions and cost avoidance through operational excellence initiatives.• 58% cost reduction annually on Data and Telecom costs through Network consolidation, while adding redundancy to all sites, voice to data fail-over, and 5X increase in bandwidth globally.

IBM Global Services served as Nokia’s outsource provider of core Information Technology ServicesAccelerated Nokia’s global Win2K to Win XP transition for Northeast Region (7 sites / 500+ users) by finishing 20% ahead of schedule, under budget, with user satisfaction rating above 95%. Northeast Region innovated many technical, process, and project plan improvements to Nokia’s global Win2K to Win XP transition that were adopted globally, resulting in global Nokia and IBM recognition.As change facilitator, established anonymous employee discussion forums during transition of 150+ Nokia employees to IBM, resulting in higher than expected employee retention rate.

Managed the Americas Region relationship between the IT business unit and the Nokia Research Center business unit, in 3 facilities, Dallas, Mountain View, Boston, , increasing approval rating from 82% to 95% for the Americas Region, second only to Finland.

Managing from an Information Technology perspective, support for 500+ user multi-tenant Nokia-only facility with 20 plus concurrent R&D projects encompassing Unix (Sun, HP, and Linux), Windows NT, 2000, 98, 95.Determined need for early adoption of Windows 2000 prior to global Nokia transition. Piloted Windows 2000 rollout, developed project plan and procedures that were adopted throughout Americas during global Nokia rollout.Planned, managed, and executed multiple site moves of business units, including migrating a 100+ software development group to new facility with zero down time.Assumed addition support responsibility for multiple small sites in NYC(4), Washington, D.C., Chicago, Detroit, Virginia (2), New Jersey (2), Pittsburgh. Responsibility for supporting 100+ account managers and sales engineers spread throughout the Northeastern United States.

Designed, installed, managed, configured, and supported infrastructure overhaul, implementing exchange servers, firewalls, data integrity policies and procedures, source code maintenance, Extranet capability for remote sales demonstrations, resulting in significantly increased efficiencies for sales, marketing, and software engineering efforts, and aiding the growth of Telekol until Nokia aquisition in October of 1999.Managed Site Y2K preparedness for TelekolManaged integration of hardware and Telekol product into Nokia Production network, while managing site move of Telekol employees into Nokia facility in February of 2000.

Designed, installed, managed, configured, and supported multi-national (Stockholm, Oslo, London, Toronto, US) infrastructure overhaul, impolementing multiple exchange servers, firewalls, data integrity policies and procedures, source code maintenance, Extranet capability for remote sales demonstrations, and replicated intranet utilizing separate Internet connections per location, Site Connectors, and replication of Public Folders, resulting in significantly increased efficiencies for sales, marketing, and software engineering efforts• Revised client computer repair and installation processes, resulting in more efficient triage and repair of systems.

• Designed, installed, configured and supported infrastructure overhaul of a Multi-Server Windows NT network of File Server, Lotus Notes (R4), SMTP Gateway, WWW (utilizing IIS), Proxy/DNS/DHCP/Wins, and Voice Mail Servers operating under Windows NT. Clients operated under Windows 95 or Windows NT on a Pentium PC or faster with Lotus Notes (R4).• Managed Global Notes WAN (Belgium, Taipei, Hong Kong, US) with replication over the internet, including upgrades from R3 to R4, and R4 to R4.5.• Installed and supported Lotus Notes Voice Mail server, Notes SMTP Gateway, developed and presented end user Lotus Notes training.• Managed upgrade of Internet connection from 56K leased line to full T-1 with proxy server and router security, while simultaneously reducing costs• Planned and directed a corporate relocation of 35 employees, servers and PCs from Woburn to Burlington with a total network downtime of 4 hours.

Responsible for all aspects of training, motivation, morale, equipment, and care of eleven man infantry squad, including security of all weapons and other militarily sensitive items.

Installed, configured and supported LAN and Desktop PCs. System comprised of Micro VAX Server connected to IBM PCs via Pathworks, trained as backup administrator for Beckman LIMS. Desktop PCs operated under MS DOS 3.3, Windows 3.X.

I worked on reservations staff for the summer of 85, kitchen staff for the winter of 85/86, and on the crew at Greenleaf hut for the summer of 86.