I direct all aspects of SEDC's activities. This includes overseeing the activities of various committees to ensure each of the association's objectives are met. I lead event planning, communications, fundraising, accounting, and budgeting. I also organize membership drives and implement effective strategies to recruit and retain our valued members. As the association's primary representative, I frequently communicate with members, liaise with board committees as the staff liaison, and serve as the Certification Secretary for the Community Development Council. I plan, schedule, and implement all marketing and communications campaigns and host meetings and conferences.As curator of Board Meetings and membership records, I ensure that they are accurately archived in the noviAMS system. I update and maintain the public-facing website and the career center.• During my first year, I introduced a new customer experience policy that significantly improved scores on customer satisfaction surveys.• I seamlessly absorbed the responsibilities of Administrative Staff following a staff reduction while simultaneously maintaining high standards for response times, programming quality, and service for members.• I orchestrated the association’s successful transition to a state-of-the-art web-based content management system. This platform allowed us to streamline processes and reduce the number of outstanding invoices.• Based on my thorough understanding of the needs of our customers and partners, I oversaw a highly effective transformation from an individual-based to an organization-based membership structure.• At the outset of the Covid-19 pandemic, I streamlined the organization’s conversion to virtual offices without disrupting service and reducing the quality that our members experienced. I also pivoted two virtual conferences originally planned as in-person events.

I administer the PCED re-certification program, CDI testing, bookkeeping, budgeting, digital assets, and sales.

I headed the association's state certification program, which offered continuing education to certified public accountants. I developed, implemented, and directed an enterprise-wide professional development program. I collaborated with government agencies and officials to align business needs with training methodologies, strengthening relationships and maintaining transparent communication with stakeholders to ensure deliverables were produced on time and within budget. I planned and coordinated workshops, webinars, and conferences, and I created and presented financial forecasts for events. I supervised internal staff members, business partners, and event staff during twice-annual conferences (600+ attendees, 350 business exhibits).• I facilitated 150+ events that attracted up to 600 attendees each.• I leveraged social media channels and an online content library to extend the association's digital reach.• I controlled an annual workshop series with in-person events concurrently across five cities.

As lead staffer for a continuing education program and School Business Management Institute certification program, I collaborated with internal and external stakeholders to ensure the association's professional development offerings aligned with state and federal requirements for continuing education programs. I co-chaired a committee that aggregated programming requirements and requests from internal stakeholders, state agencies, and business partners. I then utilized the aggregated data to create cohesive continuing education programs for each year. I served as the primary contact for state government officials. I provided leadership and guidance to internal and external teams, consistently optimizing the association's programming and conferences.

Delivered services to individual consumers, including savings and transactional accounts, mortgages, personal loans, debit cards, and credit cards in one of the largest retail banks in the country.

Generated revenue by promoting, selling, and up-selling Verizon’s suite of products and services. Thrived in a high-volume retail environment, balancing various concurrent tasks. Performed weekly, monthly, and annual inventory audits—executed additional functions, including service, merchandising, and inventory planning.

Maintained customer service excellence while managing a full workload at RIT.