Matt Guevara Email & Phone Number

Matt Guevara is a Technical Services Manager at LinkedIn. He possess expertise in salesforce.com, customer service, account management, crm, microsoft office and 25 more skills. Colleagues describe him as "Matt has been one the best cross-functional partners I've had in my time at LinkedIn. We've never met in person, but we've been able to build a strong relationship in the last year. This is a testament to Matt's communication skills. Whether it's via Zoom, Slack, or JIRA, I've always felt empowered to ask questions and put the member first. Matt has emotional intelligence that sets him apart in a post-pandemic world. The relationships he's built through empathy, whether that's with a member or an engineer, have made Matt a highly effective TSM. His intellectual curiosity is probably my favorite thing about him. We are both always trying to learn, so we use each other to share information and try to get to that next level. I'm very grateful to Matt for his time and for his mentorship. His capacity to learn about our end users and business strategy, while experimenting with ideas and technology has been fun to see. He's been able to teach me so much about our various Content Experience Products such as Video experience and our Live Video feature that I've been able to pay it forward with other colleagues on my team. We've also had more abstract discussions around things like prioritization, tact, communication, and building relationships, which is something I highly value in my professional development.", "Diligent is the phrase that comes to mind when I think about Matt. Matt worked closely with me while working on the LinkedIn Live Application product for a year. Above all, I was impressed with Matt’s ability to relay all product information to key stakeholders with lightning speed, and would always provide product feedback from internal and external teams. And, of course, his contagious enthusiasm, especially when learning how to use the backend review product. Matt would be a true asset to any product team! I hope we get the opportunity to work together again.", and "Matt started at SmartZip as an Account Manager, but his interest and growing expertise in our product and customer success got him to work closer with Engineering over the years. As a Technical Support Engineer, Matt perfectly fitted in our QA Team, able to prioritize customer feedback, bugs and other enhancements in JIRA, work with Product on our backlog, be the gatekeeper and troubleshoot reported problems before they were sent over to my Engineering Team, once these were confirmed, reproduced and investigated. As the Engineering Manager / Director of Engineering, I certainly was impressed with Matt's capability of understanding our complex infrastructure & platform, his ability to pick up querying languages such as SQL and finally, his desire to seek for more, about the stack or the industry in general, like when he joined us at AWS conferences. I had a great time working with Matt, only have heard positive feedback over the years and would not hesitate to recommend him for his next role."

Listed skills include Salesforce.Com, Customer Service, Account Management, Crm, and 26 others.