Matthew Hanson Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

- Develop team-focused relationships with all departments company wide to develop strategies for the future based on individual department needs- Streamline our processes for IT requests and troubleshooting assistance- Manage third-party technical support and network engineering teams

Charlotte, North Carolina

- Oversaw the Food & Beverage operations of 3 restaurants, 2 Grab-and-Go food markets, and 6 bars.- Led a team of 10 salaried managers in both Front of House and Back of House operations - Developed new ordering systems to increase efficiency and maintain appropriate pars

Charlotte, North Carolina

- Led a team of 6 salary Assistant Managers and approximately 100 part-time/seasonal employees- Worked directly on pain points in the current operations and was able to improve operational efficiencies among the team- Demonstrated a strong focus on positive customer service and guest interactions

Charlotte, North Carolina, United States

- Oversaw the day-to-day operations of the Guest Services outlets and retail store- Supervised approximately 100 part-time/seasonal employees ensuring accountability, teamwork, and positive guest experiences- Managed the scheduling platform for employees and built and assigned schedule based on department and organizational needs

Goshen, Virginia

- Managed all purchasing, sales, operational logistics, and human resource operations of a large scale Boy Scout summer camping reservation. Directly oversaw the departments of Health & Safety, Maintenance, Retail Operations, Procurement, and Payroll.- Worked within a $2.5 million budget, overseeing all procurement and purchasing needs organization wide.

Goshen, Virginia

- Conducted a full scale review of the Emergency Operations plan of a 4,500 acre large scale Boy Scout Camping Property- Developed a new comprehensive Emergency Operations Plan, adding sections for Active Shooter and Emergency Mental Health Response- Implemented the new Emergency Operations Plan across 7 business sites- Conducted presentations and training.

Dayton, Ohio

- Oversaw the operations and staffing of 5 student resident housing buildings, with a total of 600 students- Led and managed a team of 11 student resident assistants to enforce policy, provide support, and serve as a resource to students in our living community- Hired, trained, scheduled, and supervised 30 student Desk Workers in providing excellent.

Student Neighborhoods, UD Campus

- Created/Developed a positive living environment designed to link community, faculty, and residents, often resolving conflict- Promoted the interaction and construction of social networks between community members and residents- Implemented and enforced all University and Housing policies- Communicated, corresponded & collaborated with on and off-campus.

- Oversaw a computer research laboratory and administered electronic surveys to research study participants- Explained the basics of the electronic survey and provided general information about the experience- Maintained privacy and confidentiality of research participants as required by University Institutional Review Board- Collected and submitted signed.

Stuart Hall

- Oversaw a first-year residence hall floor with approximately 35 residents- Actively worked to create social networks and connections between residents to create a developed community amongst the residents of our floor- Enforced University policies and regulations - Supported student residents by providing resources, information, and support to help.

Goshen, Virginia

- Managed a summer camp staff at Camp Ross in the Goshen Scout Reservation- Recruited, interviewed, hired, trained, and managed a staff of 35 people, approximately half being youth under the age of 18- Responsible for the safety and health of all staff and campers - Created an updated Emergency Operations Plan to be prepared for unforeseen emergency events

Goshen. Virginia

- Served as the second in charge of the camping operations- Oversaw the day-to-day operations of the camping operations including facilities manintence, health and safety, and staff scheduling

Goshen, Virginia

- Organized all outdoor youth activities at the summer camp operation- Exemplified customer service, troubleshooting, and administrative business- Created unique schedules for each week on participants to provide excellent programming and adventure activities - Directly supervised six Program Area Directors who worked directly with the participants

Goshen, Virginia

Master Of Public Administration - Mpa

Activities and Societies: Member of Pi Alpha Alpha Professional Fraternity

Graduate Certificate, Nonprofit & Community Leadership

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Athletics Department, University Mascot "Rudy Flyer"