Matthew Riddle Email & Phone Number

Mocksville, Nc, Us

United States

I am known in this role to be a helping hand for all business and personal needs. By utilizing skills learned through hands on experience, I have been able to help many small to medium business owners achieve their dreams. Whether the business needs a complete overhaul, SWOT analysis, business plan and strategy, conflict resolution, personal growth or strategic development, I have the skills and experience to help. Some notable mentions are: grew 20 start ups to functioning and profitable capacity, directly affected the overall growth of 30+ businesses, helped create education platforms and training for several SMB and corporate affiliations, analyzed and overcame difficult to crushing personal and business solutions for many in the piedmont region on NC and helped to define the personal and business goals of owners throughout the east coast. In this role and others, I thrive on difficult to no win scenarios requiring adaptability and strong business and interpersonal skills.Skills: Process improvement, operational excellence, operations management, strategic analysis, change management, leadership development, SEM, Direct and indirect marketing, P&L training and management, client engagement, personal development and overcoming daily obstacles

North Carolina, United States

Strategic Leadership: Spearheaded SWOT analysis and personalized consulting for more than 500 clients through online presentation, achieved top rankings in client presentation amount delivered, closures, upsells, satisfaction and conversion.Revenue Growth: Drove a 300% increase in profits, 2nd highest in the company's 30 year history. Generated millions in revenue through online sales and remote consultationsSales & Client Engagement: Excelled in direct sales and client relations, setting new benchmarks for client acquisition and retention with innovative strategies.Training & Development: Developed comprehensive policy and procedure handbooks; trained and mentored employees in web analysis, SEO, and client satisfaction.I was directly responsible for creating probability and analytical maps for senior management, enhancing their ability for decision making. Conducted in-depth financial analyses, including P&L and marketing assessments, delivered actionable, insightful answers in efficient 2-3 hour sessions.Automotive Expert: Provided specialized consulting and training across automotive sectors, including towing, semi truck, aftermarket manufacturing, automotive sales, general repair and collision. Implemented management strategies that significantly enhanced profitability and operational efficiency across multiple automotive profit centers and verticals.Comprehensive Client Consultation: Advised clients in all areas of business and personal growth, including SEO, web marketing, direct marketing, policy and procedure development, MAP creation, KPI analysis, and financial understanding. Guided clients on effective recruitment, hiring practices, and the development of employee incentive plans and gamification strategy.Client Acquisition & RetentionRemote SalesMarketing & SEOSWOTMicrosoft OfficeCRM Software SEO Tools Financial Software Data Analysis Software Project Management Tools

Winston-Salem, North Carolina, United States

In this role, I am known for taking a difficult store losing customers, high theft, poor inventory controls, and the loss of nearly all employees. I was able to stabilize the market, gain many new commercial and DIY clients, hire, recruit, train, cross train and transform into secondary hub for a main distribution point supplying the piedmont area of NC. The store was highly difficult to staff and had both theft and retainment issues through 3 previous managers. Morality and work completion were at an all time low when I arrived. Commute time was 1.5 hours. Able to track, correct, and inventory almost of $200k in lost inventory. The location was a high visibility area for senior management and had a history and need of conflict resolutions. Sales rose from a nearly negative growth to 11% increase. Increased overall customer satisfaction throughout area and upon leaving had grown the commercial department clientele by 37%. Utilized and participated nearly unilaterally in Human resource activities of training, Hiring, interviewing, conflict resolution, and sourcing. Demographics of store demanded a Spanish speaking manager and several bilingual hires. Studied and acted as a temporary Bilingual substitute for natural born speakers and grew the Spanish speaking market segment of the store by 400%.

Mount Airy, North Carolina, United States

In this role, I am recognized for revitalizing an underperforming store rife with staffing issues, theft, and lost sales. Before arriving 5 Managers left for a competitor and took $780k of yearly business of DIY and Commercial sales. I addressed these challenges by devising and executing targeted staff training plans and leading recruitment efforts to obtain high-performing candidates. I enhanced inventory accuracy and targeted commercial accounts resulting in a turnaround from negative growth to a 13.7% increase. I also developing and implemented strategic sales and business development plans to drive organizational revenue growth throughout the surrounding region. I volunteered for the assignment after numerous store managers refused to assume role. During this time, I employed all my skills to not only travel a 2 hour and 30 minute round trip commute but to also completely assume the roles of Store manager and Commercial Manager until stability could be achieved. Several sister stores sent problem employees to location, and I was successful in retraining and leading 75% to retainment and promotion. Oversaw and implemented many building maintenance needs, software upgrades, hardware upgrades and security measures despite a severe lack of personnel. Oversaw $21 million in inventory at the largest store in the area, which functioned as a micro hub store. I established ties with community leaders, government officials, and public services. Played a key role in addressing a major oil spill on a main thoroughfare. I hired and trained for nearby stores and providing leadership mentoring.

Piedmont

Mocksville, North Carolina, United States

I am known for spearheading the successful implementation of a broken and nearly non existent commercial market through business plan creation / implementation and SWOT analysis. Analyzed market metrics and historical KPI's to discover pitfalls that had destroyed the department years before. The department had less than $200 weekly coming in, no personnel, no internal training on systems, no vehicles, and no regular clients. It had laid stagnant for 3 years prior. Upon arrival, I was directly responsible for a massive increase in profit and customer engagement with targeted strategy, training and direct sales.I developed and executed increasingly difficult B2B sales strategies and managed key accounts, leveraging data-driven metric insights to enhance client relationships, optimize account performance, and drive revenue and client growth.Led a campaign to increase store inventory size by 100% and worked closely with employees to stock, merchandise and overhaul one of the smallest stores in area. Led marketing, merchandising, procurement, and advertising efforts to focus our strengths on increasing operational efficiency and maximizing store performance through strategic initiatives.Operational ManagementMarket Revitalization & Strategic PlanningTraining & DevelopmentB2B Sales & Account Management

Mocksville, North Carolina, United States

Led the renewal of a 6-bay garage, oversaw the creation and completion of a management plan for implementation, hiring, merchandising, commercial sales, accounting, and business development. Opened the garage, which had been inactive and failing for several years, and established it as a hub for multiple business verticals and profit centers.Executed and established a strategic business and sales plan to overhaul the garage into a streamlined operation.Installed and expanded multiple business possibilities, including the establishment of fast-turn bays, truncated time schedules, vehicle dealership, U-Haul services, and a collision repair facility.Onboarded new hires and actively recruited talent in area and surroundings, and facilitated business commercial growth through B2B sales and outbound calls. Negotiated with commercial customers and established contracts.Introduced additional services setting the stage for ongoing growth and profitability.

Statesville, North Carolina, United States

Managed customer focused last mile automotive hub, boosted satisfaction and profitability of larger company in local markets. Developed business plan to overcome non existent protocols for client satisfaction by integrating Towbook, Google Suite, Workday, and a full scale integration plan. Responsible for incoming vehicles and all necessary repairs / customer requests. Prior model delivered vehicles dirty and broken to customer door leading to customer dissatisfaction. New model allowed for local growth, quick -clean - over the top customer service and an overall growth through direct and indirect marketing. Increased customer satisfaction ratings overall through careful inspection of incoming and outgoing vehicle, hired intelligent teams, gave internal and external leadership and training, and increased overall growth minded processes. Executed strategic sales growth plans Led marketing campaigns Optimized inventory management.With strong financial understanding and the usage of CRM, I oversaw budgets and financial performance through KPI's, applied CRM tools and strategies to nurture sales and customer relationships.

Mooresville, North Carolina, United States

Managed Data and examined schedules to monitor maintenance performance and streamline operating timetables, data analytics and management abilities were applied. Used data and metric driven insights to enhance the results and procedures of maintenance department.Performed preventative maintenance on boilers, manufacturing lines, electrical equipment and boxes, plumbing, food and drink production lines, balers, mixers, boxing, wrapping, coolers, facility, and food processing machinerySkills: Interpersonal communication, process improvement, technical data analysis, problem solving and troubleshooting, mechanical systems maintenance, quality assurance and quality control, inventory and equipment management, health and safety compliance

Statesville, North Carolina, United States

Directed the complete revitalization of a struggling 7-bay garage, expanding its bays and changing into a full-service facility with 12 employees. Enhanced and overhauled the functional working areas, streamlined operations through strategic management, hired and onboarded new employees, recruited local talent and garnered commercial program support through direct sales actions.Within 18 months, increased revenue by 400% by implementing a focused growth program and the simplifying operational procedures. By utilizing long-term planning and direct hiring, it was ensured that performance improvements and revenue growth would continue even after my departure. Growth of business did occur years beyond implementation. I developed and put into action strategy-based business plans to improve overall customer satisfaction, operational effectiveness, and service quality. used leadership abilities to motivate team members and accomplish organizational goals.Business expansion and continual innovation were encouraged, and operations were scaled to match consumer demands. concentrated on growing profit centers, service offerings, and the entire infrastructure of the company.

Virginia, United States

Security Analysis and Investigation: Applied analytical approaches to support decision-making and improve security processes of new and existing clients. I conducted security assessments and investigations for clients and official entities.Evidence Collection and Reporting: Supported legal and civil cases by gathering and evaluating evidence, wrote extensive and comprehensive reports, and gave expert testimony.Risk assessment and mitigation: Found security flaws and dangers, interpreted and suggested workable solutions to lessen external and internal threats and enhanced client security protocols.Research: Collected through various means information to be utilized by clientele through in person and online research, on the ground intelligence gathering, and surveillance

Sc, Maryland, North Carolina, Virginia, Texas, Florida, Missouri, Honduras, Panama, Germany, Other

Logistics & Transportation: Overcame obstables and adapted to changing environments and demographics. Managed logistical sytems and transportation operations, optimized vehicle movements and supply chain processes on land, sea and air operations.Training & Leadership: Created, developed and delivered training programs and materials, successfully training many hundreds of various personnel in a range of skills. Achieved the highest marks in performance evaluations and received the Army Achievement Medal for exceptional service.Security & Safety: Implemented and managed security protocols and safety measures, including firefighting and Halon systems. Licensed and managed hazardous waste operations in and out of protected zone and ensured a secure operational environmental control for civilian and military personnel.Administrative & Operational Management: Completed and over achieved at administrative duties as Quartermaster and Harbor Master, performed security managment and operations, managed and operated millions of dollars in inventory, procured and sourced needed supplies, and adhereed to regulatory compliance with state, federal , and international entities.Weapons Systems & Training: Provided specialized training in weapons systems maintenance and repair, taught and created education plans to enhancing operational readiness and proficiency among personnel in a variety of weapon / equipment / and vehicle platforms.Travel & Deployment: Coordinated travel and deployment support in state and out to ensure the execution of mission objectives.Performed health and hospitality missions to many needy peoples worldwide and established strong interpersonal ties

Statesville, North Carolina, United States

Implemented a complete quality control program that had not been in place for years because of problems with staffing and revenue. Created internal company wealth and cut back on loss. Procedures and guidelines were established to improve the uniformity and overall quality of the products. Eliminated the waste of unnecessary output and put strategic plans into action to promote QA quality assurance, QC quality control and continuing process improvement.Maintained department by supervising, performing, creating and establishing daily testing protocols and quality control processes. Developed and tracked performance indicators through KPI metrics to find and address upcoming problems and past declines. Tracked and entered 5 years of mismanaged and sometimes missing data to create a timeline data pool. Discovered severe loss in years prior and compared against company earnings. Showed data to upper management to create future change and operational excellence.Data analysis, reporting, and documentation were done using Microsoft suite and utilized newly developed software tools to increase quality control efficiency and streamline procedures to create wealth and diminish loss.Techniques were put in place to improve operational workflows and quality control procedures. centered on attaining operational excellence and greater quality standards through methodical test and repeat processes. Was able to save the company money while creating a forgotten department. Department exists today and is integral in the daily operation of the factory.

Charlotte, North Carolina, United States

Established a significant increase in sales output and doubled sales through direct and indirect sales campaigns. Implemented comprehensive B2B, B2C and corporate sales strategies to drive client and capital growth with several large name corporations and local entities seeking promotion, marketing, and advertising.Grew employees in company times 3, broke sales records and program goals for the duration of employment. Established new clientele in corporate world and at young age stood in boardrooms of Walmart, Coca Cola, Quill, Bell south, International Paper, and many others. Trained hundreds of sister offices personnel across the easter seaboard. Won numerous accolades and was considered the lead salesman and trainer for over 15 different districts.Marketing & Advertising: Developed and executed marketing campaigns for large name corporations and local entities by creating advertising strategies to enhance brand visibility and attract new clients. I leveraged market analysis and aggressive sales to personalize promotions and grow independent companies and large corporate interests.Trained, supervised, hired, recruited, created and directed training programs and sales teams, ensuring high performance and alignment with organizational goals. Facilitated onboarding and development for new hires.Led recruitment efforts and operations to build high-performing sales teams. In this role, I managed and created education plans for onboarding, established new learning systems, utilized emerging technology for team growth and aligned with current business objectives. Onboarded numerous new hires and established training plans and goals for growth.Managed territory operations and created strategic business plans to optimize coverage and performance of over 500 personnel and 40+ territories. Utilized data-driven insights to inform decision-making and enhance efficiency for numerous people, businesses, employees and corporate officers.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Junior Marshall 2020 top 20

Associate Of Arts (A.A.), Political Science And Government