Matthew Rigdon Email & Phone Number

• Worked closely with C-level executives to align IT strategies with business goals, providing regular updates and insights through board-level presentations while also demonstrating strong communication and.
• Managed IT audits and compliance efforts, enhancing operational efficiency, maintained 99.9% system availability and security posture.
• Spearheaded multiple IT projects including a VPN upgrade involving MPLS, NAS implementation, and site construction for a new office, ensuring all technology needs were met.
• Developed and enforced IT policies, including vendor management, contract negotiations, service level agreements (SLAs) and annual security training.
• Coordinate troubleshooting and repairs for both hardware and software, supporting the IT department and end users.

Manchester, Connecticut, US

• Led mobile solutions initiatives, managing the expansion and deployment of Mobile Device Management (MDM) systems.
• Designed and implemented SolarWinds Service Desk, incorporating ITIL and GLBA standards for enhanced service delivery across global teams.
• Managed and deployed critical hardware upgrades, including servers and laptops, ensuring high availability and optimal performance using Microsoft SCCM for imaging and deployment.
• Oversaw security standards for building access and surveillance systems, aligning with corporate security protocols.

King Of Prussia, Pennsylvania, US

• Led MDM service implementation, troubleshooting, configuration, and physical repair of devices.
• Provided tiered support for helpdesk inquiries, offering timely resolution of technical issues.
• Orchestrated network setup and hardware installation for 60+ remote sites, integrating Cisco Meraki systems for seamless communication and monitoring.
• Negotiated and implemented full MDM suite, including MaaS360 for iPads and Samsung KNOX for Android, optimizing mobile security across the organization.

Redmond, Washington, US

- Performed software repair on any programs, including Microsoft Office and any otherprogram as per requested by customers.- Completed virus removals (including FBI Virus, Crypto Locker, etc.), diagnostictroubleshooting, OS installation and data migrations on all devices.- Assisted in setup, building and physical repair of laptops, desktops and other.

Dallas, TX, US