With over 12 years of experience across diverse industries in IT—including retail, communications, security, international business, and banking—I bring a proven track record of transforming IT operations to meet internationally recognized standards (FFIEC, NIST, ISC2, ITIL). I excel in improving processes in fast-paced, evolving environments, whether it's implementing complex systems, optimizing vendor relationships, or strengthening cybersecurity.As a hands-on leader, I am passionate about inspiring and mentoring teams to reach their full potential. My approach combines strategic planning, clear communication, and a strong focus on quality and efficiency. I thrive in environments that challenge me and provide opportunities for continuous learning, while always staying ahead of the latest technological trends.I believe in building collaborative teams and delivering high-impact results that align with organizational goals—whether improving infrastructure, driving automation, or enhancing cybersecurity protocols.In my spare time I like to keep up with learning Swedish and Finnish, spending time with my family and playing videogames and DnD with my close friends.
Connecticut State Employees Credit Union
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It ManagerConnecticut State Employees Credit Union Nov 2021 - Present• Worked closely with C-level executives to align IT strategies with business goals, providing regular updates and insights through board-level presentations while also demonstrating strong communication and decision-making skills in a high-stakes environment.• Managed IT audits and compliance efforts, enhancing operational efficiency, maintained 99.9% system availability and security posture.• Spearheaded multiple IT projects including a VPN upgrade involving MPLS, NAS implementation, and site construction for a new office, ensuring all technology needs were met.• Developed and enforced IT policies, including vendor management, contract negotiations, service level agreements (SLAs) and annual security training.• Coordinate troubleshooting and repairs for both hardware and software, supporting the IT department and end users.
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Senior System AdministratorLydall Mar 2021 - Oct 2021Manchester, Connecticut, Us• Led mobile solutions initiatives, managing the expansion and deployment of Mobile Device Management (MDM) systems.• Designed and implemented SolarWinds Service Desk, incorporating ITIL and GLBA standards for enhanced service delivery across global teams.• Managed and deployed critical hardware upgrades, including servers and laptops, ensuring high availability and optimal performance using Microsoft SCCM for imaging and deployment.• Oversaw security standards for building access and surveillance systems, aligning with corporate security protocols. -
System AdministratorWaterlogic Usa Apr 2015 - Feb 2021King Of Prussia, Pennsylvania, Us• Led MDM service implementation, troubleshooting, configuration, and physical repair of devices.• Provided tiered support for helpdesk inquiries, offering timely resolution of technical issues.• Orchestrated network setup and hardware installation for 60+ remote sites, integrating Cisco Meraki systems for seamless communication and monitoring.• Negotiated and implemented full MDM suite, including MaaS360 for iPads and Samsung KNOX for Android, optimizing mobile security across the organization. -
Consumer Services AdvisorMicrosoft Jan 2014 - Feb 2015Redmond, Washington, Us- Performed software repair on any programs, including Microsoft Office and any otherprogram as per requested by customers.- Completed virus removals (including FBI Virus, Crypto Locker, etc.), diagnostictroubleshooting, OS installation and data migrations on all devices.- Assisted in setup, building and physical repair of laptops, desktops and other mobiledevices.- Maintained exceptional timing with service orders via CRM ticketing system. -
Sales AssociateAt&T Mar 2013 - Dec 2013Dallas, Tx, Us -
ManagerRadioshack Oct 2009 - Feb 2013
Matthew Rigdon Skills
Matthew Rigdon Education Details
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New England CollegePsychology And Sociology
Frequently Asked Questions about Matthew Rigdon
What company does Matthew Rigdon work for?
Matthew Rigdon works for Connecticut State Employees Credit Union
What is Matthew Rigdon's role at the current company?
Matthew Rigdon's current role is Experienced IT Manager | Driving Operational Excellence & Cybersecurity Initiatives | Team Leadership & Strategic IT Solutions.
What schools did Matthew Rigdon attend?
Matthew Rigdon attended New England College.
What are some of Matthew Rigdon's interests?
Matthew Rigdon has interest in Social Services, Children, Civil Rights And Social Action, Education, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Matthew Rigdon known for?
Matthew Rigdon has skills like Sales Management, Retail Sales, Visual Merchandising, Loss Prevention, Store Management, Merchandising, Retail, Microsoft Office, Customer Satisfaction, Customer Experience, Team Leadership, Customer Service.
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