Ceo ▪ Contract | Transformation | Revenue & Profit Growth | Risk Governance | Strategic Planning
Sydney, New South Wales, Australia
▶️ LEADERSHIP:► Headhunted to pilot, orchestrate, and guide the business through a significant period of transformation and reform as Chief Executive Officer.► Review and transform the business to improve operating performance, implemented a robust risk governance framework, accelerated growth, campaigned for contracts, and rebuilt the workforce.► Oversaw a team of 65 direct employees, 400 subcontractors, and 5 direct reports to build front-line teams delivering outstanding customer service. ► Established clear growth strategy, improved execution, and leadership for this $15M turnover business.▶️ PROFESSIONAL HIGHLIGHTS: ► Implemented FY2023 growth management and pricing model with a projected $12-15M in sales and gross profit margin improvements.► Fostered and maintained strategic partnerships with management teams, reallocating responsibilities to enhance accountability in delivering the business plan.► Led contracts from $250,000 to $5M+, renegotiated existing and new client contracts, compliance, and regulatory framework, and oversaw Service Level Agreements (SLAs). ► Executed forward-thinking, results-oriented strategic plan to align with the company's mission and values in collaboration with the Managing Director.► Represented the company to stakeholders and oversaw major clients, including Telstra, CBA, ANZ, Ernst & Young, JLL Australia, national retailers, and the Australian Government.