Leveraging many years of business experience to offer expert guidance to clients on how to turnaround, transform and put the necessary growth strategies in place. Additionally, aiding organisations in expanding into new markets.

▶️ LEADERSHIP:► Headhunted to pilot, orchestrate, and guide the business through a significant period of transformation and reform as Chief Executive Officer.► Review and transform the business to improve operating performance, implemented a robust risk governance framework, accelerated growth, campaigned for contracts, and rebuilt the workforce.► Oversaw a team of 65 direct employees, 400 subcontractors, and 5 direct reports to build front-line teams delivering outstanding customer service. ► Established clear growth strategy, improved execution, and leadership for this $15M turnover business.▶️ PROFESSIONAL HIGHLIGHTS: ► Implemented FY2023 growth management and pricing model with a projected $12-15M in sales and gross profit margin improvements.► Fostered and maintained strategic partnerships with management teams, reallocating responsibilities to enhance accountability in delivering the business plan.► Led contracts from $250,000 to $5M+, renegotiated existing and new client contracts, compliance, and regulatory framework, and oversaw Service Level Agreements (SLAs). ► Executed forward-thinking, results-oriented strategic plan to align with the company's mission and values in collaboration with the Managing Director.► Represented the company to stakeholders and oversaw major clients, including Telstra, CBA, ANZ, Ernst & Young, JLL Australia, national retailers, and the Australian Government.

▶️ LEADERSHIP: ► Orchestrated setting and achieving growth targets, market expansion, and innovation initiatives to pilot the 1, 3, and 5-year plan and assisted lifting the organisation to achieve further growth.► Nurtured high-performance teams of 100+ staff and 200 contracted staff, fostering a culture of creativity, agility, and sales-driven focus, and developed talent pipeline, implementing KPI’s and reward and recognition programs. ► Coordinated with third-party specialist firm of OHS/WHSE experts to strengthen compliance and safety standards.▶️ PROFESSIONAL HIGHLIGHTS: ► Collaborated to introduce agile and scalable business plan to strengthen market position and increased sales by 35%, production by 25%, and reduced costs by 15%. ► Launched pricing model to safeguard margins to improve competitiveness to ensure the company's fiscal health and sustainable growth.► Proposed and commenced an industry-first customer quote-to-aftercare process for internal and external stakeholders and project-managed introduction of web-based digital platform to replace legacy systems. ► Established, recruited, and led a team of 10 direct reports fostering innovation and aligning towards common objectives. ► Introduced new reporting, analytics, insights, and dashboards to ensure budget owners could easily track performance versus budget.

Leveraged many years of business experience to offer expert guidance to clients on how to restructure and establish a sustainable business model. Additionally, aided organisations in expanding into new markets. Engaged in various small projects involving the presentation of business cases for potential private equity acquisition.

▶️ LEADERSHIP: ► Spearheaded instilling retail best practices, delivered clear growth strategies, and demonstrated a proven track record of success in operationally leading a multi-site business across 8 countries. ► Headed strategic planning and implementation across APAC, managed P&L and fiscal ownership, and ensured operations complied with all relevant regulations, standards, and industry best practices.► Cultivated and led 8 direct and 2000+ indirect reports across 7 countries. ► Represented Travelex as a speaker at global conferences and participated in APAC FX Forums and APAC retailing at the APAC Airports Forum.▶️ PROFESSIONAL HIGHLIGHTS: ► Achieved revenues of £800M, with £20.1M EBITDA to drive accelerated growth, expanding across all 8 countries.► Attained the first foreign exchange (FX) license granted to an overseas operator in China. ► Boosted growth by 300% within 3 years by implementing launch of Travelex's online business. ► Established £800K per annum cost reduction process by launching next-generation HR labour scheduling system.► Achieved multiple awards including:  Retailer of the Year award on ten occasions from 2010 to 2013 Store design awards in ANZ and Japan from 2008 to 2013 Product innovation awards from 2009 to 2013

Appointed to deliver a business turnaround following a multi-million dollar loss, reviewing all functions and leading a complete review of real estate and processes to transform business performance.● Executed a 3-stage turnaround strategy● Transformed a $28M loss into $18M profit ($300M turnover)● Focused on people and productivity across a 1,200 workforce● Introduced the right structures, leadership and performance frameworks● Evaluated and improved store performance● Closed upwards of 60 unprofitable stores● Reduced store manager turnover by 75%.● Delivered $10M p.a. in savings over 2 years in stock loss ● Secured critical additional investment from the Board● Provided leadership to 7 direct reports in a business

Duty Free & Travel Retail

Various store managment positions including Market St Sydney CBD, Queen St Brisbane CBD, Parramatta Sydney NSW.