Matthew Roberts Email & Phone Number

Godalming, GB

London, United Kingdom

London, United Kingdom

London

• CRM Strategy
• Accountable, along with the Head of CRM, for the delivery of Microsoft Dynamics CRM initiatives that support the overall CRM Strategy, and driving appropriate returns against the CRM business case. This includes, but.
• Conduct best practice CRM related business management activities across all CRM Projects, including but not limited to:o Sign off responsibility of key documentation prepared by the CRM business analyst.o Senior.
• Conduct day to day tasks including, but not limited to:o Support the CRM Business Analyst with ad hoc trouble shooting and resolution of CRM user issues and requests.o Management and tracking of ongoing workstreams in.

London, United Kingdom

CRM StrategyEnsure initiatives support the CRM Strategy and deliver (where applicable) appropriate returns against the CRM business case:o Ensure reporting is facilitated through CRM in line with key metricso Identify areas where CRM can drive more commercial value o Identify areas where business processes can be streamlinedo Support the facilitation of.

London, United Kingdom

• Project Management – Delivering an ecommerce website designed for Arsenal’s Premium Members and Match by Match Hospitality buyers
• Acted as the conduit between key stakeholders and third parties to ensure technical build of site matched scoping requirements
• Complete management of daily actions and task management and delivered project progress to weekly steering board
• Developed approach, and oversaw migration of the Box Dining service operation from AFC’s catering partner to a more centralised model with the support of the Premium Concierge Service (PCS) site.
• Produced process maps (Microsoft Visio) to redefine how end users will continue their daily activities using the Premium Concierge Service.
• Produced and maintained the Premium Concierge Operational Process documentation – securing sign off with key stakeholders Worked with AFC Marketing and suppliers to ensure cohesive and successful rebranding.

London, United Kingdom

• Department lead – Representing the Premium Sales department – working on the full CRM implementation “Project Forward”, utilising Microsoft Dynamics (MSD).
• Performing the role of conduit between the business and technical team.
• Assisted in the documentation of Premium Sales business processes and functions (MSD, Event Booker, Restaurant Booker, Opera, and BoSS).
• Attended scoping meetings and project planning forums – ensuring Premium Sales requirements are captured and delivered on time.
• Co-ordinated design workshops with project team and the wider Premium Sales department.
• Reviewed and signed off key documentation and relevant areas of statements of work.

London, United Kingdom

• Key function to maximise revenue from the premium seating areas at Emirates Stadium – Corporate Boxes, Club Level Seats, Matchday Hospitality Packages, and non-matchday events such as concerts and pitch events.
• Utilised search engines such as MINT, to identify prospective targets based on existing member profiles and industry trends.
• Proactively approached targeted leads, and successfully nurtured business relations with corporate clients and high net worth individuals.
• Presented the values and benefits of utilising Emirates Stadium’s Premium Tier facilities to key decision makers, as well as demonstrating the benefits of utilising Arsenal’s brand and matchday experience for.
• Tailored hospitality solutions for clients with specific business needs.
• Worked with clients to ensure that ROI is being driven through effective use of the facilities.

London, United Kingdom

• Identified and generated new business leads, arranged face to face meetings with key decision makers
• Presented company credentials to key decision makers, including exclusive travel, leisure and lifestyle products.
• Acquired promotion briefs from clients - establishing target audience, timings, mechanic, communication, budgets and key marketing objectives.
• Full management of the solution and response, from briefing the creative team through to the product development team
• Prepared and presented response presentations, from tactical short term promotions, to strategic loyalty programmes.
• Delivered pricing strategies.

London, United Kingdom

• Sourced vacancies relating to positions in the structural engineering industry.
• Sourced candidates with specific skill sets relating to key requirements for the industry.
• Candidate and Client maintenance and development providing a professional and courteous service, resulting in being recommended to people through word of mouth.
• Negotiating salaries, terms of work, ensuring both the client and the candidate are satisfied with the agreement.
• Responsible for training and aiding the progress of a resourcer.
• Headhunting.