Matthew Armstrong Email & Phone Number

Tampa, FL, US

San Francisco, US

Key Responsibilities:Strategize and execute innovative community engagement initiatives to boost member interaction and satisfaction on a global scale.Curate community discussions, ensuring a respectful and dynamic atmosphere that aligns with the platform's values and objectives.Organize and oversee both virtual and in-person events designed to deepen.

Remote First, US

Remote First, US

Charged with leading the community operations for all Recur NFT products including NFTU

Salt Lake City, UT, US

Founder of Chat Llama.com - Building Bots for Business- At ChatLlama we create artificial intelligence bots that help leverage your Facebook business and your website to generate leads and push clients through your sales funnel!

• Overseeing daily operations, coordinated daily service bookings, and assigned responsibilities to Technicians
• Playing a key role in the implementation of strategies to enhance site productivity, and boosted performance and revenue growth in accordance with budget and site targets
• Collaborating with the Service Director to review the costs of external service providers, and evaluated the workmanship and quality of work leaving the service center
• Cultivating trusted customer relationships, prepared quotes, and explained completed service works to customers
• Promoting a high-performance culture, and contributed significantly to recruitment initiatives, employee appraisals, and the ongoing professional development of the team
• Currently selected as Area 2J dealership ambassador for Volkswagen/Audi TDI Emissions modifications specialist

• Key Achievements
• Established automotive problems by listening actively and clarifying customer descriptions of symptoms, conducted inspections and test drives, and checked vehicle maintenance and service records
• Developed estimates through the accurate costing of materials, supplies, and labor, and computed the required payment, which included deductibles
• Prepared repair orders (RO) by outlining symptoms, identified causes and the repairs and services required, and explained estimates and the expected return of each vehicle
• Maintained accurate automotive records and stayed abreast of developments through educational opportunities
• Boosted the reputation of the organization by accepting ownership for accomplishing new and different requests, and explored opportunities to add value to job accomplishments

• Senior parts representative for the Honda and Volkswagen brands. Master certified Volkswagen Parts Consultant, in 2014 I was ranked as one of the top 5 parts consultant in my district. Also a Platinum certified Honda.
• Maintained multiple inventories of over $1 M, and provided assistance to customers in the selection of parts required for projects
• Sourced parts from the Warehouse and placed orders for parts that were not available in the Supply Room
• Supplied Service Technicians with parts as requested, replenished inventory daily, and verified shipments against receipts
• Advised customers on suitable parts for their requirements, and developed excellent customer service capabilities
• Developed excellent knowledge of the automotive industry, auto parts, and potential substitutes

Raleigh, NC, US

• As the Retail Customer Service Experience Manager I was responsible for managing staffing and training of retail sales associates for a leading parts retailwarehouse chain. In an industry where the customers experience.
• Recruited and trained Retail Sales Associates for a leading parts retail warehouse chain, and presented customer service interaction training
• Ensured an exceptional customer experience, in an industry in which superior service is crucial, and drove customer acquisition and retention initiatives
• Managed inventory and scheduling issues and organized the special placement of monthly sales and store level advertisements
• Undertook substantial product knowledge training and strengthened customer service capabilities-Managed inventory-Scheduling-Customer Interactions-Monthly sales special placement and store level advertisement-Staff.

Wesley Chapel, FL, US

• Master certified Honda parts consultant. Managing million dollar inventories and parts sourcing. Working with both the OEM and aftermarket parts suppliers to fill customer and dealership needs.
• Maintained multiple inventories over One million dollars
• Assist customers with selecting and identifying parts needed for a project
• Pull parts from the ware house and order any parts not found in the supply room
• Supply service technicians with parts as requested
• Verify shipments against receipts

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Business Administration, Management And Operations

Business Administration - Marketing, Business Administration And Management, General

Education record