Matthew Fischer Email & Phone Number

Seattle, Washington, United States

Greater New York City Area

Preserved Visual Merchandising maintenance across site.Ensured that product is correctly merchandised and consistent with customer input, market trends, and business strategy.Assisted the E-Commerce Key Account Manager with administrative, product, and technical tasks pertaining to new and existing items.Oversaw the brand presentation of detailed product information for all items online.Partnered with cross-functional teams to manage product launch schedule and item… Show more Preserved Visual Merchandising maintenance across site.Ensured that product is correctly merchandised and consistent with customer input, market trends, and business strategy.Assisted the E-Commerce Key Account Manager with administrative, product, and technical tasks pertaining to new and existing items.Oversaw the brand presentation of detailed product information for all items online.Partnered with cross-functional teams to manage product launch schedule and item setup.Assisted in the management of the online merchandising activities including: product sorting, categorization, customer groups/custom content, and cross sells.Worked closely with key stakeholders and partners to identify and resolve site data/content inaccuracies and gaps in a timely manner.Gained an understanding of keyword queries and managed rules to improve conversion and engagement in on-site search.Collaborated with E-Commerce Manager to review selling for online channels and continues to review strategies to maximize sales and SEO optimization. Show less

New York, Ny

Enabled the service team of 30+ to be customer-centric and provide an amazingexperience.Kept team accountable and removing ever changing "roadblocks"Knowing the organization's products inside and out.Step in on escalated customer issues that the team was unable to resolve.Measured and reported to other stakeholders regarding the efforts and successes of the customer service department of women's ready to wear. Continued to iterate ways to improve performance, efficiency,… Show more Enabled the service team of 30+ to be customer-centric and provide an amazingexperience.Kept team accountable and removing ever changing "roadblocks"Knowing the organization's products inside and out.Step in on escalated customer issues that the team was unable to resolve.Measured and reported to other stakeholders regarding the efforts and successes of the customer service department of women's ready to wear. Continued to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback.Provided insights from analyzing customer data to the marketing and sales departments in an effort to continue growing the organization and reducing churn.Achieving an all time average high NPS (Net Promoter Score) of 80% Show less

Hawaiian Islands

Operational organization of all (visual) marketing activities in the store in collaboration with the Area Visual Merchandiser and the Store Manager. Support on optimizing sales performance by additional sales and optimal product presentation. Executed floor moves, special projects, and showroom installations.Understanding sales figures to maximize profit and flow of merchandise.

Honolulu, Hawaii

Oversaw the planning and implementation of merchandising strategies.Created eye-catching store layouts that showcase the brand and aesthetic ofthe company.Negotiated the costs of inventory for multiple stores, including pop ups.Prepared annual and quarterly budgets presenting them to the creativedirector and relevant stakeholders.Tracked inventory movement and systematically introduced promotions,sales, price changes, etcIdentified fashion and home… Show more Oversaw the planning and implementation of merchandising strategies.Created eye-catching store layouts that showcase the brand and aesthetic ofthe company.Negotiated the costs of inventory for multiple stores, including pop ups.Prepared annual and quarterly budgets presenting them to the creativedirector and relevant stakeholders.Tracked inventory movement and systematically introduced promotions,sales, price changes, etcIdentified fashion and home trends.Monitored supply and demand, adjusting accordingly per trends and data.Collaborated with Creative Director to brainstorm new projects,campaigns,fashion trend and business ideas.Interpreted sales reports and provided guidance on how to improve figuresand customer engagement.Produced annual fashion show Show less

Bachelor Of Science (B.S.), Fashion Merchandising, 3.0

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies, 3.0