Ramsden Communications (Trading as Comtech Training) are Australia's largest technical trade training specialist in the Telecommunications space. An ASQA regulated Registered Training Organisation, we provide short course and Apprenticeship training services through our Cert III & IV in Telecommunications Technology.Matthew works B2B with business owners and their staff as well as the public to provide a range of solutions that fit their business or personal/professional development needs in a consultative way. Then coordinating sign up processes in person or via zoom to effect a smooth sign up process.

Neami National is one of Australia’s largest not-for-profit organisations providing community mental health, homelessness, rehabilitation, recovery and suicide prevention services across Australia.• The Opportunities and Development Team is tasked with leading the development of new services, coordination of strategic assessment, and development of new business opportunities from opportunity identification to service implementation.• The Project Coordinator’s role is to coordinate the production of high-quality tender and grant submissions, including assisting with the identification of tender opportunities, evaluation of tender processes and outcomes, and building organisational capacity in relation to tenders and opportunities. This involved establishing project teams of relevant internal and external stakeholders, coordinating those project teams in developing content for tender submissions, writing up tender submission documents and evaluating the process and to support and inform the thinking of the National Leadership Team in relation to new business opportunities.• Left for sabattical to take care of a family health emergency and move interstate.

Previous Training and Development projects have included:Leadership and Management Cert IV and DiplomaVocational Preparation (Nationally Recognised Qualifications)Hospitality (Nationally Recognised Qualifications)Various non accredited - Financial Services, Hospitality, Sales, Service, Manufacturing

**After recently joining the company and after 5 years of trading the directors decided to close the business for personal reasons*** This role was created to develop from scratch, a pipeline of clients looking for end-to-end Leadership Development, Lean and Productivity or Safety Leadership solutions (accredited and non-accredited). With the main focus on Leadership. * Working across Australia and New Zealand, we partnered with clients to increase their productivity and profitability through developing capable and productive leadership teams that are equipped with the practical tools and strategic thinking required for the future.* Synergen Group's client base consists of some of the country's largest ASX listed and private clients, banking, government, private health, Not-For-Profits and membership organisations.* Programs are predominantly corporate, in-house and bespoke. Working autonomously and reporting to the CEO, my role is to hunt for sales opportunities, meet clients, diagnose and then package up a selection of the right interventions for their business needs or challenges. * Our clients loved the "closed-loop" approach, which complemented the training delivery. Face-to-Face sessions were matched with strategic participant growth plans and 12 months of personal coaching or mentoring to support their individual development and corporate training development ROI, with reporting back to the business.* My intent in working with clients is to become a trusted advisor, you can only do this by having a high degree of integrity, commitment, and by being responsive through exceptional client service. Most importantly a strong desire to make a difference in the lives of others and add value to their business.Free Leadership Resource:* Synergen produce a weekly leadership podcast where we interview industry and corporate thought leaders, our "Why?" and mission is to raise the standard of leadership!

Proteus Leadership, is an Australian training and development company develop and facilitate a range of nationally scheduled public programs and events as well as a deliver bespoke in-house options.Matthew worked with a range of clients nationally from Government Departments to ASX listed and private companies across a broad range of industries.Engaging with C-Suite key stakeholders including HR, Organisational Development and Learning and Development, and Executive teams to put together a suite of targeted development options. The objective, to help them meet their organisational, cultural and business goals, through creating great leaders.

• MIGAS (Manufacturing Industry Group Apprenticeship Scheme) is a National Not-For Profit Group Training Organisation.• If you are interested to learn more about Group Training please call the Melbourne office on 1300 M-I-G-A-S.

www.practicaltrainingpathways.com.au • PTP offer education and training solutions to the Employment Services, Hospitality, Transport & Logistics, Retail and Business Sectors. • Offering both in-house and externally hosted Nationally Recognised Training, Apprenticeships and Traineeships throughout Victoria (we can train on site at your premesis). We currently have the following qualified courses on scope:• Commercial Cookery ~ Certificate II & III (Apprenticeships, Campus Based or Mixed Mode)• Warehousing Operations ~ Certificates II & III• Hospitality (Front of House) ~ Certificates II & III & IV• Business ~ Certificates II & III• Retail ~ Certificates II & IIIStatements of Attainment:• Responsible Service of Alcohol, RSA (VCGLR Approved), • Responsible Service of Food (RSF Food Safety Level 1), • Food Safety Supervisor Level II,• Barista Level 1/Introduction to Coffee• RF Scanning• White Card

www.foresitetraining.com.au* Undertaken the effective project rollout of a new nationally recognised qualification with Foresite Training. Managing the development, rewriting and preparation of presentation and assessment materials in preparation to "go live" under tight deadlines. * This required liaising with external stakeholder clients/training facilities and coordinating external contract trainers to ensure overall successful launch. * Once the initial program launched and I had began delivering the curriculum, I then coordinated course moderation with the contractors to incorporate and rewrite relevant changes into the delivery and support materials to ensure best practice. My personal student delivery feedback averaged in the 90th percentile.* Due to changes in Skills Vic funding, I have since helped structure the company's Student Support function, which has involved developing key material to support existing RTO students to have the skills to search for work. Additionally I've taken on a large scale recruitment project to screen, prepare and refer student candidates to a top tier national major retailer client in their Distribution Department.

Providing sales and training services to 2 of Melbourne's top RTO providers and leadership consultancy companies.

Reed in Partnership is part of the largest global privately owned Recruitment company, "Reed Recruitment" founded in the UK by Sir Alec Reed.* Appointed as a Business Manager in 2010 to bring stability and to develop a seriously underperforming site.* During my tenure I also managed a second business site in an Area (overseeing an Advisor Manager and up to 15 direct reports) and sat on the Company Board to help develop strategy, policy and direction. * Responsible for multimillion $ budgets with full budgetary forecasting, accountability and reporting for both sites.* Successfully created and implemented a strategic plan for the delivery of services under the Job Services Australia Contract and mapped out a change management strategy to become financially viable and sustainable inline with contractual KPI's. * Increased Star Ratings between 2 - 4 star levels, this was achieved during a period of a sharp increase in competitors performance, off a low initial percentile base. This meant that we had to improve exponentially to reach even the minimum 3 stars from a standing start. * This required a sharp focus, strong business acumen, an organisational mindset and the ability to manage competing deadlines under pressure.Other key accomplishments and competencies:* Reduced staff attrition and improved morale by training, motivating and recognising positive contribution to the business.* Developed positive relationships with key government and partner stakeholders and employers.* Analysis of reports and interpreting information from a wide variety of sources, identifying trends for market intelligence.* Received commendation from DEEWR Contract Manager regarding compliance and quality service delivery and passing Audit 100%.

Multiple Retention Time Tunnel (MRT) SupervisorResponsible for managing this multimillion-dollar technology, this was the final critical stage of processing all output of food production from the factory for a major national food manufacturer. This 2 story building machine was required to super blast chill all processed chicken leaving for the national and international market and this critical process was required to ensure the food was HACCP safe to leave prior to final packing and transport.

* Providing service, advice & sales to the top 10% High Net Worth clients for American Express Australia/NZ - in the Premium Division, selling and converting clients to Centurion Cards (worth over $4000+ per card membership annually) and servicing Platinum Personal and Business Platinum Account Holders.* I was consistently in the top 20% ranked Premium Executives and also achieved top quarterly sales back to back (6 months top sales results for Aust-NZ for Amex) and a number of "highest quality results" ratings.Due to my results I was invited to:-* Sit on the National Quality and Sales Committees * Open 2 new National Call Centres, (Melbourne and Newcastle), involved extended support trips away as a Subject Matter Expert.* Undertook regular "Floor Support / Mentor shifts to assit, problem solve and coach other members of the team. * Seconded to assist with a new employee on-the-job coaching induction program.* Run class room based and on-the-job customer service, sales and motivation training sessions.* Participate in external Amex marketing and card member engagement projects.

* Position entailed bar staff training, banking, stock control and overseeing food, wine and cocktail service at the lobby bar, fine dining room and banqueting facilities ensuring 5 star service.

* May – Dec 2004 & May 2005 – Dec 2005, Full-Time worked here for a year all up between working overseas from my UK base.* Supervising cocktail and bar service in an up-market tourist bar/restaurant/nightclub and duties included coaching/inducting staff, co-ordinating shifts and ensuring smooth service.

* Contracted Full Time Position - Responsible for the smooth operation of the lodge sleeping 16 and for creating a warm atmosphere, for planning guests weekly on and off slope activities and for ensuring a memorable guest experience (weekly stay @ £1000 per person).* The role also required accounting, weekly menu planning and daily cooking of 3 course dinners (Cordon Bleu Standard) with wine service.

Urbium are the UK's largest premier entertainment company with largescale bars, restaurants and nightclubs including Tiger Tiger, Zoo Bar and On-Anon, in major landmark sites in London and around the UK.* Dec 2003 – May 2004, 80 – 90 hrs per week role; I had success with several major changes I was able to implement to help bring about higher (record) profitability and reduce churn and shrinkage. * I had legal responsibility as the licensee for the entire venue operations.* 2 floor inner city Bar/Club with large function space for 2000 patrons and with a total capacity of 2500 people. Daily duties: venue open/close, oversight of up to 40 staff and customer service.* Accounting for large cash sums (£100K Float) and ensuring OHS & legal compliance such as for liquor licensing - (Responsible Service of Alcohol) and that the venue was compliant and consistent with regulations for Entertainment Venus such as crowd numbers and safety were monitored closely throughout the shift.* Primary responsibility: staff hire/training, sales and cost control and conducting weekly stocktakes/ordering and reporting. * After identifying large shrinkage, I implemented new stock procedures; turning around a £15K deficit and increasing yields by re-negotiating pricing.* Active in marketing and promotion initiatives, helped push our average weekly turnover from £80 K – £100K+ per week, trading 7 days in a competitive environment.

Full - Time* Busy 7 day Cocktail Bar/Restaurant - with an average weekly turnover of £30K, I lead and motivated a team of 30 staff. I watched over stock to maintain margins and performed staff hire/scheduling, induction and coaching.* Weekly reporting included (payroll, stock and cash flow) plus submission of regular marketing plans to drive foot traffic and sales through responsible promotions.* I played a lead role in the concept, design and testing with the National Marketing Team; 2 new seasonal cocktail menus for 2 strong nationally recognised branded restaurants "Bar 38" & "Henrys" and delivered training of the new menus at a launch for key staff and management.* This new “fresh ingredient” approach and my sales drive and promotional work on site and with the staff won the highest improved sales (+20%) and liquor yields for my unit across the Brand, increasing our bottom line profit.* One successful promotion I organised was with a major importer for Grand Marnier and Skyy Vodka where I got in free stock and ran cocktail promotional nights & hit the streets to promote Bar 38 and these outstanding brands, we tied this with ladies nights and external contractors.* This promotion attracted the attention of the Director of Grand Marnier in France and I received a personal visit from Mr Marnier himself.

Full - Time* Building & developing client base, assessing client’s financial situation and long term needs, recommending and selling products and education specific to requirements, requiring plenty of negotiation and influencing as the average cost of attending often ran to around $3-5K. * My role involved frequent interstate travel and the setting-up of conferences venues, managing customer relations and coordinating 20 volunteers. On selling other programs face to face.* Generating over $1M in sales revenue, best sales week $104K!

Full - Time* Initially the apprenticeship provided training in all F&B departments, gaining exposure to all front and back of house operations of a 5 star hotel. From conference management and the “executive floor” to stewarding and café/restaurant/bar service.* After graduating with Distinction and as the "Trainee of the year". I ran the 120 seat fine dining room (San Francisco Grill, Wine-Cocktail-Cigar Bar; then recognised as one of the top 50 restaurant in the world). * Responsible for supervising a team of up to 4 waiters during shifts, for the creation of exceptional drinks and for recommending food and wine parings with 30 wines by the glass and over 1500 cellared bottles.* Cigar and Digestif Service