Matt Ross Email & Phone Number

Miamisburg, Ohio, Us

Miamisburg, Ohio, Us

Miamisburg, Ohio, Us

Durham, Nc, Us

National Director focusing on building strategies to successfully lead the sales and marketing team across multiple locations in driving sales and partnerships in K-12, Higher Education, healthcare and financial markets. • Achieved a 98% customer renewal rate in 2015• Built a dedicated development and support team• Successfully transitioned over 100 customers from three different companies into one division within 6 months• Trained sales team on education market and product • Drove new partner opportunities and contracts

Founded and built a successful Software as a Service business serving education agencies. Collaborating with technical resources and customers, we designed software that extends the capabilities of legacy accounting and human resource systems.• Achieved an average 96% customer renewal rate from 2006 through 2014• Recruited, hired, trained and led sales, management and customer support team members• Built strong customers that consistently referred new business

Joined to lead teams across multiple locations delivering e-learning projects for large customers in the technology, pharmaceutical, retail and education markets. Coached and coordinated multi-functional teams including sales, engineering, instructional design, quality assurance and graphic design members.• Team received national award and recognition for Novartis sales simulation training in 2005• Team received patent for technology used in simulation training• Managed project teams delivering training for Novartis, Saks Fifth Avenue, Microsoft, Marsh & McLennan, and others.• Developed project processes based on PMI and SDLC principles

Miamisburg, Oh, Us

Led multi-functional team delivering web applications for large education agencies, government agencies, and commercial organizations. Supported sales in opportunity assessment, solution development, and proposal writing. Drove activity to meet and exceed sales, project and customer retention goals. • Developed company’s first development process based on PMI and SDLC principles • Took over failing software project and recovered customer’s confidence by honest and open communication. The result was a successful delivery that led to a product that was resold to many other organizations. The trust and confidence of that customer eventually led to the launch of a new software business – FormShare.

After deciding to return to school, I developed customer-centric signage programs for retail and manufacturing companies. I worked this business to support my family while earning a Bachelor’s degree. • Supported customers while carrying a full-time class load and earning Bachelor’s degree in three years.• Balanced a young family, customers and classes. • Graduated Cum Laude

Led the team selling and delivering sign projects to customers across many markets.Managed sales and production personnel, worked closely with customer to uncover needs.

Hudsonville, Michigan, Us

Sold hardware, software and supplies to sign companies in Ohio, Indiana, West Virginia and Kentucky.Drove sales to exceed quota for three consecutive years – 1994 – 1996.

Took over one of three company-owned stores for a Chicago-based franchisee. Oversaw sales and production personnel.Increased monthly store sales from $5,000 to $50,000 in a 6 month period in 1993.

Dayton, Oh, Us

Oversaw store personnel for a high-end, customer-first grocery store. Addressed and solved customer requests and issues.I learned focusing on great customer experiences and customer success leads to the success of a business.

Course For Presidents, Course For Presidents

Bachelor'S Degree, Management Information Systems