Matthew Caraballo Email & Phone Number

New York, New York, United States

-Responsible for sourcing, identifying and developing Meetings leads for all existing Convene & etc.venues locations in New York City -Conduct presentations/site inspections, prepare proposals, and construct contracts -Develop growth strategies focused on the financial needs of each venue and align clients with the proper location for their events-Build long-term relationships with new and existing clients

Manhattan, New York, United States

-Oversaw the inbound & outbound sales efforts for the MADE Hotel, Good Behavior Rooftop, and Debajo Tapas Restaurant. -Negotiated rate agreements in both the Group & Corporate Transient sectors for the MADE Hotel. -Booked & organized events at MADE's 3 Food & Beverage outlets (Good Behavior, Debajo, Lobby Bar). -Developed SOP for event BEO's, customized menus, and worked with food & beverage team to operate stunning social & corporate events

Palisades, Ny

-Conduct sales presentations, site inspections, and work as liaison between client and Conference Planning & Food & Beverage teams to provide high levels of service during client events.-Directed the migration of new Delphi.fdc Salesforce system and sales database.-Increased new Corporate account CMP revenue by 40% Year-Over-Year from 2018-2019.-Develop and maintain strong relationships with longstanding Corporate clients and expand new business relationships in the Association meeting sector.

Boston, Ma - St.Paul, Mn

Responsible for effectively leading the Sales Teams of our 3 enVision Hotel properties (Boston, MA, Everett, MA, & St.Paul, MN). -Review individual hotel revenue performances and follow up regularly to develop Sales Teams -Design new strategic sales plans for each property and qualify prospective business leads to add new, incremental revenue to each hotel -Maintain relationships with each hotel's Target Accounts and ensure all accounts/profiles are accurately updated in hotel CRM databases-Manage Direct Email, Newsletter, & Social Media Marketing for each hotel property-Design and print in-house Sales & Marketing Collateral -Participate in regular Sales & Revenue meetings and work with hotel management on goals and forecasting

Greater Boston Area

- Responsible for all Corporate, Group, & Travel Agent Room Sales for the hotel- Work closely with our Revenue Management Team to ensure proposed rate negotiations meet the needs of the hotel- Build and strengthen relationships with both existing and new guests to ensure future bookings- Manage all social media accounts for the hotel and enVision Boston brand - Acquire and develop new business accounts, lead site tours of the property, and support relationship strategy across the hotel - Train and develop front office team in customer service ethos of the brand

• Maintain a safe, secure, and happy environment by establishing, following, and enforcing service standards in compliance with legal and sanitary regulations.• Oversee ambiance by controlling lighting, background music, glassware & utensil quality, and monitoring food presentation & service.• Motivate and coach staff on a daily basis by implementing training procedures, steps of service, disciplining, counseling, and communicating job expectations.• Publicize and market the restaurant by fully designing and placing strategic advertisements; inviting food editors into the restaurant; contacting local and regional media channels, such as Phantom Gourmet, Polished Magazine, with feature ideas.• Implement strategic social media promotions and campaigns. • Photograph and catalog all menu items, specials, alcoholic beverages, and promotional items; design layout of menus. • Maintain constant communication with loyal guests by creating and sending out weekly newsletters.

University Of Massachusetts Amherst

• Marketing Committee: Oversee the construction of advertisements and marketing campus-wide, update social media sites, cross-promote with other businesses, create marketing materials• Hiring Committee: Prepared employment application and interviewed over 30 potential candidates to hire during the Spring 2014 semester• Human Resources Committee: Strengthen employee relations, resolve workplace conflict, maintain accountability among Co-Managers, run workshops to improve Co-Manager engagement and development• Training Committee: Facilitate training programs and workshops for new employees, act as mentor/adviser for all employees, consistently evaluate operations to improve efficiency and customer service standards • Customer Service Committee: Meet with team every week to fulfill customer expectations, run events to strengthen customer relations and improve employee morale

Boothbay Harbor, Maine

•F&B Intern: Worked as a server/bartender at the resort's 3 restaurants during breakfast/lunch/dinner hours offering exceptional service to all guests •Banquet Captain: Supervised the set-up, operation, and break-down of banquet events, worked directly with event manager to make sure events ran smoothly and staff was properly trained on service etiquette & standards

Amherst, Massachusetts

Organized a 3-day event for cooperative business, social, and economic justice including:•Managing a fundraising database•Resolving accessibility issues•Networking with local businesses•Managing space for workshops

Boston, Ma

•Provided Five-Star service to hundreds of guests per day •Assisted chefs with preparation of meals•Facilitated issues among multiple departments of the hotel

East Brunswick, New Jersey

• Collaborated directly with marketing department on various weekly projects ranging from: search engine optimization, press releases, social media marketing, mobile marketing, and more• Organized and compiled reports concerning marketing research

Bachelor Of Business Administration (B.B.A.)

Education record

Education record