Matthew Santillo Email & Phone Number

Richmond, Va, Us

Norfolk, Virginia, United States

• Booked appointments, accepted payments and answered guest questions.• Coordinate arrivas ano departures of VIPs.• Confirmed arrival and departure times for guests.• Gave information about area attractions and provided directions.• Applied sales skills to maintain full hotel occupancy.• Trained junior team members in customer service strategies and property policies.• Welcomed guests on arrival, displaying professional and friendly approach.• Resolved guest complaints and discrepancies in prompt and courteous manner.• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.• Collaborated with team members to handle guest requirements from check-in through check-out.• Oversaw fast-paced front desk operations and guests' needs atbusy facility.• Maintained high level knowledge of all hotel services offered to answer quest questions.• Facilitated and coordinated transportation services for guests.Assisted with luggage handling, valet services and concierge services.• Worked closely with guests, some VIP, or celebrity, with high degreeof respect for privacy.• Prepared sign-in sheets, name tags and other documents for events.

Branchburg, New Jersey, United States

•Worked in a lab setting • Produced and manufactured LIAT medical testing devices

Clinton, New Jersey, United States

•Aide and observe Physical Therapist with patients in an outpatient care setting• Setup heat packs for patients• Guide patients through exercises• Setup exercise equipment for patients

Master Of Social Work - Msw

Bachelor'S Degree, Psychology

High School Diploma