• Oversaw fulfillment of 4,000 daily e-commerce orders and up to 35,000 units shipped weekly for wholesale business• Managed order allocation system encompassing 80,000+ SKUs and 1.7 million units of inventory across channels• Collaborated with retail store team for 68 locations to ensure on-time delivery of replenishment and seasonal items• Managed wholesale forecasting and distribution in partnership with larger retailers, including Nordstrom• Managed major transition to a new third-party warehouse partner, Global Retail; extensive problem solving and troubleshooting to ensure customer service level agreements were met • Oversaw the consolidation of two warehouse operations into one and manages all forecasting for warehouse

• Partnered with e-commerce team and vendors to coordinate process of adding inventory from showroom to website• Improved online merchandising of candle stock, which led to increased click-through rates • Responsible for the store special-order process, 50+ daily requests, ensuring prompt fulfillment to retail customers• Managed departmental databases for Crystal and Silver to verify that style and pricing information were accurate • Collaborated with marketing and social media teams to provide timely logistical support

• Coordinated logistics for a storage, shipping and appliance rental company serving over 20% of Washington University student body; annual revenues exceeding $600K; increased revenues from $450K under prior ownership• Provided highly personalized service to customers across social media, email and phone channels. • Co-managed a workforce of 60 team members who executed over 1,400 deliveries in 10-days• Managed relationships with warehouse/storage companies; handed database work; invoicing and collections