Matthew Schepp Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Los Angeles, CA / Minneapolis, MN

- On-Demand Personal Logistics Coordination of customized orders resulting in extremely high Customer Satisfaction scores - Maintained a 4.9 rating out of 5 in Customer Satisfaction- Strengthened conversational and cross selling skills- Navigated high pressure environments achieving desirable outcomes for all parties - Analyze metrics to optimize area.

Greater Minneapolis-St. Paul Area

Job Responsibilities:- Research, Develop, Design, Script, Program, and Host web pages- Recurring contract work for multiple clientsSkills learned: Importance of prompt communication & follow-up, completion of quality work for all clients.

Eagan, MN

Serve as primary contact for internal and external customers to resolve complex, non-routine issues. Act as a subject matter expert for both internal and external clients and customers. Analyze reporting and provide input regarding the implementation of workflows and procedure changes. Collaborate with Account Management to implement new accounts.Job.

Eagan, MN

Supported and facilitated the Contact Center New Hire class instruction.Job Responsibilities:- Prepare for and instruct several lessons throughout the new hire course; Train Major National Account Specifics- Support floor excursions, Provide support during Learning Lab, Provide floor support after class- Represent the training team by exhibiting respect.

Eagan, MN

Responded to subscriber and provider inquiries regarding products, benefits, eligibility, and claims.Job Responsibilities:- Research and respond to inquiries to ensure continued, positive, customer relationships and timely resolution of issues- Coordinate and communicate with team members and other areas of the organization to resolve inquiries- Organize.

Fargo, ND

Supervised a range of associates from 3-20 per given shift.Job Responsibilities:- Reinforcing Customer Service Standards- Ensuring compliance with company policies and procedures- Coaching and training of new store associates- Conducting additional training programs- Accurately and efficiently processing customer’s transactions- Resolving customer’s issues.

Fargo, North Dakota Area

Job Responsibilities:- Assisted Promotions Director in coordinating of station promotions and events- Supervised groups of “Street Teams” at remote events to ensure accurate and efficient company representation- Worked with sales staff, contacting clients about events, products and promotions- Worked with Internet Content Coordinator to ensure online.

Fargo, North Dakota Area

Job Responsibilities:- Developed, Designed and Implemented web sites for four of the company’s radio stations- Scripted and Programmed contact forms and chat rooms to allow customers to contact company- Strong background in computer systems, hardware and software- Extensive knowledge of the Microsoft Office Suite of productsSkills learned: Coordination and.

General Studies, Computer Programming, Specific Applications

Generals / Computer Information Systems, Computer Programming General Studies: Accounting I and II, American Government, College Writing.

Diploma, General Studies