Matthew Scher Email & Phone Number

Woburn, Ma, Us

Boston, Ma

Oversee and develop a team of Billing and Collections Specialists. Liaise with clients to address billing and collections issues escalated by team. Manage inquiries as first point of contact for several of the firm’s largest clients. Support the client onboarding process by communicating with clients on engagement terms and electronic billing set up and ensuring processes are instituted internally. Instruct new billing attorneys on client administrative processes and procedures. Represent practice groups at billing and collections committee meetings, presenting status to firm leadership of all active client balances and highlighting potential issues. Identify opportunities to streamline the billing and collections workflow, with the goal of reducing attorney time spent on administrative processes.

Greater Boston Area

Oversaw Billing and Collections Specialists in the firm’s London, Paris, and New York offices: managed billing assignments, ensured performance expectations were being met, coached/mentored and provided constructive feedback. Managed collections for all firm’s foreign offices and traveled internationally for face-to-face meetings with partners. Piloted concierge model of billing and collections for the Private Equity Group: worked closely with the co-chair and several other partners of the practice group to ensure invoicing was in line with budgets and client expectations. Contacted clients regarding overdue receivables. Researched and provided advice to properly identify and apply daily cash receipts. Forecasted receivables as part of firm’s fiscal year-end process

San Diego, Ca

Performed billing functions for law firm’s San Diego, Los Angeles, Palo Alto, Seattle, and Phoenix offices. Reviewed, proofed, and edited billing drafts monthly, forwarded to attorneys for approval, finalized invoices, and sent directly to clients. Counseled attorneys regarding appropriate responses to client requests and matters in inventory. Answered attorney/staff questions and provided information regarding time entry and billing. Managed monthly accrual process for numerous clients. Trained new Client Account Specialists.

Boston, Ma

Contacted clients regarding overdue receivables, reviewed disputes and questions, and made recommendations regarding appropriate collection techniques and write-offs. Reviewed unbilled client reports to ensure billing of all matters, performed edits as requested by attorneys, and finalized bills in adherence to professional standards and outside counsel guidelines. Delegated work to billing and collections support team and proofed their work before being delivered to the client. Forecasted monthly receivables and provided management with status reports on aged amounts. Monitored escrow and unallocated accounts.

Boston, Ma

Managed staff, accounting, and all other daily operations for business center that provides office suites, conference rooms, phone answering, mail services, and administrative support. Addressed questions and concerns from office clientele regarding office set up, services, billing, and payment. Supervised daily staff activities including conference room bookings, vendor relations, telephone service, center maintenance, and furniture set-ups. Oversaw client billing and payments, making collection calls when payments were delayed. Audited month-end billing to ensure all revenue was captured to meet budget requirements. Hired staff and oversaw staff training.

Boston, Ma

Managed office, monitored multiple departmental budgets, and assisted Associate Vice-President. Supervised team of receptionists who greeted office guests, answered the department’s direct phone line and provided administrative support. Maintained office records, worked with vendors, and initiated purchase orders. Trained all department hires on administrative duties and orientated them on office and school-wide policies. Oversaw office relocation and organized department events.

Easthampton, Ma

Sold classified print and internet ads for a group of 5 regional weekly newspapers. Managed local and national accounts. Answered incoming calls to provide information about rates, circulation and readership, handle complaints and perform other customer service duties.