Matthew Schiffert Email & Phone Number

Remote

- Fostered relationships with clients through a combination of in-person, phone, and internet interactions. - Entered and processed ASAP and preseason orders through ERP (SAGE 100) system.- Managed onboarding and EDI order processing for national-level accounts (REI, Backcountry.com, MEC, and more).-Lead inventory allocation for orders in collaboration.

Nederland, CO

- Supervised and mentored a crew of 15 under-represented youth through environmental stewardship projects.- Mentored crew members in leadership development and task management throughout summer experience through scaffolding responsibilities. - Led team through a variety of projects including trail restoration, fire mitigation, and youth leadership.

Boulder, Colorado

Responsible for handling and processing all consumer warranties, answering questions, and product knowledge. - Respond to all incoming emails to the general inquiry inbox- Evaluate, repair, and coordinate repair for returning warranty items- Generate quarterly reports on what issues products have had, and make suggestions on potential fixes- Deep product.

Ann Arbor, Michigan

- Supervised desk and retail staff ensuring customer satisfaction and a positive environment for learning- Lead instructor for multiple advanced climbing courses and private lessons- Coached team members in safety curriculum for clients- On-boarded new Crew Managers and Crew Members- Responsible for closing retail registers and daily counts

Northville, Michigan