Matthew Schiffert Email & Phone Number

Remote

- Fostered relationships with clients through a combination of in-person, phone, and internet interactions. - Entered and processed ASAP and preseason orders through ERP (SAGE 100) system.- Managed onboarding and EDI order processing for national-level accounts (REI, Backcountry.com, MEC, and more).-Lead inventory allocation for orders in collaboration with Supply team.- Proactively managed outbound communication to accounts for preseason revisions, business updates, and inventory updates.- Actively managed multiple inboxes for multiple brands to ensure client issues were identified and resolved as quickly as possible. - Creating weekly reports on existing orders in ERP system to keep visibility on orders waiting for incoming inventory.

Nederland, Co

- Supervised and mentored a crew of 15 under-represented youth through environmental stewardship projects.- Mentored crew members in leadership development and task management throughout summer experience through scaffolding responsibilities. - Led team through a variety of projects including trail restoration, fire mitigation, and youth leadership training- Introduced and educated crew in healthy risk taking

Boulder, Colorado

Responsible for handling and processing all consumer warranties, answering questions, and product knowledge. - Respond to all incoming emails to the general inquiry inbox- Evaluate, repair, and coordinate repair for returning warranty items- Generate quarterly reports on what issues products have had, and make suggestions on potential fixes- Deep product knowledge to help consumers with technical questions- Answer incoming consumer and retailer phone calls- Respond to social media requests that relate to product knowledge & warranties- Contributor to dealer facing product education programs- Managed Industry Pro Program, approving and reviewing all Pro applications

Ann Arbor, Michigan

- Supervised desk and retail staff ensuring customer satisfaction and a positive environment for learning- Lead instructor for multiple advanced climbing courses and private lessons- Coached team members in safety curriculum for clients- On-boarded new Crew Managers and Crew Members- Responsible for closing retail registers and daily counts

Northville, Michigan