• Market Research & Growth: Conducted in-depth market research to identify profitable business expansion and growth opportunities for clients across the United States for various industries.• Performed GAP Analysis within all new as well as existing business processes.• Created Epics, and User Stories as well as delegated tasks for multiple teams at multiple companies.• Website Development: Built and optimized websites working with multiple teams managing our work-flows using Kanban cards, and also using AI-driven tools to enhance client digital presence. • Spearheaded hiring of additional resources as-needed to complete various parts of the design, logo creation, citation development, and content creation for the software development projects we completed.• Client Meetings: Led weekly Zoom meetings with clients, facilitating project kick-offs, gathering necessary project information, and providing status updates.• Tools Expertise: Utilized AI tools such as ChatGPT, Stable Diffusion, DALL·E 3, and keyword analysis tools such as AHREF, BrightLocal, and Moz.

• AI Integration: Facilitated with our internal and external clients to improve the integration and prompt engineering of IBM Watson AI solutions for enterprise environments.• Partnership Development: Developed and maintained strong partnerships with vendors, contractors, and internal teams.• Project Management: Managed timelines, personnel performance, and cost efficiency, ensuring on-time and on-budget delivery.

As an SDWAN Senior Project Manager, I am responsible for performing team and project introductions as well as project kickoff bridge calls. I lead our teams and customers through CenturyLink's SD-WAN projects and I help to remove roadblocks that get in the way of project completion. Coordinate and update project documentation via our SharePoint site, company software and spreadsheets, and manage customer information and communications using Salesforce CRM and other order management tools.

Consulting with State of Ohio as part of the Exchange & Identity Management TeamProviding Microsoft Office 365 support to over 80,000 Users in 100+ Agencies within the State of Ohio.Working with Active Directory, Microsoft Forefront Identity Management 2010, Exchange Management Console, Exchange Administration Console, Microsoft OneNote and Word 2016, Office 365 and Microsoft PowerShell all working with Service Now Ticketing System.

Provided IT support ( application support, hardware, pin pad, etc...) to Ascena Retail Stores ( Justice, Lane Bryant, Catherine's ) for Oracle POS Application Software development and implementation.Consulted with various teams during product rollouts ( OrPOS updates, and other custom software ) to confirm requirements were present in the code and ensure the systems were working as designed. Worked with PM, testing team, other support teams, development team, QA's, and management to keep them abreast of changes in the software and issues experienced in the field. Participated in conference calls addressing product issues, keeping meeting notes, and product updates. Worked within the change management processes and incident management processes to ensure products were working as the business designed it to function.

Worked with stakeholders to assess current state of systems used for work order tracking, customer service requests, and billing systems. Elicited requirements for future state of new systems to replace old ones by identifying gaps in the old process. Documented processes and found ways to improve on existing processes in the new system using Agile.

Business analysis of several projects involving overseeing sales / business processes translated into IT processes. Worked with business owners, managers, IT consultants, developers and clients to evaluate business processes, training, and provide feedback on best practices and suggest improvements to enhance business models. Provided IT support in the field for sales consultants technology tools ensuring all tools were operating as designed.

IT Contractor:(9 month)*Technical Support*Procurement, Deal Negotiations*IT Budgeting & Planning, Business Needs Analysis*IT Client Support, Project Coordation*Establishing & Ongoing of Vendor Relationships

Responsible for working with a team of IT professionals to mitigate corporate internet failures and mobile application tools, and find workarounds to prevent visible outages to customers as necessary. Utilizing 8-10 different monitoring tools to capture real time internet usage in order to identify and get the right people in place to identify weak points in the network, and get the right people in place before a small failure becomes much bigger. Applying my analytical skills, troubleshooting skills, and my communication skills to prevent problems from being seen by customers using the tools provided within Peregrine Ticketing System. I brought value to my job every day engaging in conference calls, technician notification / paging systems, and ticketing systems in order to get the right people involved to work through and resolve issues as they arise in a expedicious manner.

Studying Computer Hardware, Networking, Troubleshooting, and Windows Operating Systems.

• Helped set up new VPN/File Server & SharePoint Server involved setting up wall network ports in their new office. • Migrated logicsoftusa.com emails to Office 365 from Gmail. Created new email addresses for TekAssociates LLC (@tekassociatesllc.com) • Set up VPN connections in employees PC's. Assisted in Setup of Microsoft Dynamics CRM for LogicSoft office use. • Upgraded existing systems in performance and installed new software such as CRM server for training, Desktop PC's in Consultant Room.• Maintaining servers in backups, windows updates, virus scanning. • Troubleshoot/help consultants and other employees computers and/or Smartphones. • Assist-coordinate the last CRM training, and provided technical help to trainers and trainees.• Created/Setup Virtual PC's and provided additional technical support to the AX team. • Written instructional documentation for VPN and office 365. • Troubleshoot network issues. • Recently, provide administration support to phone server.

Provide consulting advice to clients who are concerned about protecting their financial stability.Assist clients in protecting their life's earnings by addressing permanent financial protection in preventive care for future tax preparations. Administer mortgage protection for middle income families.

Lead a team of 30 direct sales professionals on a daily and weekly basis, to promote the betterment of their sales skills, and in turn achieving personal & company driven sales goals.

• Worked with team of 5 network engineers and coordinated procurement and transport of network engineering equipment with 6 vendors and logistics companies.• Created technical writings / documentation: For procedural review by the management team. • Responsible for Account Management for AOL Migration Project• In charge of shipping / tracking of technical equipment, assembly, site testing, and verification once products reached their final destination at project completion.• Completed project before deadline. Cooperated with team to implement action plan to accomplish project; monitored and oversaw progress, updating team members and adjusting daily/weekly priorities and schedule to accommodate vendor/supplier manufacturing challenges.