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Dynamic and analytical healthcare professional with extensive experience driving change for product development and strategic planning in complex and ever-changing environments. Proven track record of conceptualizing and implementing visionary product strategies, resulting in substantial revenue growth and market expansion. Adept at tackling complex processes challenging operating models to nurture innovation, drive cross-departmental collaboration, and optimize resource alignment to achieve objectives and enhance operational effectiveness and efficiency. Ability to meet dynamic business needs by leveraging trends to shape strategic insights, drive vision, deliver operational effectiveness, and translate them into an actionable long-term roadmap that delivers growth. A determined leader with an innovative mindset and ability to step into unfamiliar areas of the business to deliver immediate results. I am keenly focused on team performance and skilled at leading cross-functional teams of clinicians, product owners, marketers, data scientists, strategists, engineers and clinicians to develop new pathways, remove product barriers, and grow revenue. A few of my career highlights include:• Led a key retail initiative with a $4M IT budget for project development to support a team-wide margin target• Transformed the CVS Heath personalized marketing business for the consumables business, growing revenue by 50% CAGR over a three year period• Grew marketing impressions in all media channels, such as receipt print, email, and direct mail with an overall increase of 40% YoY to drive conversions within a year• Selected to develop of a first-of-its-kind program to preempt Pharmacist consultation conversations and improve patient relationships for an at risk business unit. Program delivered $26M in incremental revenue to the business• Developed a prescription record keeping operational efficiency that delivered a savings of over 850,000 labor hours and an 18% cost savings on supplies Core Competencies:• Operational Excellence & Process Innovation• Customer Experience • Complex Product Development & Launch• Strong Relationship builder - Interpersonal, Influence, & Collaboration• Enterprise Value Development • Team Organization, Management, & Mentoring • Personalized Marketing & Loyalty Design• Product Innovator• P&L Management• Growth Strategy within Operations, Product, & Marketing• Story Telling • Team Leadership• Vendor ManagementPlease contact me via Linkedin
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Director Pharmacy StrategyImagine360Warwick, Ri, Us
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Director Pharmacy StrategyImagine360 May 2024 - PresentWayne, Pennsylvania, Us -
Senior Pharmacy Product StrategistCvs Health Nov 2021 - Oct 2023Woonsocket, Ri, UsInstitute end-user-focused B2B2C programs to increase brand recognition and provide value by liaising with pharmacy product owners and health plans to understand needs. Conduct market research and analysis to identify trends and opportunities in the pharmacy industry. Collaborate with cross-functional teams to develop product roadmaps that meet customer needs and drive growthHighlighted accomplishments in this role:• Led a key retail initiative with a $4M IT budget for project development that supports a new service billing pathway to expand the pharmacist scope of the license and contribute to a team-wide margin target • Developed a reporting dashboard to analyze STARs performance KPIs for 11M member measures and support client engagement for Go-To-Market conversations• Conceptualized a net new service and billing strategy for the retail pharmacy to expand the number of available services that meet both patient and health plan needs and gain a competitive edge within the industry -
Senior Manager, Extracare Retail Personalization StrategyCvs Health Apr 2018 - Nov 2021Woonsocket, Ri, UsOversaw personalized marketing strategy for general merchandising and consumables categories. Managed a team of up to seven employees to increase operational capability by measuring performance and encouraging open communication. Associated with key suppliers to formulate marketing campaigns and coupon strategies based on shopping habits. Functioned as the acting director for 10 of the first 12 months in role, setting and delivering upon personalized marketing strategies, managing merchandising department relationships through building trust, leading and guiding team initiativesHighlighted accomplishments in this role:• Directed personalized marketing campaigns within a year to achieve higher conversion rates, delivering a 17% revenue growth, +11% vs budget, and a 2.5x beat on funding• Transformed consumables business revenue from $11M to $37M (50% CAGR) in three years by utilizing data-driven engagement to launch incremental shopper engagement strategies targeting new customers
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Target Growth Strategy & Relationship ManagerCvs Health Jul 2016 - Apr 2018Woonsocket, Ri, UsCreated content and performed analysis for executive review and presentations, including slides for CVS Health's annual analyst day, one-on-one meetings between the President of CVS Retail and the CEO of Target, as well as CVS internal executive committee presentationsHighlighted accomplishment in this role:• Created a new patient acquisition and retention program that delivered net new prescriptions, driving $26M in incremental revenue and about $6M in incremental margin
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Driven Colleague Resource Group, Enterprise ChairCvs Health Jul 2015 - Dec 2016Woonsocket, Ri, UsOperated as a founding member of a colleague resource group dedicated to attracting, developing, and retaining future leaders. Grew chapter membership from <20 to roughly 400 colleagues in 16 months through networking, event hosting, and marketing the group
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Advisor, Pharmacy Operations Strategy And Business SupportCvs Health Jul 2013 - Jun 2016Woonsocket, Ri, UsActed as the advocate for Pharmacy colleagues and field leaders at the corporate office. Learned alongside and communicated with pharmacists and field managers to obtain a deeper understanding of competency gaps and pain points. Administered the retail operating system to monitor store-level business metrics and improve performance in areas including prescription health measures, inventory management, compliance, cost reduction, and customer satisfactionHighlights of accomplishments in this role include:• Partnered with retail Pharmacists to transform the prescription record-keeping process. The efficiency facilitated over 850K hours of annualized labor savings and attributed the savings to customer service, engagement, and patient care services.• Designed a new prescription records storage box and negotiated an 18% price reduction compared to the original item.• Led end-to-end creation of a web-based resource to support field leader examination of pharmacy compliance needs, field management tool utilization reached 90% within seven months of launch and reduced outstanding regulatory risks to <3% of districts to ensure business continuity and compliance.
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Process Innovation Intern - Pharmacy OperationsCvs Health Jun 2012 - Aug 2012Woonsocket, Ri, UsResearched best practices, evaluated data, and partnered with stakeholders to design and implement new processes. Carried out research to identify best practices and industry trends related to retail pharmacy staffing operationsHighlights of accomplishments in this role include:• Performed analysis for a new labor allocation scheduling tool to monitor operational effectiveness and pinpoint Pharmacy prescription volume trends. This assessment, enabled a structured approach to launch a pharmacist scheduling tool.
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Financial Analyst (2011) | (Business Analyst (2008-2010) | (Senior Administrator I (2006-2008)Sybase, Inc., An Sap Company Aug 2006 - Jul 2011Collected and analyzed financial data to identify trends, patterns, and insights. Crafted financial reports and presented findings to management to inform decision-making. Developed business cases that outlined the benefits and costs of proposed solutions. Conducted market research to identify trends, emerging technologies, and best practices to improve business processes and achieve strategic objectives
Matthew Fleming Skills
Matthew Fleming Education Details
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Babson F.W. Olin Graduate School Of BusinessStrategy -
Boston UniversityHistory
Frequently Asked Questions about Matthew Fleming
What company does Matthew Fleming work for?
Matthew Fleming works for Imagine360
What is Matthew Fleming's role at the current company?
Matthew Fleming's current role is Director Pharmacy Strategy.
What is Matthew Fleming's email address?
Matthew Fleming's email address is mf****@****.bu.edu
What schools did Matthew Fleming attend?
Matthew Fleming attended Babson F.w. Olin Graduate School Of Business, Boston University.
What skills is Matthew Fleming known for?
Matthew Fleming has skills like Strategy, Business Analysis, Analysis, Business Strategy, Management, Data Analysis, Financial Modeling, Entrepreneurship, Financial Analysis, Budgets, Training, Marketing.
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