Matthew Scudder Email and Phone Number
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Practice leader for developing strategies and implementing GenAI-driven commercial applications including CRM, Data Management and Analytics for Healthcare, Life Sciences, Non-Profit and Financial Services organizations. Results-driven, detailed and process-oriented leader with 25 years leading consulting practice areas, selling and managing strategy, business process and technology implementation projects in areas of Customer Relationship Management (CRM), Data Warehousing (DW) and Sales and Marketing Analytics. Successfully managed and delivered 30+ commercial projects with 20 to 2,500 users and teams of 2 to 25 staff. Defined over 20 CRM roadmaps/plans ensuring successful CRM implementation that can be measured (e.g. ROI). Developed new strategy and analytics offerings in Life Sciences including Sales Support, CRM, Direct to Patient (DTP) predictive analytics, eClinical solutions and CRM Roadmaps. Sold over $30 million in commercial IT deployment and support services to biopharmaceutical companies. Analytics & Reporting Data Warehouses / MDM / Tools (SQL, Informatica)Agg SpendBlackbaud (Luminate CRM, Luminate Online)Veeva iRep and VaultCertified Oracle CRM (Siebel)Mobile Intelligence v5.2 (SAAS and iPad)OneKey/SK&AIMS Data + Relational (Xponent, DDD, Managed Care)CPHIMS (EMRs)Salesforce Lightning Salesforce Health CloudMentor for Healthcare start-upsSalesforce Integration Workshop (7/19)CX Masterclass (02/20)Thought leader /specialist in areas of outsourced / offshore sales support, Apple iPad sales support, pharmaceutical Medical Communications CRM / IT, eClinical and data applications supporting DTP patient adherence / compliance programs.Verticals: Life Sciences: Pharma & Medical Device, Healthcare, Non-Profit, Financial ServicesCRM Strategy / Roadmaps, Technology and Support (incl. offshore)Salesforce, Trained (Admin. Certification) Program Management / PMP-Certified and Agile (ACP)-TrainedSolution Evaluation (Salesforce, Veeva, Oracle, BI)Salesforce Health Cloud-Certified (Payer, Providers, Pharma) + SME for evaluating Life Sciences Cloud * newly released (Clinical, Medical * Commercial to-be released 9/25)Agentforce-Trained
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Hls Strategy Practice Leader - SalesforceTata Consultancy Services Apr 2020 - PresentMumbai, Maharashtra, InLead GTM and Project Team Delivery for Strategic CRM Engagements for accounts in the Healthcare and Life Sciences verticals. (Blueprints/roadmaps, Application fit assessments, CX Design, Process Design) including Salesforce multi-cloud applications (e.g. Life Sciences Cloud, Health Cloud, Veeva, OCE, Sales, Service and Marketing Clouds), Call Center CTI (e.g. Genesys), Predictive Analytics (e.g., Rx Adherence Applications leveraging Einstein, Tableau, Cognos) and complex integrations (PBM Payer systems, Prescriber and Account MDMs, Pharma Clients commercial platforms, external reporting systems (Medicare, etc.) that comply with HLS regulatory/compliance (HIPAA, 21 CFR P11, SOX) and internal client requirements (e.g. platform, cybersecurity, compatibility). * Currently spearheading our partnered effort to assess and build capabilities to deploy Salesforce Life Sciences Cloud - Clinical (available) and Commercial (to be launched in September 2025 leverging IQVIA OCE)
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Managing Director - Crm StrategyCustomer Innovations, Inc 2016 - Mar 2020UsProviding CRM strategic planning and integration consulting (including a structured roadmap process), for clients in the Life Sciences, Healthcare and Non-Profit verticals enabling them to realize the value of CRM solutions (Salesforce, Oracle, other) that are well adopted and have the right business impact that can be measured and optimized. (inquire: BEST_RP Methodology)Consulting partner with AllazoHealth for advanced Patient Adherence solutions/platform for PharmaMentor/Coach for new ventures (through NYU and UMich):- Healthcare-related ventures- PerisTech - medicine dispenser that improves control of opiod intake (peristech.com)- EchoAR - augmented reality and training solution for providers working with dementia patients. -
Crm DirectorJdrf Jul 2014 - Jan 2016New York, New York, UsLed Donor Services team for development and execution of CRM Roadmap for improving the CRM/fundraising technology ecosystem to better support JDRF's fundraising and other chapter operations. The CRM ecosystem included Blackbaud's (Salesforce) Luminate CRM solution, Luminate Online and Greater Giving supporting Fundraising and Event Management. The CRM Roadmap project included Discovery, Envisioning, Plan Development and Validation phases (including business justification/KPI metrics) in order to get board approval for moving forward with investments required. The Roadmap included CRM Technology enhancements, Business Process standardization and improvements, Change Management (including User Adoption Strategy and Training) and Communications Planning. Included workshop facilitation with Senior Leadership in order to gain alignment on the future direction of the integrated business and technology roadmaps. Technology improvements included Salesforce configuration, Data Quality improvements, BI/Reporting and End User Support improvements. The matrix implementation team consisted of 10-15 cross-functional team members, external product and consulting vendors and key stakeholder groups including the CRM Steering Committee (Executives and Board members) and User Advisory Group representing a cross-section of the CRM user population. Required major cross-matrix coordination with Digital Media / Marketing, IT, Finance and Chapter Operations. Creation of PMO / Center of Excellence Org. Projects underway included BI/Analytics, MDM strategy and Donor/ Constituent Segmentation strategy development. -
Leader - Salesforce.Com Practice Within Csp-Life SciencesDeloitte Jan 2012 - Dec 2013Worldwide, OoLed and assisted with sales efforts for CRM-related opportunities (Salesforce, Veeva) and led practitioners for implementation of Salesforce, Veeva and other pharmaceutical IT implementation projects. Strategic / CRM Roadmap projects included business case for "buy versus build" Veeva versus Salesforce for large pharmaco. 4 Salesforce/Veeva proposal efforts included Sales, Medical Call Center (Service Cloud) and Clinical applications. Successfully led Business Development team effort, sold and then held Project Manager role for initial Implementation phases for Salesforce implementation at top PBM. -
Client PartnerCegedim Dendrite 2009 - 2012La Défense, Cedex France, FrWas responsible for strategic direction, client satisfaction and financial success of account portfolio representing top-tier (top 50) pharmaceutical accounts. Directly managed 4-7 Account Directors and Managers supported by customer help desk and hardware service teams of 10-50+. In 2010 successfully led turnaround of strategic client (demonstrating increased value through application of Business Process Reengineering) resulting in renewal of 3-year contract valued at $5-6 MM. Expanded account base and led or supported new business development efforts for penetration of new service areas into existing accounts including Sales Support Services, Compliance (State/Federal Spend solutions), Marketing / Data (OneKey) and CRM (Mobile Intelligence). -
Senior PrincipalIms Health 2007 - 2009Danbury, Ct, UsManaged major (top 50) biopharmaceutical accounts including client relationships and sales pipeline for CIS solutions and services including Data Warehousing, Commercial Dashboards and outsourced (offshore) BPO support. -
Vice President – Life SciencesInforte 2006 - 2007Paris, FrGlobal leader for new Life Sciences practice of 30 staff in matrixed organization. Responsible for managing all life sciences accounts and pipeline including all sales and marketing, new services development and project oversight. -
Business Solutions / Consulting Engagement DirectorC3I 2001 - 2006Noida, Uttar Pradesh, InManaged CRM implementation projects and sold end-to-end CRM services including Siebel integration, training and help desk support to biopharmaceutical companies. Launched new service area called “Business Solutions” including strategy and thought leadership offerings in pharma CRM. Successfully led project teams for CRM (Siebel) implementations and upgrades at top 50 pharmaceutical companies by meeting deadlines within predefined scope and budget. Scope of implementations included sales and marketing with integration to medical information, product support, clinical and business analytics (800-1,000 users). -
Sales Force Optimization LeaderEloyalty, A Teletech Company 2000 - 2001Austin, Tx, UsLeader of Sales Force Optimization (SFO) Proficiency for metro-NY region. Sold and managed delivery of customer loyalty strategy, sales process and CRM projects (included Clarify and Pivotal). -
Senior Consultant / ConsultantPwc / "Big-4" 1995 - 2000GbSuccessfully led proposal efforts, managed teams and provided expertise in areas of CRM and Sales Force Automation (SFA) to successfully deliver CRM projects to pharmaceutical, finance and manufacturing companies.
Matthew Scudder Skills
Matthew Scudder Education Details
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Nyu Stern School Of BusinessFinance / International Business -
Connecticut CollegeEconomics / International Political Studies
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Connecticut CollegeInternational Economics
Frequently Asked Questions about Matthew Scudder
What company does Matthew Scudder work for?
Matthew Scudder works for Tata Consultancy Services
What is Matthew Scudder's role at the current company?
Matthew Scudder's current role is Strategic AI / CRM Leader specializing in Healthcare & Life Sciences.
What is Matthew Scudder's email address?
Matthew Scudder's email address is ms****@****att.net
What is Matthew Scudder's direct phone number?
Matthew Scudder's direct phone number is +120363*****
What schools did Matthew Scudder attend?
Matthew Scudder attended Nyu Stern School Of Business, Connecticut College, Connecticut College.
What are some of Matthew Scudder's interests?
Matthew Scudder has interest in Children, Environment, Education, Poverty Alleviation, Science And Technology, Human Rights, Health.
What skills is Matthew Scudder known for?
Matthew Scudder has skills like Crm, Business Development, Strategy, Program Management, Management, Lifesciences, Pmo, Account Management, Business Intelligence, Leadership, Cross Functional Team Leadership, Consulting.
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