Matthew Selander Email & Phone Number

Hudson, Ohio, Us

• Implement, manage and maintain high performance SAN storage appliances. • Administer multiple backup and replication solutions including Veeam, Zerto, and Datto. • Successfully plan and execute email migrations using comprehensive migration plans and email migration tools like BitTitan to ensure a seamless transition. • Implement email security and verification protocols (DKIM, SPF, and DMARC).

Hudson, Ohio, Us

• Manage and administer multiple clustered Hyper-V environments and virtual machines. • Developed PowerShell scripts for automation and efficiency. • Configure Azure virtual machines, storage accounts, resource groups.• Serve as technical lead for the implementation of internal IT projects and initiatives.• Design, document, and implement Microsoft System Center Configuration Manager (SCCM/MECM)• Plan and implement continuous block level disaster recover solution (Zerto)• Utilize patch management software to ensure workstations and servers are up to date and security vulnerabilities are closed.• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.• Migrate 3 Active Directory forests into a single forest.• Implement Windows AutoPilot with user driven Azure Active Directory join for rapid remote deployment of new laptops.

Hudson, Ohio, Us

• Respond to technical support requests, providing and maintaining the highest level of customer service.• Create and maintain PowerShell scripts and integrations to replace manual processes and reduce human error.• Setup and manage Microsoft Deployment Toolkit for rapid imaging and hardware deployment.• Manage user, group, and permission changes within Active Directory, Office 365, OnBase, Mitel and custom applications.• Maintain knowledge on Microsoft Office365 products and licensing.• Create and maintain user training documentation and standard operating procedures for IT systems and programs.• Act as an escalation point for troubleshooting advanced systems issues; providing excellent service to users.

Hudson, Oh, Us

• Managed and administered a highly distributed, highly available Hyper-V environment.• Developed PowerShell scripting to automate daily maintenance, environment health checks, and validate configurations.• Contributed to effort to replace the POS systems at retail locations, including virtual servers, registers, and peripherals. • Managed a distributed deployment of Remote Desktop Services / thin clients for access to compute resources. • Created and maintained complex SCCM task sequences for the imaging of registers and installation of POS software.• Managed SCCM environment, monitoring environment and validating health.• Monitored SCOM alerts and notices for any active issues across the environment.• Managed sites and services, computer and group objects within Active Directory.• Advised 2nd / 3rd level IT Support staff on system troubleshooting steps and common issues and resolutions.• Acted as the final escalation point for troubleshooting advanced systems issues.

Cleveland, Oh, Us

• Manage Microsoft Windows server environments for active directory, file, print, web and database servers.• Administer ManageEngine Desktop Central for asset tracking, software deployment, and image deployment.• Oversee Veeam backup solution to ensure proper backup strategies for data retention and disaster recovery.• Create Powershell scripts to help with day to day management of Active Directory and Exchange inboxes.• Utilize Microsoft Group Policy to manage security settings and deploy changes across the organization.• Manage user, group, and permission changes within Microsoft Active Directory.• Utilize Windows Update Services to ensure workstations and servers are up to date and security vulnerabilities are closed.

Akron, Ohio, Us

• Provide in person and remote technical support to users in a corporate office environment. • Build and test software packages for deployment via IBM BigFix and Microsoft System Center Configuration Manager (SCCM).• Utilize patch management software to ensure workstations and servers are up to date and security vulnerabilities are closed.• Serve as technical lead for internal projects, including a Microsoft Windows 7 to Windows 10 upgrade, IBM BigFix to Microsoft System Center Configuration Manager migration and implementation of new remote access software.• Utilize Microsoft Group Policy to manage security settings and deploy changes across the organization. • Supervise privileged system access with Endpoint Privilege Management software, making changes as necessary.• Manage Microsoft Windows server operating systems for file, print, and application servers.• Manage endpoint encryption using Microsoft Bitlocker.• Create and utilize operating system images for rapid deployment of new hardware and software across multiple locations.• Manage active directory users and computers, including OU and group management.• Act as an escalation point for troubleshooting advanced systems issues; providing excellent service to users.• Troubleshoot software and hardware issues; Test and verify local network connectivity; Create SOP documentation.• Develop user-facing documentation and training material, as well as IT documentation for new applications and services.

Cuyahoga Falls, Oh, Us

• Provide deskside technical support to corporate, branch, and remote users. Provide production floor support as necessary. • Troubleshoot hardware and software issues with in-house and pre-packaged software.• Assist with user adds/removes/changes; Install software and updates; Test and verify local network connectivity.• Support development and implementation of new IT projects and new hardware/operating system installations.• Estimate quarterly IT hardware requirements, manage vendor relationships, and procure IT equipment.• Accurately document instances of hardware failure, repair, installation, and removal.• Maintain up-to-date knowledge of hardware/operating systems and equipment. • Create and maintain computer images for rapid deployment of new hardware and software.• Manage and analyze 1500+ cellular lines. Apply changes for cost savings where applicable.• Support and manage company cell phones and tablets using Mobile Device Management software.

Ashland, Oh, Us

• Communicate knowledge to clients over the phone and in person.• Setup laptops, data/video projectors and other AV/Multimedia equipment.• Respond to critical service tickets, individually or with a technician.

Ashland, Oh, Us

• Setup the technical requirements for on campus events.

Twinsburg, Ohio, Us

• Install and repair computer networks, printers, servers, desktops and communications equipment in a Windows environment• Perform on-site troubleshooting support and resolution for emergency and non-emergency problems• Provide proactive customer service to clients

Bachelor'S Degree, Information Systems

Computer Networking Academy