Matthew Ferran

Matthew Ferran Email and Phone Number

Guitarist and Vocalist @ Indianapolis, IN, US
Indianapolis, IN, US
Matthew Ferran's Location
Indianapolis, Indiana, United States, United States
Matthew Ferran's Contact Details
About Matthew Ferran

PROFESSIONAL OBJECTIVEMy goal is to develop a progressive profession within the IT / Sales / Customer Support environment that will capitalize on my professional strength and experience while achieving my career and educational objectives. SUMMARY OF QUALIFICATIONS Over 20 years of superior IT based Customer Support reflecting dynamic Business to Business and Business to Consumer proficiency emphasizing on Customer resolution and retention while maintaining and developing client prospecting.Outstanding verbal & written technical communication proficiency reflecting call center, Internet based (email & remote assistance) and direct one-on-one client support.Strong computer knowledge with numerous professional commercial and private software applications and hardware interactions / configurations.Strong direct customer/ client support (60 - 100 + CSR per day) within a high volume call support center.

Matthew Ferran's Current Company Details
The Eloquent Falling

The Eloquent Falling

Guitarist and Vocalist
Indianapolis, IN, US
Matthew Ferran Work Experience Details
  • The Eloquent Falling
    Guitarist And Vocalist
    The Eloquent Falling
    Indianapolis, In, Us
  • The Eloquent Falling
    Guitarist / Vocalist
    The Eloquent Falling Mar 2008 - Present
    Greater Indianapolis Area
    http://www.reverbnation.com/theeloquentfallinghttp://www.myspace.com/theeloquentfallingmatter
  • Ferran It Solutions, Llc
    Owner / Operator
    Ferran It Solutions, Llc Jun 1992 - Present
    Greater Indianaplois Indiana Area
    Author protocol for hardware / software production updates Provide team lead direction on CAMS challenges Develop business processes for refresh/upgrade initiatives Organize lateral IT processes to maximize effectiveness Initiate cross training efforts to increase user self-sufficiency Current/satisfied Contracts:Hewlett- Packard Foxconn TechnologySun Polymers International Incorporated Rexnord LinkBelt Merrill Lynch Capitol Group Companies Indiana University – University Information Technology ServicesSiemens Healthcare Diagnostics Americas Distribution CenterDepartment Of Defense –Defense Finance and Accounting Services
  • Amcor Rigid Plastics North America
    Associate Information Technology / Systems Analyst Director
    Amcor Rigid Plastics North America May 2012 - Oct 2012
    Franklin, Indiana
    Effectively performed day-to-day Information Technology and Systems Administration practices and procedures necessary to effectively maintain and improve the overall production processes of a Global Consumer Beverage and Food Container Manufacturing Production Plant. Maintain and repair blow-mold production and monitoring equipment, production computer software, network communication, PLC’s and various manufacturing hardware consistency to maximize production line efficiency. Maximize production monitoring and procedural enhancements necessary to improve productivity performance used to improve product exchange competence. Utilize and develop manufacturing practices and concepts used to capitalize on asset expenditures and maximum plant performance. Maximize and foster the overall potential of manufacturing technicians, business office professionals and management. Regulate and track Information Technology and its impact on productivity within the manufacturing and warehousing of J.I.T. (Just In Time) production, shipping and receiving.
  • Amcor Rigid Plastics
    Associate Information Technology / Systems Analyst Director
    Amcor Rigid Plastics Apr 2012 - Aug 2012
    Franklin, Indiana
    Effectively performed day-to-day Information Technology and Systems Administration practices and procedures necessary to effectively maintain and improve the overall production processes of a Global Consumer Beverage and Food Container Manufacturing Production Plant. Maintain and repair blow-mold production and monitoring equipment, production computer software, network communication, PLC’s and various manufacturing hardware consistency to maximize production line efficiency. Maximize production monitoring and procedural enhancements necessary to improve productivity performance used to improve product exchange competence. Utilize and develop manufacturing practices and concepts used to capitalize on asset expenditures and maximum plant performance. Maximize and foster the overall potential of manufacturing technicians, business office professionals and management. Regulate and track Information Technology, Software / Application (Altiris) deployment (and its impact on productivity within the manufacturing and warehousing of J.I.T. (Just in Time) production, shipping and receiving.
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  • Independent It And Computer Consultant
    It / Computer Professional
    Independent It And Computer Consultant Nov 2009 - Jan 2012
    Independent Contractor - IT service and support ranging from configuration to network wiring. Problem solving for systems and networking. Software and end user support.
  • Cummins, Inc
    It Refresh / Customer Support Lead
    Cummins, Inc Jul 2010 - Jan 2011
    This position oversees IT expansion and deployment relative to updates of corporate wide IT infrastructure and various departmental procedures while managing implementation efforts. Direct team leadership and coordination essential to accomplish continually updating IT initiative. This management role actively directs and influences IT personnel within all departments to concisely and effectively bring to date current IT infrastructure. Lead and implement infrastructure in coordination with IT operations, including providing feedback to direct department managers on team performance as it relates to update activities. The position is utilized and implemented to encourage employees corporate wide to complete refresh activities without escalation to senior management.
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  • City Of Indianapolis Marion County Indiana
    Help Desk Analyst / Customer Support
    City Of Indianapolis Marion County Indiana Jan 2009 - Dec 2009
    Worked directly with City / County officials supporting various departmental specific software and application issues and implementation. Providing consistent superior Content Management System (CMS) allowing departments and agencies to manage their own web content. This allows the Internet staff to concentrate efforts in other areas, while maintaining current Web content and consistency. Utilized technical support software: Altiris Deployment Console, Altiris Remote Console, Siebel Tracking Agent, Siebel CSM Agent, TPX Mainframe support, Geospatial Information Services (GIS), while achieving maximum Network and IT security.
  • Spherion
    Contract Business Professional
    Spherion Jan 2007 - Feb 2009
    Worked with diverse professional groups on various long-term and short-term professional projects. Call center / helpdesk support, 10 key data entry, alpha numeric entry, file management, various Microsoft applications, including; MS Access, MS Excel, MS Office, MS Outlook, internet applications, Windows client-server; customer service based projects and support, public relations and general administrative and supportive applications.
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  • Hewlett-Packard
    Cams Design Technician /Team Lead
    Hewlett-Packard May 2005 - Nov 2008
    2008Responsible for the quality, quantity, time and overall performance productivity of IT technicians: resulting in shipping and receiving of product for Just In Time (JIT) manufacturing. Customization and design of technically advanced computer, network server stations and accessories providing technical support designed to meet the specifications of the consumer's protocol and needs while achieving engineering goals. Clientele includes
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  • St Vincent'S Health
    Patient Care Technician
    St Vincent'S Health Apr 2004 - Apr 2005
    2006Directly worked with a medical care team to ensure the continuity of patient care. Vital statistics, laboratory phlebotomy, dressing and wound treatment, IV care and maintenance. Reported directly to the nursing team to assure that the resident's care-plan and restorative goals are being maximized with consistency, efficiency, and accuracy, while maintaining the resident's rights, communication, privacy, safety, infection control and comfort.
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  • Cke Restaurants, Inc.
    Restaurant Manager
    Cke Restaurants, Inc. Aug 2002 - Jan 2004
    Responsible for implementing and sustaining quality, standards and cleanliness (QSC) of the day to day productivity of the restaurant, necessary to ensure great customer service and satisfaction. Crew recruitment, financials, cash control, coaching and directing, restaurant operation system (ROS), scheduling, inventory: build-to, control and ordering, general administrative and personnel practices, sales targeting and weekly manger meeting and planning, crew training and development.
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  • Employment Plus
    Contract Business Accounting Professional
    Employment Plus Jan 2000 - Jan 2003
    Temporary accounting employment, contracting with local businesses within the Monroe County area.Cost accounting, A/P, A/R, bank reconciliation and transmittal, analytical accounting, G/L analysis, currency conversion and factoring.
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  • Beverly Enterprises
    Alzheimer Care Specialist / Nurse Assistant
    Beverly Enterprises Jan 2000 - Jan 2002
    Assisting Alzheimer residents in Daily Living Activities through programming, queuing, redirection and support; utilizing all therapeutic, recreational, medical and restorative care-plans Responsible for chartingBehavior, caloric consumption, activity / social programming and ADL communications.
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  • Golden Corral
    General Manager
    Golden Corral Jan 1999 - Jan 2000
    Responsible for the day-to-day procedures ensuring the standard for a successful family restaurant operating on just-in-time production requirements necessary to meet corporate and customer expectations. Vendor interaction, human resources, accounting, budgeting, menu planning, product monitoring & assurance, customer satisfaction, marketing, community outreach, sustain policy & procedure necessary to mandate franchise standardization.
  • Florida Pacific Express, Inc
    Vice- President Of Operations & Logistics
    Florida Pacific Express, Inc Jan 1995 - Jan 1999
    Directed the business operations and reported directly to the CEO and other Corporate Officers. Established and structured the day-to-day accounting procedures based on the GAAP principles of accounting. Developed and maintained corporate budget planning. Managed the Brokerage and Traffic Divisions. Marketed and supported FPE clientele. Established and sustained the corporate Web Page portal. Lodge of the Wabash
  • Lodge Of The Wabash
    Business Manager / Benefits Coordinator
    Lodge Of The Wabash Jan 1992 - Jan 1995
    Business applications include: general ledgers, financial reports, cash requirement and projection reports, accounts payable, accounts receivable, income statements, balance sheets, general journal detail, payroll applications, bank transactions and statement reconciliation, tax review accounting, budget forecasting and development. Employee benefits solicitation and maintenance. Human Resource recruitment and development. Public relations and internal and external marketing.
  • Robinson Construction & Excavation
    Business Manager / Dispatch (Traffic) Manager
    Robinson Construction & Excavation Feb 1990 - Jan 1992
    Responsible for traffic and dispatch of all heavy equipment and trucks necessary for operations business flow.Performed accounts receivable, accounts payable, general ledger and journal detail, tax accounting, Budgeting, purchasing, human resource and relations, public relations, project costing and project bidprojections .
  • Risley Audio & Video
    Manager / Consultant
    Risley Audio & Video Jan 1986 - Jan 1990
    Sales, installation, customer service, financing, vendor services, product pricing, purchasing, scheduling,Human resource relations, public relations, payroll, marketing and advertising.
  • Beltone Hearing Center
    General Manager/ Dispenser
    Beltone Hearing Center Jan 1984 - Jan 1986
    Certified Hearing Instrument Dispenser. Audio metrical evaluations, custom fittings, customer service, sales supportClient prospecting, insurance and third party billing, marketing and public relations.
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  • Good Samaritan Hospital
    Surgery Orderly
    Good Samaritan Hospital Jan 1981 - Jan 1984
    Worked under the direct supervision of health care professionals in the inpatient / outpatient surgical department. Orthopedic, Optical, Urological, and various fields of surgical cross training.
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  • Us Army
    Pfc 4 Intellegence / Communication Analyst
    Us Army 1980 - 1982
    1152Nd Infantry Bn
    Trained for the process of gathering and using information regarding battlefield activities and enemy, as well as potential enemy, movements and efforts to more effectively fight during a conflict. This included gathering and analyzing the technical and logistic information that is then used by military advisers to the government and in battlefields for strategic advantages and opportunities by the utilization of technical data and reporting..
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Matthew Ferran Skills

Blackberry Team Leadership Management Recruiting Leadership Access Customer Service Budgets Outlook Customer Satisfaction Human Resources Sales Project Planning Windows 7 Analysis Marketing Payroll Purchasing Training Networking Sales Operations Technical Support Call Centers Microsoft Office Change Management Team Building System Administration Project Management Vendor Management Time Management Microsoft Excel Teamwork Program Management Process Improvement Account Management Performance Management Strategy Windows Manufacturing Coaching Process Scheduler Strategic Planning Employee Relations Retail Crm Troubleshooting Logistics B2b Operations Management Software Documentation

Matthew Ferran Education Details

Frequently Asked Questions about Matthew Ferran

What company does Matthew Ferran work for?

Matthew Ferran works for The Eloquent Falling

What is Matthew Ferran's role at the current company?

Matthew Ferran's current role is Guitarist and Vocalist.

What is Matthew Ferran's email address?

Matthew Ferran's email address is ma****@****ail.com

What schools did Matthew Ferran attend?

Matthew Ferran attended New Horizons - Indianapolis , Indiana, South University, Indiana University Bloomington, Vincennes University, Vincennes University.

What are some of Matthew Ferran's interests?

Matthew Ferran has interest in My Music Career, My Other Passion.

What skills is Matthew Ferran known for?

Matthew Ferran has skills like Blackberry, Team Leadership, Management, Recruiting, Leadership, Access, Customer Service, Budgets, Outlook, Customer Satisfaction, Human Resources, Sales.

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