Matthew Gallagher Email & Phone Number

Minneapolis, Mn, Us

Contractor working under a PwC (PricewaterhouseCoopers) team, currently functioning as a fraud investigator for a major US financial institution.

I have been a writer all my adult life, focusing mainly in script writing, technical writing, and currently nonfiction. I have written and published two books: Practical Freemasonry, and The Brickyard. I currently have numerous projects in various stages of development.

Plymouth, Mn

I analyzed deposits and accounts according to institution and regulatory guidelines, working within and across teams to assess for fraud and risk and to execute actions necessary to mitigate loss, while supporting customer experience. Relevant Skills: Working independently • Regulatory compliance • Pattern detection • Excellent time management skills • Process improvement • Decisiveness • AnalysisRegular Duties:• Document all investigative activities in case files.• Create and… Show more I analyzed deposits and accounts according to institution and regulatory guidelines, working within and across teams to assess for fraud and risk and to execute actions necessary to mitigate loss, while supporting customer experience. Relevant Skills: Working independently • Regulatory compliance • Pattern detection • Excellent time management skills • Process improvement • Decisiveness • AnalysisRegular Duties:• Document all investigative activities in case files.• Create and maintain logs, records, or tracking databases of information about fraudulent activity.• Prepare written reports of unusual activities, notable fraud patterns, customer concerns, and investigation findings.• Analyze financial data to detect irregularities in areas such as deposit trends, financial relationships, regulatory compliance, and bank policy.• Review reports of suspected fraud, phishing, or unusual activity to determine need for further investigation.• Participate in fraud investigation teams.• Recommend or take actions in fraud cases including restricting account activity, closures, and escalations.• Maintain knowledge of current events and trends in such areas as check fraud rings, kiting, identity theft, account takeovers, and criminal tools and techniques.• Advise department on ways to improve fraud detection and efficiency.• Train others in fraud detection and red flag awareness. Show less

Plymouth, Mn

tl;dr - mr wolf from pulp fiction, but for banksIn my role as problem resolution specialist, I acted as a lead agent for special customer circumstances, as well as a researcher of complicated issues that had no obvious solution. Problem Resolution Top 5:- As one of the few employees in the Contact Center entrusted with management-level authority to forgive customer fee debt, as well as enact most any solution plan I could find a process for, I kept both customers and… Show more tl;dr - mr wolf from pulp fiction, but for banksIn my role as problem resolution specialist, I acted as a lead agent for special customer circumstances, as well as a researcher of complicated issues that had no obvious solution. Problem Resolution Top 5:- As one of the few employees in the Contact Center entrusted with management-level authority to forgive customer fee debt, as well as enact most any solution plan I could find a process for, I kept both customers and executives happy.- Entrusted with process and product development for various projects due to my ability to not only understand complex systems, but to be able to explain them to others, including managers, in a way they could understand them.- Kept up with rapid changes in banking, from regulations to technology.- Always made myself a valuable member of monthly task force teams, taking the lead on difficult service issues and keeping all input on-point.- I fixed people's problems. I did it well, and took pride in the process and the result. Show less

Plymouth, Mn

tl;dr - Sam from Quantum Leap...I go where I'm needed.In the several years prior to moving to Problem Resolution and Loss Prevention, I performed various tasks in the Contact Center for extended periods. These include:- Recruited to assist in the development and day-to-day operation of a Contact Center program to monitor and prevent fraud through abuses of our systems. This was eventually absorbed by our Financial Crimes Control Service as their Social Engineering Unit.-… Show more tl;dr - Sam from Quantum Leap...I go where I'm needed.In the several years prior to moving to Problem Resolution and Loss Prevention, I performed various tasks in the Contact Center for extended periods. These include:- Recruited to assist in the development and day-to-day operation of a Contact Center program to monitor and prevent fraud through abuses of our systems. This was eventually absorbed by our Financial Crimes Control Service as their Social Engineering Unit.- Assisted in the creation of technical and training documents with our full time Technical Writers. - All aspects of Call Center Customer Service.- Maintained working knowledge of the major laws and regulations that govern the department. (e.g., FDIC, Regulation E, Regulation D, Regulation Z, Truth-in-Lending, ECOA, HMDA, HOEPA, etc.) Show less

Bachelor Of Arts - Ba, Media Writing And Research

Persuasion

Currently exploring books and lectures on techniques related to persuasion, including: appealing to people with visuals, interpersonal.

Memetics

Analyzing patterns and developing knowledge of memetics (the theory of evolution applied to ideas and units of culture), investigating how.