Matthew Shemwell Email & Phone Number

New York, Ny, Us

General Management• Managed team responsible for all cash applications at Kaplan Test Prep. • Reconciled bank statements against all cash applications.• Responsible for end of month closing, confirming all cash has been accounted for and applied to the correct student accounts by month’s end.Customer Service / Client Relations:• Provided customer service to both external and internal clients.• Managed Sallie Mae loan requests and application

Operations Management• Organized delivery of student tests to Kaplan’s test scanning center and the return of those results.• Managed tracking system to ensure all test results were returned.• Served as primary contact with UPS.General Management• Trained and supervised a team of 8 part time employees to maximize customer satisfaction.• Managed team’s budget, coming in under budget for the time I was managing the team.

General Management:• Maintained business space in the school to provide the best experience for customers.• Assisted with managing an operating budget of $5 million, including management of fixed and temporary facilities.• Responsible for managing all aspects of service delivery in Manhattan.Staff Supervision:• Trained and supervised a team of customer service agents to maximize customer satisfaction and maximize profit. • Assisted in the hiring process for new employees by identifying top notch talent in an audition process.• Assisted with the development of a new employee training manual.Vendor Relations / Strategic Partnerships:• Managed relationships with strategic business partners and vendors.Customer Service / Client Relations:• Provided customer service to students in person, over the phone, and via email.• Responsible for all escalated customer service issues.

Operations / General Management:• Managed client’s direct mail campaigns including sorting, printing, and mailing.• Managed printing process from start to finish ensuring order had appropriate binding, finishing, color, etc. Customer Service / Operations:• Responsible for the intake of new orders from local business and clients.• Provided customer service to customers over the phone and in person.

Customer Service / Operations:• Managed print jobs from intake to final product.• Provided customer service to clients over the phone and in person.• Delivered finished jobs to clients.