Part of the Central Business Change Team, responsible for delivering change management processes, governance and best practice across the business. Currently on loan to the Crime Programme, responsible for the delivery and implementation of a new system within HMCTS. Duties include:• Governance: Reviewing and maintaining centrally owned Business Change Governance to ensure it is fit for purpose and correctly utilised within the business. • Continuous Improvement: Working with the Regional teams to identify any improvements that can be made to the Change Process, driving best practice across the business areas.• Change Management: Managing operational readiness activities to ensure the courts are prepared for the changes that are being implemented and embedded with the new system roll out. This includes running engagement sessions with staff to ensure the impact of the change is understood and readiness activities, including training, are complete.• Stakeholder Management: Strong management and engagement of both internal and external stakeholders, building relationships throughout the business to ensure change is successfully embedded and any conflict is managed.• Project Delivery: Detailed management and planning to ensure business change activity is successfully delivered, ensuring a consistent approach to change management governance and processes.• Communication: Continuously and clearly communicating with users, external stakeholders and the wider programme team to ensure change impacts are understood, change activity is driven forward and any issues are resolved.

Responsible for delivering projects within npower’s Home and Business retail function. Duties include:• Project Management: Managing multiple projects concurrently through the end to end project lifecycle.• Delivery: Ensuring full project scope is delivered on time and in budget predominantly using Waterfall methodology and working with 3rd parties utilising Agile delivery methods. • Budget Management: Robust management of budgets across multiple projects ranging from £35,000 to £600,000. • Month end activity: Analysis of monthly spend across npower and 3rd parties, variance analysis and reforecasting activity at programme level with budgets up to £2.2m.• Financial Reporting: Detailed month end reporting across the programme, utilised for portfolio level reporting.• Stakeholder Management: Strong management and engagement of stakeholders ensuring continuous and clear communication with sponsors, business owners, senior change managers and impacted suppliers.• Change Management: Ensuring any changes to the project are managed with the Change Control Governance with clear communication to stakeholders on progress.• Project Governance: Implementing and managing governance across all projects in line with npower processes and guidelines. Including RAID, financial, project documentation, audit activity and project reporting. • 3rd party suppliers: Managing 3rd party suppliers against scope, time and cost. • RAID Management: Utilisation of RAID logs to report, track and forecast current and future RAID items.• Team Management: Matrix management of a project team which can include Developers, Project Support, Test Leads and Subject Matter Experts.• Release Management: Engagement with Release management to ensure all project activity is correctly documented and aligned to their governance processes.

Providing PMO support on the Data Transformation programme. Key responsibilities include:• Financial Reporting: Analysing npower, Innogy and 3rd party spend for projects and using the analysis to create variance commentary.• Budget Control: Maintaining and updating project & programme cost models (c. £4.5m budget) and hosting regular review meetings between npower, Innogy and 3rd party suppliers to ensure accurate forecasting and resolution / escalation of any issues.• Project Governance: Maintaining and updating the Action Log, Decision log and Project Plan. Ensure key activities are delivered on time. • RAID: Maintaining project and programme level RAID logs and hosting regular review meetings with the project team and programme manager.• Project Reporting: Collating status packs and other management information to be presented to programme and portfolio level stakeholders.• Project Documentation: Creating and maintaining documentation including Cost Models, Project Plans, Structure Charts, Terms of Reference packs and other relevant project documentation.• Audit Activity: Ensuring the project achieved sign off from the internal Audit team by working with the Project Managers to ensure all documentation was kept up to date and met npower’s best practice guidelines• Benefits: Assisting in the programme level review of benefit realisation.• Project Support: Co-ordinating and supporting management and governance forums including Programme Control Board, programme workshops and work-stream meetings.• Process Improvement: Regularly reviewing PMO processes and best practice with the wider PMO function.• Agile Delivery: Programme of work utilised a hybrid delivery approach. Run Daily Stand Ups on an ad-hoc basis, attending Retros and Review sessions and using JIRA to update the Kanban board.

Responsible for delivering a world class solution through the attraction, selection and hiring process to our Domestic Change, Data & Customer Intelligence and Commercial & Marketing functions across the UK. Key responsibilities include: • Stakeholder Management: Engaging, influencing and building relationships with senior stakeholders to support the strategic plan for recruitment; including driving direct sourcing methods to minimise costs.• Recruitment Governance: Driving and implementing the recruitment governance and processes as set out by the npower leadership team.• MI Reporting: Utilising excel to produce MI on recruitment activity to assess the effectiveness of our suppliers and our direct recruitment methods leading to an improvement on the processes.• Gathering Requirements: Assisting with the design of assessment centres ensuring the requirements of the hiring managers are met. • Progress Reporting: Weekly reporting for senior stakeholders and producing business cases, when required, to obtain approval to release work to our 3rd party suppliers.• Management Forums: Hosting weekly meetings with multiple leadership teams to provide updates on current campaigns, manage future vacancies and also raise any risks or issues in the business areas.• Commercial Management: Negotiating commercial terms with 3rd party suppliers to minimise recruitment costs. • Communication: Communicating with the hiring managers throughout the process, making sure they are kept up to date regarding any risks or issues at key milestones.• Project Management: Leading on a project focused on upskilling the Hiring Manager community; writing reports and presentations for management on our current progress, creating and developing the project plan, driving project activity to ensure deadlines are met and will lead on the implementation and roll out.