Owner and manager of the SoCal Computer Guys San Diego office.SoCal Computer Guys is an MSP, (Managed Solutions Provider) providing scalable, proactive network support and monitoring for small and medium-sized businesses. My organization provides Internet and VOIP services, implement Office 365 and Cyber Security Monitoring, cloud services, and 24/7 remote monitoring and support. Ultimately, as your organization's personal IT department, you can offload the stresses that come with technology so you may focus on your business growth.

Field Technician/Consultant for the MSP side of the business.Consult clients on what technology solutions to invest in to scale SMB businesses.Services: Remote Support, Storage, Cyber Security, Cloud Computing, VoIP phones, data center moves

Responsible to assist in the smooth and efficient running of the Information Systems Department in line with Hyatt Internationals Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.Network TroubleshootingSwitches, Uplinks, Cable ManagementHardware and Vendor SupportMicrosoft Identity ManagerServiceNowServer TroubleshootingImaging, PXE bootUser AdministrationVMWareBomgarMicrosoft Teams

Support in conjunction with Manchester Grand Hyatt.

- Brought in to the initial launch of the Diego Delivery Hub to build a system to improve delivery operations and reduce wasted resources- Process financing and registration paperwork in final sale and delivery of vehicle- Project: Created a systematic tracker to establish task-management roles for 100+ employees and improve vehicle logistics- Implemented KPI's to make decrease appointment times and increase customer satisfaction survey scores*System officially adopted by Tesla's Program Managers and DevOps team to become company's official operations tracker for future Delivery Hubs and Logistics Teams*

- Hired in to the new Fashion Valley store via San Diego market expansion- Converted quality foot traffic, warm calls, and outbound events into workable leads- Educated clients the full lifestyle, utility, and benefits of sustainable energy products- Managed robust pipeline through Salesforce- Took sales orders and reservations for vehicles- Generated $8.4 million in total sales revenue - Overcame the store's low performance to become #1 store in the company within one quarter (2018)

As a versatile role, assisted the lead broker and team through:- Warm/cold calling for potential opportunities- Marketed high-end quality homes in the greater San Diego area(Zillow, Realtor.com, Facebook ads)Minor accomplishments:- Increased the number of followers for two Facebook pages(+1200 followers in 2017, +2000 2018)- Created an automated lead-generation system through CRM(LionDesk)

3 month contract - Small Business- Built an automated system to take inventory and log sales- Oversaw the business's social media, website, and network- Product testing, promotions, and advertising- API management and integration- Tech and front-facing customer support

- Mentored under AWS and cloud computing - Focused in EC2, RDS- Assisted the director in any rough patches under AWS - setting alarms to balance latency- Build, deploy, break-down instances for testing- Desktop support for employees to grant emails, programs, and hardware through Google admin privileges

- Maintained a professional presentation among the station- Distribute mail from delivery room- Assisted production, help film Evening Addition and Round Table, setup stage areas, facilitate the video room, and tape editing- KPBS front lobby duties

Human Resources Student Assistant- Organized highly sensitive and discretionary information- Worked the front desk and provided necessary forms ranging from benefits to retirementIT Help Desk Technician- Project: Helped migrate from a in-house system to Google based environment within 3 months- Fixed, deployed, imaged hardware: laptops, desktops, monitors, tablets- Maintained an inventory of computers in the network, equipment, ink cartridges, through Microsoft Excel

- Took phone calls, resolved student concerns, check in and out equipment, give and receive mail packages, help the Residential Advisor- Identified if students lived in the correct dorm by use of sticker identification, log in guests, monitor any suspicious activity while working with University Police