Managing a global team across 4 countries specializing in customizing Zendesk. The Zendesk services team are true product experts working directly with our customers to build innovative projects that fit thier requirements providing the best Zendesk experience possible. The Services team manages your complex implementation from start to finish, never leaving you unsure or a project unfinished. Have Services help tailor your Zendesk Help Center design for a seamless customer experience, migrate your data and unique systems seamlessly into Zendesk, or array of services can help take your Zendesk and customer service to a new level.

Managing a team of Developers that specialize in customizing Zendesk. Our Zendesk services team are true product experts. Services works directly with our customers to build innovative projects that fit your requirements to provide the best Zendesk experience possible. The Services team manages your complex implementation from start to finish, never leaving you unsure or a project unfinished. Have Services help tailor your Zendesk Help Center design for a seamless customer experience, migrate your data and unique systems seamlessly into Zendesk, or array of services can help take your Zendesk and customer service to a new level.

A Web Developer who is deeply passionate about the web and loves to make user experiences fascinating and dynamic. Creativity combined with strong coding skills and deep Zendesk knowledge to create that projects meet and exceed customer expectations for the best Zendesk experience possible. Drive and code solutions for customers special needs using innovative solutions for their ZendeskCollaborate with other key stakeholders to deliver on time tested and reusable code in a fast-paced environmentIdentify business need and adapt solutions that align with the customers brand by:- Developing Javascript to help customers customize and extend Help Center, the end-user customer interface for Zendesk- Developing applications for Zendesk's App Framework to help customers customize and extend the Zendesk agent interface- Providing assistance using our RESTful API to integrate external systems with Zendesk- Assisting with integrations work between Zendesk and systems like Salesforce, JIRA, etc.- Helping guide implementation of single sign-on using JSON Web Token or SAML- Providing advising and guidance on how best to use Zendesk to meet various business needsA passion for the end-to-end solutions that drive the user experience and customer satisfactionExperience caring for the technical needs of sites, apps and integrations with high volume traffic

Proficient in customer support workflows and Zendesk’s business applications and services offerings. Support our Sales team with a focus on large enterprise customers. Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience. Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles. Support account management team with minor customization requests from strategic accounts. Manage internal customer migrations using internal tools. Contribute to practice development initiatives through the development and of service offerings, best practices, methodologies, and other intellectual capital. Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues. Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements.

Responsible for design, implementation, and maintenance of various technology solutions at client sites. Managed client computer security, backup and recovery systems, and database migrations. Configured voice communication integration of Mitel VoIP, iPhone, Blackberry and voice mail with exchange. Managed Microsoft Server 2003/2008 Domain Controllers, DNS server, DHCP and Exchange server. Provided desktop support, troubleshooting hardware, removing virus and data recoveryDesigned an imaging systems that standardized Windows XP images based on business needs. Working with Dell and Microsoft to have the image preloaded in the Dell factory. Cutting onsite configuration of new computers in half, saving labor cost and reducing on hand requirements.

Installed and programmed controls for the ALC Building Automation System. Created control programs for HVAC, Lighting, and environmental systems. Integrated control programs to on-board microprocessors. Worked with Installation Team crosschecking and documented correct installation of wiring and control devices. Tested and verified proper programming of control programs in accordance with design Specifications. Installed ALC's Tomcat version 5 integrating with MS-SQL, Oracle, MySQL, or Access. * Replaced Webex Andover chill water plant controls with ALC. Created programs to manage York chillers that reduced the number that were required to run. Saving a estimated 250,000 dollars per year. * Created a remote control program for emergency generator systems at Webex. Allowing email alerts if the generators were active, and what the fuel status is. * Retrofitted Cisco Building 2 HVAC and Data Center cooling. Increasing efficiency and customer comfort while saving 10,000 on utilities per month.

Designed and implemented Modius’ OpenData data center monitoring system. Installed and configured embedded protocol converters to monitor UPS, generators, and computer room cooling systems. Established communications with PDUs, switchgear, automatic transfer switches, fire detection and suppression systems, and building automation systems. Installed and configured IIS/Tomcat servers with an MS-SQL database backend. Daily tasks included on site and telephone pre-installation and post-installation support, troubleshooting and repair of embedded converters and enterprise servers. Submitted detailed reports of problems found and solutions implemented to development engineers. Tracked problems and followed to successful correction and conclusion.Projects include: • Install Navteq Main datacenter monitoring • Retrofit Sybase Main and Backup datacenter monitoring • Retrofitted Charles Schwab remote site monitoring systems. Enabling centralized management of facilities.Designed and implemented Modius’s customer training.

Provided night shift engineering support for D2 manufacturing floor. Troubleshooting production recipes, created new product recipes. Created recipes for engineering experiments, collecting data for analysis. Performed preventive maintenance on etch, thin film and lithology metrology tool sets. Created preventive maintenance specification for new tools and processes. • Created programs to monitor and trend equipment conditions using PHP, Apache, and MySQL to report any out of tolerance conditions via e-mail and pager notifications. Increasing mean time for periodic maintenance cycles reducing down time for unnecessary maintenance. • Lead Hitachi 511 Poly etch maintenance technician.

Supervised Electronics Maintenance shop that conducted maintenance and repairs on Cryptology communication, radar, SATCOM, telecommunications, and radio equipment. Provided communications support for Allied Forces in Operation Deny Flight in Bosnia. Installed classified fiber LAN in NATO Headquarters. Qualified as Patrol Boat Engineer maintaining the engines, generators, and environmental systems of 108’ Yard Patrol Craft.Maintained, delivered and installed portable satellite communications systems for short-notice, real world, and exercise contingencies throughout Europe, Africa, Southwest Asia and The Middle East. Led highly-trained, independently-deployed two and three man teams sought out by Commanders for their resourcefulness, technical ability and quick reaction capabilities.• Maintained and repaired AN/SRQ-4 LAMPS, achieving a 99% operational rate.• Maintained and repaired the AN/ URN-25 TACAN, achieving a 95% operational rate.• Acted as Training Petty Officer for Electronics Repair Divisions. Training new Petty Officers in combat systems increasing its over all effectiveness.