Matthew S. Pedersen Email & Phone Number

Chicago, Illinois, United States

Dallas/Fort Worth Area

• Manage day-to-day operations| scheduling, machine maintenance, studio supplies
• Serve as the lead coach maintaining a full schedule of 15+ classes per week | 95%+ utilization
• Implement company-wide strategies, policies, and procedures to drive net revenue
• Supported Southern Region and Dual-Studio management responsibilities
• Oversee a team of 12+ | provide ongoing feedback through formal evaluations
• Run, analyze, and report on KPIs| sales, utilization, retention, expenses, and payroll

Madison, Wisconsin, United States

• Contract coach | +80% class utilization

Madison, Wisconsin Area

• Managed Front of House, Training Staff, Cleaning Crew, Ambassador Program & Interns
• Created and managed Mindbody Online Software buildout for business operations
• Ran weekly analytic reports to determine studio successes and opportunities nationally
• Managed all client contracts and class packages
• Created, project managed and evaluated promotions & events to drive new clientele
• Partnered with Head Trainer and Founders to facilitate studio programming and scheduling

Madison, Wisconsin Area

• Promoted fast in store roles | Seasonal Educator → Part Time Educator → Key Leader
• Co-Organized largest event to date | 20+ volunteers and 250+ registered attendees
• Established strong relationships with local studios and businesses to drive annual growth
• Regularly surpassed Quarterly, Stretch and Annual company sales goals
• Lead a team of 12-20+ educators depending on season

Madison, Wisconsin Area

• Rose quickly in company management positions
• Sales Associate → Assistant Manager → Studio Manager
• Directed Studio Pillars | Business Relations, Guest Experience, Sales, Marketing, Operations
• Lead region in guest survey satisfaction (CRM) | Increased to all-time studio levels
• Provided & implemented solutions to overcome challenges associated with a new business
• Organized 30+ networking and cross-promotional events

Greater Minneapolis-St. Paul Area

• Coordinator and Point of Contact during special events
• Liaison between clients and event-site employees
• Trained new event security personnel in safety procedures and expectations
• Provided guests with a unique and enjoyable experience, to ensure customer loyalty
• Sold high-end bottles of wine, spirits, and fine American dining | $1,500+ in daily sales

Greater Minneapolis-St. Paul Area

• Handled client relations for 25+ large scale special events | 1,000+ in attendance
• Supervised special event set-up and personnel
• Responsible for the management of all 50+ facility rental contracts and final billing
• Assisted in day to day operations of the Director of Special Events
• Acted as Volunteer Coordinator for the 2013 Arena Grand Prix Series | 150+ volunteers
• Researched potential sponsors under the supervision of the Director of Annual Giving

Greater Minneapolis-St. Paul Area

• Supervised operations of a multi-million dollar facility
• Handled all payments and cash deposits
• Provided any necessary medical attention or facility clean-up
• Weekly meetings with the Director of Programming and Operations for improvement
• Hired, trained, and managed largest staff to date | 60+ student employees

San Francisco Bay Area

• Intern at Skyscraper Group, Inc. & Advanced Appraisal International, Inc. Summer 2012.
• Analyzed census data, location, and quarterly projections to create real estate profiles
• Lead demographic research in potential areas for new business growth
• Responsible for all new client data entry
• Personal assistant to the President and Founder of the company
• First and only intern-team to assist in a corporate real estate court case