Matthew Spool Email & Phone Number

New City, Ny, Us

San Jose, Ca, Us

During my tenure at Zoom Video Communications, I spearheaded the transformation of the underperforming Zoom Phone Certified Integrator Program into a strategic asset, now known as the Zoom Phone Competency. By implementing innovative strategies and initiatives, I orchestrated a significant growth trajectory, expanding the program from 30 to 200 partners. This expansion showcased remarkable scalability and market penetration; positioning Zoom as a leader in the industry.In addition to expanding the partner network, I led the transformation of partner accreditation and certification processes. By enhancing standards and criteria, I ensured the highest levels of proficiency and credibility within the industry. This strategic overhaul not only elevated the program's reputation but also empowered partners with the necessary expertise to deliver exceptional service to clients.Select Achievements:• Pioneered the establishment and launch of the resell program for Zoom Phone, leveraging various platforms—program now boasts 200 actively engaged partners effectively promoting Zoom Phone's native capabilities.• Successfully introduced and launched the Zoom Customer Experience Competencies and devised certification and authorization processes for partners—enlisted 41 partners for sales and 10 for implementation in less than 3 quarters.• Spearheaded strategic partnership initiatives resulting in a remarkable 178% surge in partner bookings for Zoom Customer Experience, leveraging the dynamic capabilities of Zoom Phone to drive enhanced communication solutions.• Collaborated with stakeholders to gather feedback and revamped the program's training content, adding modules to enhance partner competencies, ultimately rebranding it as Zoom Phone Competency.• Revitalized a struggling Zoom Phone Bring Your Own Carrier (BYOC) pilot program by creating comprehensive enablement programs for both partners and internal teams, boasting over 275 partners.

New York, Ny, Us

At Presidio Networked Solutions, I was entrusted with leading the National Collaboration Practice as well as the Advisory Board for Collaboration, where I provided strategic direction and guidance to ensure alignment with organizational objectives. This role allowed me to leverage my expertise in collaboration technologies to drive initiatives that propelled Presidio forward. One of my key focuses was on strategic field enablement initiatives, where I oversaw the delivery of consistent pre-sales and post-sales marketing collateral and training for both existing and new technology offerings. This approach ensured that our teams were equipped with the necessary tools and knowledge to effectively engage with clients throughout the sales process.In addition to leading the Advisory Board, I also established and led various teams, including Tiger Teams and Virtual Teams. Recognizing the importance of structured methodologies and cohesive strategies, I implemented processes that optimized team performance and goal attainment. By fostering a culture of collaboration and accountability, I was able to drive results and facilitate innovation within the organization.Select Achievements:• Successfully achieved impressive growth metrics, including a 10% year-over-year (YoY) increase in booked revenue and a 19% year-over-year (YoY) rise in gross margin by positioning Presidio as a leader in Collaboration.• Successfully steered and navigated the launch of UCM Cloud service, resulting in bookings of over 37K users and generating over $33MM in revenue within 12 months.• Primary liaison for collaboration vendors such as Cisco, Microsoft, and Zoom, cultivating and maintaining effective relationships to drive relevance for the company and managing significant Memorandums of Understanding (MOU).• Effectively and efficiently expanded national enablement efforts, increasing engagement with solutions architects from 8 to 120, strengthening Presidio's expertise and market presence.

New York, Ny, Us

My journey began as a Sr Solutions Architect specializing in Unified Communications, where I showcased expertise in designing innovative solutions tailored to our clients' needs. My deep understanding of evolving industry trends and commitment to delivering excellence led to my elevation to the role of Manager, Unified Communications Solutions in 2013.In this leadership role, I demonstrated exceptional leadership skills as I formed and spearheaded the Solutions Architecture team. Overseeing areas including Unified Communications, Collaboration, Contact Center, and Video Conferencing, I ensured that our team remained at the forefront of industry developments, consistently delivering cutting-edge solutions to our clients.Through strategic planning and fostering a culture of collaboration and innovation, I led the team to new heights, driving business growth and client satisfaction. My ability to translate complex technical concepts into actionable strategies and solutions played a pivotal role in our team's success, earning recognition within the organization and among our clients.Select Achievements:• Achieved outstanding results, with a remarkable 230% growth in Collaboration practice revenue and an impressive 314% increase in gross margin over a span of 5 years, showcasing strategic leadership and execution.• Expanded team from 4 to 8 Solutions Architects through strategic recruitment and talent development initiatives, and provided leadership, guidance, and mentorship to the team, fostering a collaborative and high-performing environment.• Orchestrated the successful rollout of new collaboration sales offerings encompassing cutting-edge Cisco and Microsoft collaboration technologies, as well as third-party premises and cloud solutions.• Developed and continually updated sales enablement materials and training programs tailored to the specific needs of the sales and presales organizations, ensuring comprehensive understanding and effective communication.

Basking Ridge, Nj, Us

Second tier engineering specialist for complex Voice over IP (VoIP) projects; Design and demand creation of VoIP products including IP Trunking, Converged IP PBX, and Managed IP PBX; Design creation of Cisco IP Telephony solutions; Educate account team and customers on capabilities and enhancements to VoIP portfolio.

Basking Ridge, Nj, Us

Develop pricing in response to several IP Telephony and LAN implementation RFPs; Work with support resources to develop technical configurations for IP Telephony and LAN implementation RFPs; Develop and/or check all pricing and engineering information before release to customer for accuracy and quality; Maintain in-depth working knowledge across multiple technical subject matters including IP Telephony, MPLS, TCP/IP, SONET, and DWDM; Engaged at all levels of customer contacts from COO to installation techs; Successfully achieved 200% of quota attainment in minimum of 1 quota component each year

Monroe, La, Us

Design and articulate complex customized solutions (with alternatives) based on customer-specific technical and financial parameters; Address all technical needs and issues associated with complex products and solutions; Provide feedback to Product Marketing and Development regarding customer technical needs prompting assessments for future products and/or product features; Partner with sales team and other applicable organizations to ensure smooth transition for successful post-sales account support and implementation.

Baltimore, Md, Us

Network Engineer responsible for LAN and WAN design, implementation, and troubleshooting. Also responsible for LAN security design and implementation including firewall installation and ruleset design as well as NT Server security analysis and hardening.

Bachelor Of Science, Medical Technology

Education record

Masters Of Business Administration (Mba) With Distinction, Concentration In Management