- Supported a strategy realignment that resulted in ~90% increase in sales revenue over a three-year period- Implemented CRM software to optimize B2B and direct-to-consumer sales, optimized policies, and procedures throughout the enterprise to align with the new software- Developed weekly and monthly manufacturing schedules, optimized inventory management for order lead times i.e., just in time- Executed enterprise pricing based on real-time market analysis and adjusting for evolving costs of goods sold.- Established and maintained deep customer relationships with high-value clients, focused on recurring revenue- Expanded SmartPack’s addressable market through direct-to-client marketing strategies and ongoing participation in national and regional trade shows

- Increased retained clients by over 100%, obsessed with customer success and service delivery- Conducted market analysis to inform strategic decisions for marketing campaigns- Managed customer accounts, ensuring individual needs were met and exceeded- Strategized the development and execution of customer-focused marketing initiatives

- Led inspections of underground electrical structures to maintain compliance with the compliance specifications required by Con Edison and the Public Service Commission- Managed a team of field technicians and contractors; delegated responsibilities to maximize efficiency and profitability- Planned and executed daily work procedures to ensure timely completion of tasks

- Surveillance of natural gas lines to prepare, and submit, legal documentation establishing leak location and severity- Conducted on-site inspections of commercial and residential buildings from all utility entry points to their corresponding appliances.- Exceeded aggressive timelines for operational target volumes, jobs completed- Mentored, trained and developed team members to efficiently and effectively execute position responsibilities- Partnered with external stakeholders and contractors on site including the FDNY and NYPD

- Oversaw the sale and construction of poured concrete pools and spas- Managed a team of field technicians and contractors; delegated responsibilities to maximize efficiency and profitability- Diagnosed and repaired issues with filtration, salt, and heating systems and sold upgrades/new equipment where applicable- Extensive knowledge of pool chemicals to ensure proper water chemistry for both salt and chlorine systems