Matthew Stennett Email & Phone Number

Birmingham, England, United Kingdom

Good attention to detail and ensuring the sales process delivers a high-quality service to all customers. Work with other departments to provide sales support whilst using my knowledge to advise on our products.Drive business growth by closing sales with existing customers.Deal with multiple tasks - order management, phonequeries, stock control.Understand the companies products, systems, and procedures.Engaging with existing customers.Manage the sales process efficiently.Provide excellent customer support.

Belfast, Northern Ireland, United Kingdom

Communicate with customers, members or employees to increase loyalty and retain businesses or services and quickly devise solutions to problems. To propose solutions which can include lower price variations or incentives for a customer.

Birmingham, England, United Kingdom

Attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment. Report to a team manager as assigned and work as part of a team of collections officers.

Birmingham, England, United Kingdom

Building confidence and awareness within communities by getting out and about in your local area and engaging with people in their regular meeting places. Positively promoting Census 2021 to different audiences within my area. Raising awareness of census support services. Manage my availability for work and monitor my work provisions. Encouraging census questionnaire completion, including organizing and running completion activities where you will support people to complete the questionnaire. Ensuring confidentiality and security of census information and public confidence in data security at all times.

Birmingham, England, United Kingdom

Provide contacts with correct and updated service information. Contact individuals by phone to resolve any issues and objections they might have. Keep up to date with the latest medical news and updates. Data entry and maintenance of customer databases and records. Interact by phone with outside parties to collect information or conduct follow ups. Completed all training which is relevant to each task within the guidelines. Completed e-LfH which is a Health Education England Programme in partnership with the NHS and Professional Bodies (e-LfH L 1 Staff, Level 2 Clinical Case Workers, Level 2 Team Leaders and Level 2 Clinical Leads, Level 3 Call Handler and Local Authorities).

Birmingham, England, United Kingdom

Investigated and answer queries relating to stock integrity. Pick and pack customer orders to achieve agreed turn-round targets. I maintained an accurate stock holding record, and prevent losses to the store by carrying out regular stock counts. Used heavy lifting equipment including lift truck and being aware of health and safety at all times. Completed product inventory counts to maintain electronic records. Check and respond to emails for customer orders that are coming in.

Birmingham, England, United Kingdom

Work as part of a team focused on delivering exceptional and consistent results in final preparations. Achieve consistently high standards to meet customer expectations in food production Maintain high standards in production line to have the same end result each time. Adhere to all health and safety guidelines around the production site. Reported and faults to immediate line manager. Work as a team member in tray wash to achieve high standards of cleanliness.

Birmingham, England, United Kingdom

Receive deliveries of packaging stock, check quantities and store tidily. Pick and pack customer orders to achieve agreed turn-round targets. Dispatch orders with appropriate paperwork. Fulfil training programs deemed necessary to allow efficient performance of duties and assist in your personal development.

Birmingham, England, United Kingdom

I maintained an accurate stock holding record, and prevent losses to the store by carrying out regular stock counts. Investigated and answer queries relating to stock integrity. Adjusted any stock errors on system to correct balances. Liaised with store stock purchaser to assist in stock purchasing. Managed stock integrity by monitoring and regularly reporting. Identify and investigate stock loss issues, recommend solutions and improvements and ensure these are communicated. Assisted customers with hiring and off hiring of machinery and equipment. Used heavy lifting equipment including lift truck and being aware of store safety at all times. Keep product layout files in order and accurate. I kept an inventory of the anomalies for investigating and adjusting. Label products and stock around the store and implement price changes were needed. Merchandising stock around the store to make sales and offers stand out to consumers including promotional material. Management of product files including zoning, labelling, inventory and specials. Implement high levels of security and shrinkage awareness. Reported any damages or faulty stock/equipment immediately to Line Manager and filled out in daily checks book for review. Data entry to keep electronic records up to date and relevant. Maximised store sales opportunities through encouraging sales and supporting sales activities. I also had duties working in trade sales, goods in and also shopfloor/sales assistant plus I also worked on the saw mill machinery

Birmingham, England, United Kingdom

Receive deliveries of packaging stock, check quantities and store tidily. Pick and pack customer orders to achieve agreed turn-round targets. Dispatch orders with appropriate paperwork. Done stop checks on aisles to assure the correct inventory was in the right locations for colleagues to find. Fulfil training programs deemed necessary to allow efficient performance of duties and assist in your personal development.

Birmingham, England, United Kingdom

Provide customers with service information. Contact private individuals by phone. Handle and resolve customer complaints and objections. Data entry into customer databases. Interact by phone with outside parties to collect information or conduct follow-up research.

Birmingham, England, United Kingdom

Receive deliveries of packaging stock, check quantities and store tidily. Kept an inventory of the anomalies. Randomly check boxes of goods going to stores and overseas to make sure all correct items are in them before dispatch. Data entry to keep electronic records up to date and relevant. Pick and pack customer orders to achieve agreed turn-round targets. Managed stock integrity by monitoring and regularly reporting. Identify and investigate stock loss issues, recommend solutions and improvements and ensure these are communicated. Dispatch orders with appropriate paperwork. Randomly check Internet orders to make sure the right stock is going out on deliveries. Fulfilled training programs deemed necessary to allow efficient performance of duties and assist in your personal development. I also had duties on customer returns and also on Internet orders.

Birmingham, England, United Kingdom

Provide customers with service information. Contact private individuals by phone. Handle and resolve customer complaints and objections. Data entry into customer databases. Interact by phone with outside parties to collect information or conduct follow-up research.

Birmingham, England, United Kingdom

Provide customers with product and service information. Contact businesses or private individuals by phone. Handle and resolve customer complaints and objections. Data entry and maintenance of customer/potential customer data bases. Interact by phone with outside parties to collect information or conduct follow-up. To complete all course work relevant to each task within the guidelines

Birmingham, United Kingdom

Assisting at case creation to ensure all new cases are filed accordingly in their correct locations. Administrative listing and allocation of recent and long-standing cases. Completed data entry to keep electronic files updated with the relevant details. Opening and franking mail that comes into the post room each morning and distributing them. Prepare long standing case files to be destroyed. Retrieving files for queries. Tracing and linking correspondence. Data entry to keep electronic records up to date and relevant. Document storage, collection and maintenance upkeep.

Birmingham, England, United Kingdom

Assisting at case creation to ensure all new cases are filed accordingly in their correct locations. Administrative listing and allocation of recent and long-standing cases. Completed data entry to keep electronic files updated with the relevant details. Opening and franking mail that comes into the post room each morning and distributing them. Prepare long standing case files to be destroyed. Retrieving files for queries. Tracing and linking correspondence. Data entry to keep electronic records up to date and relevant. Document storage, collection and maintenance upkeep.

West Midlands

Provide customers with product information. Contact businesses or private individuals by phone to handle and resolve customer complaints. Data entry and maintenance of potential customer databases. Interact by phone with outside parties to collect information on a follow call. Training new members of staff to get to a level where they are confident to work on their own. Coaching of new employees to the company on how to use the system and to complete a census.

Birmingham, United Kingdom

I had been working at various temping position. London Midland Trains Headquarters and Financial Business Training.

Birmingham, United Kingdom

To data capture to gather and return pertinent, interpretable and actionable data from potential or existing consumers.To progress the growth of the major donor event portfolio. Ensure information is always recorded on the database.To provide the administration for Event Programming and Development around the country.Being an active member of the Marketing team.Co-ordinate the event marketing material, in whatever media, and the publicity arrangements in conjunction with the Marketing Manager.To manage demonstrators and samplers to promote and increase brand awareness in a subtle yet effective way. To evoke positive responses and communicate key messages by creating memorable experiences for consumers.

Aat Level 1, Accounting And Finance, Level 1

Btec Level 2 Employability Skills, Employment, Level 2

Nvq Level 2 Customer Service, Customer Service Support/Call Center/Teleservice Operation, Level 2

Nvq, Retailing And Retail Operations, Customer Service, Level 1&2

Nvq, Food Preparation/Professional Cooking/Kitchen Assistant, Hospitality, Hygiene, Food Safety, Level 1&2

I have also completed a Sports Medic First Aid course.