Matthew Stratton Email & Phone Number

Milton Keynes, Gb

East Croydon, Surrey, Gb

Align the organization’s services with changing business needs through the ongoing identification and improvement of services, service components or any element involved in the efficient and effective management of products and services.Minimize the negative impact of incidents by restoring normal service operation as quickly as possible.Reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.Support good decision-making and continual improvement by decreasing the levels of uncertainty.Ensure that the organization has the right mix of programs, projects, products, and services to execute the organization’s strategy within its funding and resource constraints.Support the organization’s strategies and plans for service management by ensuring that the organization’s financial resources and investments are being used effectively.Ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.Plan and manage the full lifecycle of all IT assets, to help the organization maximize value; control costs; manage risks; support decision-making about purchase; re-use, and retirement of assets; and meet regulatory and contractual requirements.Provide a single source of consistent information on all services and service offerings, and to ensure that it is available to the relevant audience.Design products and services that are fit for purpose, fit for use, and that can be delivered by the organization. This includes planning and organizing people, partners and suppliers for new or changed products and services.Set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.

York, Gb

Carmarthen, Gb

London, Gb

Villanova D'Ardenghi, Pv, It

Boadilla Del Monte, Madrid, Es

Hatfield, Hertfordshire, Gb

Hatfield, Hertfordshire, Gb

London, England, Gb