Matthew Barnard Email & Phone Number

Romsey, Gb

Romsey, Gb

Stevenage, England, United Kingdom

Coordinate the distribution of IT-related communications ensuring the message reaches our diverse labour pool; tracking compliance and escalating where required.• Initiate, track, review and progress IT Change Requests for the business, gaining budgetary approval where required and challenging unnecessary requests.• Promote the use of core IT products (e.g. Teams, OneDrive, Power BI etc.) and support their testing, communication and adoption.• Provide support to the roll out of Group projects and coordinate any change migration between the 3 companies within the Telecom Division.• Collaborate between each company within the Division to administer more efficient ways of communicating and interaction using IT platforms.• Support audits (including ISO22301 / ISO27001) and drive actions which enable continuous compliance.• Coordinate responses to client tenders and bids.• Act as the point of escalation for service-affecting Divisional IT hardware and software issues, working with the outsourced IT services provider to seek timely and cost effective resolution.• Assist with the creation and development of consistent Divisional IT policies and procedures.• Assist with the Ordering and IT recharge processes.• Deputise for the Head of IT in meetings ensuring comprehensive notes are taken and the interests of the Telecom Division are kept in sharp focus.• Attend geographically dispersed customer sites where and when required.• Act as the conduit between the business and Group for all Telecom Division companies

Nursling, England, United Kingdom

KeyDuties -Technical project coordination of site mobilisation/demobilisation related projects. -Making sure that the applicable project governance is applied during project lifecycle. -Making sure necessary project documentation is maintained. -Ensuring to provide clear and concise communication at all levels. -Attend MGS sites during surveys or 3rd party supplier visits. -Supporting the Technical Project Managers and Project manager when required. -Covering Technical Project Manager activities when required. -Working closely with 3rd party suppliers. -Ensuring the delivery of end user devices during acquisition/transition related projects. -Configure and install network hardware and associated infrastructure.

Nursling & Rownhams, England, United Kingdom

KeyDuties • First line support – Supporting All types of stakeholders Over email, Phone and through ticketing systems and escalating issue or requests where appropriate. • Decommissioning of old hardware such as laptops desktops tablets and mobiles – In compliance of GDPR and WEEE policies. • Setting up new hardware for new starters and employees such as laptops desktop tablets and mobiles.• Active directory – New user account creation and general Permissions/ administration.• Azure Active directory – Basic administration of Microsoft tenancy • Microsoft Intune (MDM)• Defender for endpoint – Using DFE to Monitor End of life Windows 10 and Adobe EOL removal.• O365 – User mailbox/Shared mailbox /Distribution groups Administration and permissions. Procuring and applying different licensing for Office based products. • Remote support for windows 10 – Providing support to all stakeholders with a variety of first line issues. • MDT – Used to deploy windows images to new hardware.• Basic PowerShell – Using PowerShell to interact with Microsoft azure and defender for endpoint and Microsoft defender.

Totton, England, United Kingdom

KeyDuties• Perform upgrades and replacement of outdated or failed server hardware.• Upgrade old or replacement of Desktop and laptops hardware.• Installing and configuring Windows Ranging from XP to Windows 10• Imaging Hard drives and windows using Acronis Disk Image software.• Continue performing all duties of my previous position of IT Technician• Managing Sophos antivirus from installing and configuring to troubleshooting, Removing and Threat protection• Decommissioning and installing Old hard drives and storage devices • Communicating and responding to clients over Email, Telephone and through CRM software.• Communicating with 3rd parties such as Sophos support, ConnectWise support and suppliers.• Providing remote support for end user issues and company issues • Managing O365 and exchange Clients for user creation alongside License Management • SSL VPN setup • Logging and Taking support calls with CRM and 3cx Software.