Matthew Sturrock Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

Manage the Collections, Recovery and Skip tracing team. Set appropriate targets, measures and controls to ensure departmental objectives are met.Help design IT integrations to improve internal systems and processes. Design and manage AR dept. related reports and analysis.Deal with Bailiffs across Canada regarding asset recovery (vehicles). Develop collection strategies to minimize “Bad Debt” portfolio losses. Upholding PPSA rules (as pertains to vehicle recovery).

Toronto, Ontario, Canada

• Manage the Auditing, Administrative and Collections Team in the Accounts Receivables department. • Audit and analyze operational data using developed SQL queries, to identify functional problems. • Create and recommend process improvements, system rules and validations to resolve issues. • Set appropriate targets, measures and controls to ensure departmental objectives are met.• Manage relationships with our highest valued clients’ accounts• Develop and coordinate processes and IT integrations with clients. • Create and manage all AR dept. related reports and analysis• Function as a key business resource and/or lead for projects and initiatives within the Billing Division; ensuring projects meet high-quality standards• Conduct employee performance evaluations.

Toronto, Canada Area

• Supervised 15 Collection Specialists team members. • Oversaw the highest valued and most important files of the TD Bank’s bad debt in third party collections. • Trained and developed a team that in the span of 3 months moved from the last place to first place in collections results against four competing collection agencies. • First place results were achieved for 13 of the next 15 months.

Toronto, Canada Area

• Managed a collection team of over 30 employees responsible for the account’s receivables of our client, American Express. • Created and implement training systems for new and experienced employees. • Mediated, disputed debt conflicts between AMEX and debtors.• Generated department and individual performance reports.• Analyzed statistical reports to improve individual and department results.• Assessed collector’s performance through call monitoring to improve performance.• Managed client relations with American Express to set department goals and targets. • Implemented dialer strategies and creation to optimize efficiency. • Assisted with department staffing and conducted staff evaluations.

Markham On.

• Received top honours for performance from both the company and our Client Capital One Master Card. • Participated as a member of the new management team tasked with a project type the company has not previously undertaken; the creation a of the new first-party collection team • Contributed to the creation and implementation of a training program to help train 65 new employees at once to staff this new department.• Achieved immediate results as within two months we were able to overtake two fellow competitors and achieve first place including the client’s internal team.• Similar duties to my position at Total Credit Recovery.

Toronto, Canada Area

• Owned and operated the Toronto division of Smart Circle Marketing, oversaw all aspects of the business.• Performed HR department duties, Payroll, Hiring, etc...• Trained and Managed sales team. • Used a strategic marketing strategy by selling products and services to targeted specific demographics of our clients.• Planned and executed marketing events at schools, businesses and retail locations. • Managed all financial matters of the business including profit and loss management. • Delivered presentations to decision-makers of potential clients in all facets of the industry including hospitality, golf courses, sports teams, beauty and health, entertainment and more.

Orangeville, On Canada

• Received multiple awards for attaining high standards of customer service. • Managed daily operations of the Orangeville ON location. • Conducted marketing events.• Established key sales accounts with Ford Motors Co., General Motors, and Honda. • Oversaw employee recruitment, development, training and evaluations. • Negotiated contract terms with current and potential clients. • Organized social gatherings with clients to build and maintain relationships.

Newmarket On

Preformed Shift Management, Bartending and serving duties. Event planning. Ordering,

Concord, Ontario, Canada

• Facilitated the re-development of a location which was suffering from poor performance, focusing on sales growth and quality control• Established a new training system to optimize the performance of new employees• Conducted job fairs to assist with the turnover of staff• Implemented new standards to bring health, safety and sanitation to the highest levels• Resolved customer complaints about food quality or service• Maintained budget and employee records, prepared payroll and monitored bookkeeping records. • Created sales projections based on sales history and current sales growth rate• Utilized sales projections to determine inventory needs• Managed daily restaurant operations

Newmarket On

Managed the daily operations of the kitchen and completed all duties that go with the position for the location in Newmarket ON.

Business Management

CECN 104 - Introductory Microeconomics CQMS 102 - Business Statistics I CITM 100 - Foundations of Info Systems

High School Diploma