Level 1 & 2 Helpdesk support, locally and remotely in North America and ChinaConfiguration and deployment of hardware and software in a Citrix environmentAutomation of tasks using batch and PowerShell scriptsTrained new employees for Level 1 & 2 support rolesPerformed System Administrator role for Active Directory 2008, Exchange 2003, Exchange 2010, DHCP, DNS, and File Servers, Including the management of users, permissions, installing service packs, backup management, configuration for infrastructure changes, and management of virtual servers using VMware/vSphere.Installed and deployed: Microsoft Dynamics CRM, SharePoint 2010, Quest Archive Manager, Veeam Backup & Replication, and Veeam Explorer for Microsoft ExchangeHelped maintain and configure network devices locally and internationallyWorked with service provider to resolve MPLS outages and infrastructure changes

Timekeeper and scorer.Tournaments and regular season for both Lakeshore and Kirkland Oldtimers hockey leagues, training of new timekeepers and scorers, often on-call.Certified with Hockey Lac St-Louis

Aided in planning and implementation of a network infrastructure for public and educational facilities.Configuration and implementation of wireless access points in a building to provide coverage over 6 stories and to meet user's needs.

Temporary position to organized and maintain an Active Directory of over 500 users.Assisted with planning and implementation of Active Directory restructuring.Gathered information concerning users from all departments in the company.Data entry and verification for most users in the company.

Planning and documentation for the implementation of Faronics Deep Freeze Enterprise and Data Igloo to multiple airport stations in northern Quebec.Level 1 & 2 support as a member of the Helpdesk team, including troubleshooting and documentation of issues at the local office and at remote airport stations.Deployment of custom images and airline software such as BART, Liaison, and Mona Lisa.

Sales clerk, security detail, and maintenance for overnight shifts on weekendsManagement of users, computers, and network connections over a LAN using proprietary software.

Summer ContractsGame Testing Associate: Need For Speed: Carbon, Need For Speed: Pro Street, FIFA 2008, The Sims 2 Pets, Army of TwoIn-house liaison to Electronic Arts for Boogie 2; testing and developmentDiscovery and documentation of software/hardware faults, focus group planning