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Matthew Harrison is listed as Senior Complaint Handler at Nationwide Building Society, a company with 10315 employees, based in Milton Keynes, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Matthew Harrison.
Matthew Harrison previously worked as Complaints Handler at Nationwide Building Society and Senior Specialist Collector and Negotiator at Nationwide Building Society. Matthew Harrison holds 3 A Levels- Business, It , Sociology- 11 Gcse Including Maths, Science, English from Campion School.
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I’m a very compassionate person who thrives in supporting those around me achieve a common goal.Having worked in a customer service and investigation role for several years, I’ve learnt how to build a strong and meaningful relationship with customers by showing empathy and adapting my communication when necessary. I’m able obtain information from several sources and collaborate it together to carry out a comprehensive investigation and get to the right and fair decisions for the business and customer.It’s vital for me to be self sufficient and manage my time effectively. I’m also very driven and have influence change within a department to improve the customer journey with us. I’ve taken on projects when appropriate and delivered information to colleague in relevant meetings
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- Investigate our member’s concerns so we’re able to deliver them a fair outcome.- Spot trends in members concerns and provide feedback to the business to ensure we’re improving our processes. - Communicate with our members via phone calls, letters and emails.- Work alongside financial regulators to ensure the outcomes we’re giving our members are.
Investigated and reviewed fraud related complaints including Authorised Push Payments scams. My role was to ensure we’ve delivered the right outcome on any fraud related complaint and when needed ensured decisions was overturned if I felt something had been missed
Northampton, United Kingdom
- Understand our member’s personal situation and discuss repayment options in line with Nationwide processes. - Dealt effectively with vulnerable members and ensure we’re doing the utmost to protect them.- Created a new process which helped improve the customer experience which was implemented throughout the department. - Helped my colleagues manage their.
Northampton, United Kingdom
- Delivered face to face customer service to a high standard. For this, I continuously received positive feedback from management and customers. - Worked well within a diverse team.- Liaised with different areas to deliver our expected targets- Stepped up to a Team leader role when required, ensuring the team was fully supported so they could provide.
Other employees you can reach at nationwide.co.uk. View company contacts for 10315 employees →
Josh Dutton
Colleague at Nationwide Building SocietyCheltenham, England, United Kingdom, United Kingdom
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Jean Marsh
Colleague at Nationwide Building SocietyRomford, England, United Kingdom, United Kingdom
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John Talbot
Colleague at Nationwide Building SocietyGloucester, England, United Kingdom, United Kingdom
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Vanessa Voneden
Colleague at Nationwide Building SocietyGreater Stockholm Metropolitan Area, Sweden
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Georgina White
Colleague at Nationwide Building SocietyUnited Kingdom, United Kingdom
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Denise Cleland
Colleague at Nationwide Building SocietyGreater Northampton Area, United Kingdom, United Kingdom
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Mia Foulkes
Colleague at Nationwide Building SocietyGreater Cheshire West And Chester Area, United Kingdom
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James Guffogg
Colleague at Nationwide Building SocietySouthampton, England, United Kingdom, United Kingdom
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Samuel Letts
Colleague at Nationwide Building SocietyGreater Northampton Area, United Kingdom, United Kingdom
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Emma Lawton
Colleague at Nationwide Building SocietyUnited Kingdom, United Kingdom
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Activities and Societies:Business Studies - C Sociology - C ICT - D
11 GCSE's including Maths, English and Science A - C
Quick answers generated from the profile data available on this page.
Matthew Harrison works for Nationwide Building Society.
Matthew Harrison is listed as Senior Complaint Handler at Nationwide Building Society.
Matthew Harrison is based in Milton Keynes, England, United Kingdom while working with Nationwide Building Society.
Matthew Harrison has worked for Nationwide Building Society and Tesco.
Matthew Harrison's colleagues at Nationwide Building Society include Josh Dutton, Jean Marsh, John Talbot, Vanessa Voneden, and Georgina White.
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Matthew Harrison holds 3 A Levels- Business, It , Sociology- 11 Gcse Including Maths, Science, English from Campion School.
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